GO Outdoors - Gloucester Reviews 

The girl on the checkout (Kia) was very helpful. She price checked my query and was very professional.

Went in got five items payed full pricehanded off discount card it said i had saved money but infact i never saved a penny allso was not told about saveing off web site tried to ring store no one can pick up phone total 3 quarters off an hour not happy at all had to drive back up 30 miles just to sort it out

Friendly helpful and knowledgeable service from Jack and George. Good knowledge on the gas stoves helped me make my purchase

Tim from the bike department was absolutely amazing. In helping check the set up and make some tweaks to my son’s birthday bike! I really can’t recommend him enough. Thank you! We will be back for our service soon

Kia was very helpful assisting us to become members and we will be back. Quitecsatisfied with our purchases.

George was extremely helpful with his advice and sizing assistance when looking at a new lightweight hiking shoe. Patiently fetching 2 sizes in each choice for me to try and check on the sloped profile.
Kia was really helpful at the checkout.

Fantastic customer service from Kia and George. Highlight of our day!

Everyone went above and beyond to help, Patrick on the tills was very friendly. 10/10 experience

Got everything we needed and some helpful advice, Kia was on the till, her customer service was excellent and she was super friendly and knowledgeable. Thank you

We had such a fantastic experience today at GO Outdoors thanks to George. He was absolutely amazing from start to finish. So knowledgeable, friendly, approachable and genuinely passionate about helping customers.

My husband and I were looking for new walking boots and honestly couldn’t have chosen the right ones without his help. George really knew his stuff, took the time to listen to what we needed, explained everything clearly and made us both feel very welcome and comfortable throughout.

Customer service like this is hard to find these days and George is a real credit to the store. Thank you again for all your help — we left feeling confident, well looked after and very excited for our upcoming trips!

We were served by Kia who was on the checkouts by herself, with quite a queue to get through. She was calm and very kind to everyone, making friendly chat as she went along whilst still getting through the queue efficiently. She put a smile on our faces before we left, thank you for brightening our morning!

I was in quite the rush, a train to catch and needed camping supplies. I was served by a staff member Kadi, who was efficient, diligent and calm. Not having time to walk through the whole shop searching for 'this and that' Kadi seemed aware of what go out doors has and where in the shop to locate the item. And then even offering to get the item. I hope a managerial role is on the horizon for Kadi.

Tom was super helpful today - he knew exactly what I needed and how to help me choose the right product based on my specific trip. He even helped me carry the items to the till as I was struggling alone!

Kia was serving us today , she was very friendly , professional and helpful .

Till operator Kia was very friendly and professional, pulled out a student discount that I didn’t even know was valid for go outdoors.

Tom was patient and helpful. He listened intently to my issue and did everything he could to help me choose what I needed. Although he admitted that camping stoves weren’t his ‘department’ he helped as much as he could and then called Ryan to clarify a few things. Last week I was miss sold a stove which was not compatible with the gas bottle I already had, so I really needed someone who listened to the problem and was careful and precise with their advice.
So thank you to Tom and thank you to Ryan!!!

Nia was such a welcoming young lady, she told me about the members card which allowed me to save a lot of money. she was a great help today and treated with the most utter respect. give this girl a raise!!!!!!

Kia and Nia very helpful and efficient. No queries when returning an item, and very friendly.

I use this place regularly just for the fishing gear. Great selection of baot and tackle. As I'm still pretty new to fishing any help and advice is great. Today we were served by Patrick. He had some great advice on baits and was really good at keeping my son entertained with stories about where the red maggots come from 🤢

Jack at the Gloucester store was incredibly helpful to me in selecting a new pair of running shoes. His advice was thorough and honest and he got many pairs for me to try on to help me find the right shoe.

Left a very happy customer!