Customer service from Luke was second to none. Used to getting a good service in Go Outdoors but really felt Luke went above and beyond and sorted out a membership issue that had been ongoing for whil... See more
Company replied
Location
Switch locationThe Brewery Quarter, Henrietta Street, GL50 4AA Cheltenham, England, GB
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See what reviewers are saying
Great selection of stock, I was shopping for walking boots, and I was impressed by how many there were for me to look at and try on in store. I was helped by a staff member called Andy, he listened... See more
Company replied
Andy the sales assistant was extremely helpful assisting with setting up Go Card membership and dealing with a separate gift card I wished to utilise. The shorts I purchased were very competitively pr... See more
Company replied
Such a clean fresh environment. Loved how it’s set up with plenty of room to browse. The only downside side was that we wanted to try on some of the waterproof jackets but because of all the securi... See more
Company replied
Company details
About GO Outdoors - Cheltenham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Brewery Quarter, Henrietta Street, GL50 4AA, Cheltenham, England, United Kingdom
4.9
Excellent
377 reviews
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Great customer service
Great choice of walking shoes and boots. Customer service was excellent, especially Gus who helped me find the right shoes and test them out.
27 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Hiking boots
Andy was very thorough and helpful in assisting me choosing a pair of hiking boots for this summer 👍
23 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Andy was very helpful
Andy was very helpful, polite and patient in my choice of some new walking shoes. The shop had an excellent range and after trying on a number of makes I found the ideal pair of Meindl.
26 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent staff
Had an excellent experience at the store today, thanks to Neil. Very friendly and helped us understand each product we had questions about, We left very happy and ready for our trip with our new items!
7 June 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Neil was really knowledgeable
Neil was really knowledgeable, helpful and patient with my teenage son when getting him new walking boots. Thanks.
30 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I was helped by Neil to buy some…
I was helped by Neil to buy some walking boots. He was very knowledgeable but didn’t overload me with technical stuff. He was able to answer all my questions and he was encouraging about my walking challenge.
He was also helpful regarding setting up a membership to go outdoors which we requested.
28 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Neil and Luke, dream team
The staff were so helpful today with all my questions and pointed me in the right direction. Neil has so much knowledge and cleared up a few questions I had about about base layering and hiking clothing for the colder summits. Luke once again at the till was so friendly and just makes the whole shopping experience easier
27 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great membership deals and lovely staff
Store was laid out well. I found some great bargains using my membership card. Staff were helpful and friendly. Tom served me at the checkout. It was his first day but he did well with guidance from his colleague Luke.
18 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
I had a great experience in go…
I had a great experience in go outdoors. Andy helped me with shoes and was very knowledgeable and friendly. I was served at the till by Gus and he was very friendly and had great customer service. I would highly recommend!
15 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Guss was very knowledgeable and keen to…
Guss was very knowledgeable and keen to help, made our experience simple and stress free
17 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Mia was really helpful,knowlegeable …
Mia was really helpful,knowlegeable and friendly at the Cheltenham store. Thanks Mia
17 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
A good shopping experience
Andy has served me on a number of occasions now. He is always friendly, very efficient and extremely helpful. I couldn't ask for a better service. Thanks for a good shopping experience every time.
18 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great experience
We visited Go Outdoors in Cheltenham on Friday on the off chance of a gift for a rugby coach. Becks greeted us and was able to take us to the items we required. We were then helped by Luke at the till who explained how we could save money on our purchase and also very kindly took my sons rubbish. Overall a great experience.
14 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I received expert advice with patient…
I received expert advice with patient and friendly service from Luke, Morgan and Emmaad. This was much appreciated as we got everything we needed for my daughters first D of E camping trip. In particular Morgan patiently helped us with getting the right shoes and equipment and navigating the store for what we needed. Great experience and service thank you all.
16 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Kind Staff and Great Offers
Walked in the store and was greeted by Becks on the door who pointed me towards some great deals throughout the store. Was served by Luke on the tills who made sure I got the very best prices using my Discount card and Scouting discount. Very kind staff and great offers.
16 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very good customer service from Luke…
Very good customer service from Luke today. She was friendly and answered all my questions.
16 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I went in to the Cheltenham branch…
I went in to the Cheltenham branch today to buy trainers and a jacket and had excellent service from both Andy and Luke, they are a credit to the store.
15 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Friendly and knowledgeable staff
Andy helped me choose some walking shoes. He was polite, efficient and knowledgeable and went out of his way to source a suitable pair that would suit my needs. Luke was on the till and was friendly, efficient and made the experience of shopping at Go Outdoors a pleasurable experience. Would highly recommend.
7 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Spoke with a member of staff called "Luke". Very friendly and knowledgeable, great customer service, will shop there again.
12 May 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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