GO Outdoors - Blackburn Reviews 

3,235
TrustScore 5 out of 5

4.9

Throstle Street, Bank Top, BB2 1TQ Blackburn, GB


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Rated 5 out of 5 stars

Molli at Blackburn branch actually went out of her way to help me. To find a product that was my size as im 6 foot 3 its hard to find my size molli checked the product and also gave me the stores n... See more

Company replied

Rated 5 out of 5 stars

We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more

Company replied

Rated 3 out of 5 stars

Ordered two items for click and collect, said there were four in stock but only one in stock when we went to collect

Company replied

Rated 5 out of 5 stars

I had a brilliant experience in Go Outdoors thanks to Norman, a very friendly, honest and knowledgeable guy who helped me pick out the right pair of boots. This is the second time I've been served by... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Blackburn

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom

  • 01254 927992

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,235)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff were very helpful when I…

The staff were very helpful when I went in for a cycling helmet
Aliza had a good customer relationship.
Friendly and encouraging about riding a bike.

8 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Norman rocks

Norman rocks. He is very knowledgeable about walking boots and shoes and was extremely helpful and patient with me. He is an asset to Go outdoors Blackburn

7 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks to Norman

Thanks to Norman who , today, helped me select and purchase new walking shoes and hiking boots. A friendly member of staff.

7 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Angela and had a lovely…

Served by Angela and had a lovely conversation and she was very helpful. The Scottish lady who served me in shoe dept was brilliant.

6 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul we're a gooden he helped me…

Paul we're a gooden he helped me understand what all the things did and picked out the perfect gear for me
10/10 would recommend

6 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul helped us buy some fishing for our…

Paul helped us buy some fishing for our first time and made it really easy to understand. Good customer service!

6 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

In-store and online

It's the staff in store they are always helpful and I have had good online services aswell cannot thank you all enough

29 July 2026
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Supportive and knowledgeable staff

Sue was really helpful today in the Blackburn store. Despite it being incredibly busy, she served us with a smile and helped us with a query we had. Thank you Sue 😊

4 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I would like to especially thank Norman…

I would like to especially thank Norman for his help with my purchase of walking shoes.. He was respectful, patient, and very knowledgeable, which help make my experience a pleasure.
Good selection of footwear to suit all pockets.

2 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul S gave me great angling advice

Paul S gave me great angling advice, friendly and informative 👍

3 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Service

warm, friendly and efficient service from Sue at Go Outdoors Blackburn today. I always friend the team helpful and willing to serve!

3 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Absolutely amazing customer service by…

Absolutely amazing customer service by Lou. Took my son in to buy his first hiking boots was about to purchase some boots then Lou was passing buy and asked if we needed help and I advised her I am just buying my sons first hiking boots and instead of saying you can just take them to the till she said let me check to make sure everything is OK so she spent 20 minutes checking different sizes and different shoes and found a different pair a size smaller which fit better than the ones we were originally going to purchase. An absolute credit to great outdoors not had customer service like this in a long time

2 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Norman was great on the walking shoes…

Norman was great on the walking shoes and boots dept. Loads of advice and really helpful which made picking the right pair easy.

2 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service today

Great customer service today, Aliza was extremely helpful. Very happy to help and nothing was an issue. 5*

1 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very good service by Norman and the…

Very good service by Norman and the girls at the checkout

1 August 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Louise was very helpful and patient.

24 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul s

Paul s. Was super helpful and gave good advice was really polite

31 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Arthur was incredibly helpful

Arthur was incredibly helpful. Bothered him far more than i should and he was more than happy to help every time. Managed to get everything i needed in the store as well which was a plus

31 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were looking for a tent at lunchtime…

We were looking for a tent at lunchtime on the 31st of July. We went to Outdoor Action first and saw a tent in there that we liked. We then went to Go Outdoors Blackburn, to see what they had. While we were in the store, were these four yobs, and one started vaping. I was just about to take the children out because I'm not going to tolerate such antisocial behaviour. I don't want the stink, and I don't want my children seeing such disgraceful behaviour. We're just going to go out and back to Outdoor Action. But this member of staff, who is about six feet tall, about 60, with glasses, went over and told the yob clearly that it was not allowed to do that in the shop. The yob did stop doing it. If they continued, we would have gone out and bought a tent in Outdoor Action. Because of this intervention of this member of staff who did the right thing, we ended up buying a tent from Go Outdoors. We got through tills quickly and we have a good tent at a good price.

31 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Camping gear hiking pack

Exactly what I was looking for in stock on the day and some great prices with the membership card 👍

31 July 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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