Simona served us today in Barnstaple and it was a great experience. She was very patient, knowledgeable and generally very friendly and professional. We bought two walking coats and are excited to try... See more
Company replied
Location
Switch locationRose Lane, EX32 Barnstaple, England, GB
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See what reviewers are saying
I was only looking at the walking boots and trying on a few pairs when the sales assistant came over. He was extremely friendly, helpful, attentive in a non- pushy manner. After his advice and recom... See more
Company replied
The staff at the counter, Leo and Charlotte, were very approcable, friendly and helpful, and helped us with our membership and pricing on wet weather gear bought for university. We thought we'd write... See more
Company replied
I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... See more
Company replied
Company details
About GO Outdoors - Barnstaple
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Rose Lane, EX32, Barnstaple, England, United Kingdom
4.9
Excellent
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Jeremy at Barnstaple was really helpful…
Jeremy at Barnstaple was really helpful helping me try on loads of walking boots. He made my trip a quick and pain free one. Cheers
30 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I wanted to buy some Merrell sandals
I wanted to buy some Merrell sandals. Rob was very helpful and showed me the options. I chose the pair I wanted, was on my way in 10 minutes. Excellent service.
30 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Everything we needed was in stock
Everything we needed was in stock, from camping equipment to wetsuits. Good range of sizes and really helpful staff, particularly the lady at the till. Ideal stop for us as we head to the coast.
29 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Happy Experience Just visited your store and helped by…
Just visited your store and helped by Callum and Kacey who were
Very friendly and helpful.
Will definitely be back.
29 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Store was well laid out and items…
Store was well laid out and items easily found.
Staff were very helpful.
Katie was very friendly helpful and efficient. Going out of her way to check if items were in stock.
29 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great experience today
Great experience today. Jerermy was friendly and super helpful today ! Came away with a great bargain for my son and I .
28 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I visited the store on Sunday 26 July…
I visited the store on Sunday 26 July to buy walking boots. Kevin was very helpful, very polite and went above and beyond. Well done
26 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Kevin was very knowledgeable and gave…
Kevin was very knowledgeable and gave us great advice giving us options we had not even thought about.
4 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Leo and the team were very helpful…
Leo and the team were very helpful thank you.
26 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very helpful, knowledgeable and friendly staff!
We popped into the store today to look for my daughter's first hiking boots, who is desperate to do Snowdon. Served by Kevin who was so friendly, helpful and knowledgeable in what to look for. We will definitely be heading back here for more stuff to prep for our trip! Thank you!
25 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Leo in the Barnstaple shop was great help when buying camping products.
25 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Ask for Leo
I visited GO Outdoors in Barnstaple needing help to find a suitable chair as I currently have a broken back. Leo was exceptional from the moment I asked for assistance. He took the time to carefully help me find the right chair, and then stayed with me to gather several other items I couldn't reach on my own. He was polite, knowledgeable, and genuinely friendly throughout. Leo is an absolute credit to the team, and his outstanding customer service made all the difference. Thank you, Leo!"
25 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful assistant extremely helpful
Very helpful assistant with pleasant demeanor for a young person.
15 July 2026
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Staff were great
Came into try on some hiking boots on. Thought the range available was great.
Jeremy made himself known to us early on and was very helpful when needed. Didn't awkwardly linger and wasn't push or overbearing. Bought from the store instead of online after liking the experience
17 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Barnstaple
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Kevin was fantastic help and gave…
Kevin was fantastic help and gave honest and good advice and young lady on till was very helpful and I got membership
18 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
for a very helpful and knowledgeable…
for a very helpful and knowledgeable from kevin
18 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful…
Callum was very helpful with sorting out my discount after initially missed...
16 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Went looking for a daypack for my wife
Went looking for a daypack for my wife. Decent range, good prices when Membership discount included, and helpful staff - Jeremy was great.
14 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Kevin was a great help to us today
Kevin was a great help to us today, we bought some fantastic gear and he was personable and we didn’t feel rushed or pressured. A great sales man
11 July 2026
Unprompted review
Reply from GO Outdoors - Barnstaple
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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