Goodlord Reviews 

Zayn made the whole process as smooth as possible, very easy to deal with, great asset to the team, thank you so much Zayn

Everything was explained very clearly and options given

AI powered trash. Often gets stuck in a loop it can't get out of if you're stupid enough to try to go back in a way it randomly doesn't like... Constantly trying to get you to connect to your accounts via Open Banking, to presumably steal all transaction info and sell it to third parties that will sell you stuff you don't need. Can't speak to anyone, other than by chat (phone line required a code to get through to someone, but no info about howe to get said code). Assurances that certain things will be done by chat don't mean they will be either. Constantly shifting goalposts about what documents they want and no flexibility whatsoever to accommodate anything even a smidgen away from their workflow. Also no feedback if there is more that is required from you. You have to contact them... Even the estate agents were fed up, having to speak to them several times over many days and eventually 3 different people in a row before it eventually got sorted. The whole thing took over 2 weeks. Absolute and complete disaster. Another perfect example of how they save time by wasting yours. It used to be copies of ID, and 3 months worth of statements which someone took all of about 10 minutes to look over and that was it... Now it's weeks of timewasting by an inflexible AI workflow that is buggy as anything.

I’ve had a great experience working with Zach Cleary at Goodlord. He is always incredibly helpful, responsive and communicative, and consistently goes above and beyond to support us with our applicants and the referencing process.

Whenever an issue arises, Zach takes the time to properly understand it and does everything he can to help get it resolved as quickly as possible. His knowledge, reliability and willingness to help make a genuine difference, particularly when dealing with time-sensitive applications.

A real credit to Goodlord and always a pleasure to work with. Highly recommend!

Lucas was very helpful in regards to assistance with a technical matter.

They spend a lot of time verifying small obvious details. They are difficult to get hold of to clarify details. I had a staff member lie that I had not provided sufficient evidence in time and decided to close my case without telling me.
The staff members don't seem to understand which documentation is eligible or not. After advising that a piece of documentation was not eligible, I was asked to re-upload information based on that document. When I queried this, the start member was just responding like a computer and being unhelpful.

Quick and excellent customer services to solve my requirements

Simona provided absolutely excellent service. She understood my query straight away and directed me exactly to the information I needed regarding what the tenant still needed to provide. She was clear, helpful and efficient, making the whole process so much easier.

Fantastic service, Simona — thank you! 👏🌟

Goodlord's approach raises concerns around data privacy and security, as it requires access to significant amounts of personal information, including banking details and, in some cases, HMRC-related data. Granting third parties extensive access to sensitive financial records carries inherent risks and should be carefully considered. Individuals should ensure they fully understand what data is being shared, how it will be used, and what safeguards are in place to protect it. Greater transparency and stronger controls around data access are essential to maintain user trust and prevent potential misuse.

Really clearly outlined options, flexible contact times.
No awkward upselling of products I didn't need.
Got exactly what I needed, thank you

Paul C was really helpful, and sorted my issue out in minutes, plus he provided more info and guides for future use and tools to learn more about using the platform thank you Paul,

Honestly, this has been the worst experience ever. Although the vetting process, at first, seems very nice and seamless for tenants, problems appear when something is just a tiny bit out of the ordinary (like the wife is on maternity leave or you just moved to the UK). It's not only that they are apparently incapable of considering all information provided (like cares if you only get maternity pay for a few months if you can cover the rent for 90 months with the savings you have) but also that you cannot contact them in any way. You are always guided to their very fixed and inflexible ticketing system. I cannot under any circumstances recommend working with Goodlord and will not consider any future apartments where I have to use Goodlord.

Because their service is very easy to access and they reply very quick

Would NOT want to use them again, EVER!
Why do letting people use this website - for the easy way out of having to do it themselves!

One this that really is daft on the site - provide a forwarding address, WHO knows that when you're applying to secure a property?

Really good and incisive experience

It was excellent experience to talk with Goodlord. They are very helpful and kindness.

Philip was really helpful and took the time to really listen and support me through out my query. Very patient with a new learmer! Many thanks

W Alexandre helped me with issue that I had for weeks

Rigid systems and processes which have made it incredibly difficult to provide referencing.
Choose wisely as this has started a letting arrangement with a very sour tone.

Paul C was super support, answered my question and resolved the issue!