Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more
Company replied
Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more
Company replied
Website was clear and easy to use. Requested & received selling pack promptly. Returned pack as instructions said, received an offer the next morning which was accepted and approximately 10 minutes l... See more
Company details
About The GoldMonkeys
Written by the company
GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.
The Most Transparent Gold Buyer in the UK.
We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.
With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.
High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.
That didn’t sit right with us.
So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:
✅ Get a market-leading price
🔒 Know your quote before sending your items
📦 Enjoy free, insured next-day delivery
💷 Avoid hidden charges — our quotes are honest and upfront
We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.
The Most Transparent Gold Buyer in the UK.
We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.
With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.
High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.
That didn’t sit right with us.
So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:
✅ Get a market-leading price
🔒 Know your quote before sending your items
📦 Enjoy free, insured next-day delivery
💷 Avoid hidden charges — our quotes are honest and upfront
We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.
Contact info
PO BOX 860, Bedford, MK45 9ET, Bedford, United Kingdom
- 08006889230
- hello@goldmonkeys.co.uk
- www.goldmonkeys.co.uk
4.9
Excellent
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great from start to finish excellent…
Great from start to finish excellent service from the team would highly recomended
26 June 2026
Reply from The GoldMonkeys
Dear Mr. Sleigh,
Thank you very much indeed for leaving us this kind review!
Best wishes
The GoldMonkeys
AMAZING!
I was very impressed by the speed at which my cash from GOLD MONKEY'S was made. The whole experience was so easy and I received more than I expected.
I received an email with the quote after 7.30pm. I accepted the offer, expecting to hear back the next day. I was shocked to see the cash was in my bank in less than half an hour. Amazing!!
Thanks Guys x
25 June 2026
Unprompted review
Reply from The GoldMonkeys
Dear Ms. Leadbetter,
Thank you so much for this lovely review! We're delighted you received more than expected, and that your payment landed in your bank within half an hour — even after 7.30pm. Fast, same-day payouts are something we try to do for everyone, whatever time you accept your offer. Thank you again for choosing the GoldMonkeys!
Best wishes
The GoldMonkeys
Happy customer!
Extremely helpful and polite when I got in touch over the telephone! Sorted out my issue immediately!!😊
25 June 2026
Reply from The GoldMonkeys
Dear Hazel,
Thank you very much for your kind review!
Best wishes
The GoldMonkeys
I am so impressed!
I am so impressed! I weighed my gold and took pictures of each piece and its weight. I submitted the amount in grams and was given a price. I received a special delivery envelope and instructions the next day and sent my gold off . I got an email within 36hours informing me that one of the items was , in fact, 18ct gold and my offer had increased substantially . I accepted the offer by email and the full amount was in my account within the hour.
Simple process, honest and accurate assessment and immediate payment.
Very happy and will recommend!
24 June 2026
Reply from The GoldMonkeys
Dear Shirley,
Thank you for such a generous review! We're so pleased our testing identified that one of your pieces was actually 18ct, meaning we could increase your offer rather than leave it underpriced — that's exactly the kind of accurate, honest assessment we aim to provide on every single item, whichever way the carat or weight turns out. Delighted you found the process simple and the payment so fast too. Thanks for recommending us!
Best wishes
The GoldMonkeys
Very good service and experience from…
Very good service and experience from here gold prices
had dropped a little but they still honoured
the price they gave me and you don't get
a lot of these companies that do this.
22 June 2026
Reply from The GoldMonkeys
Dear Mr. Fusco,
Thank you for your kind review and for highlighting that — honouring our price guarantee even when the gold price has dropped is a promise we take seriously, not just a marketing line. We're really pleased it gave you the confidence in the service it should. Thanks for taking the time to write this!
Best wishes
The GoldMonkeys
Brilliant Service
This company is so trustworthy
Wouldn't go anywhere else
Honest prices up front
Paid same day when you approve quote
24 June 2026
Reply from The GoldMonkeys
Dear Elizabeth,
Thank you so much for these kind words. Honest, upfront pricing and same-day payment once you approve your quote is exactly what we aim to do and we are delighted you found that to be the case
Best wishes
The GoldMonkeys
Fantastic customer service
Fantastic customer service. Clear from
the start with regards to the process and the price you would get. Excellent communication throughout and prompt payment. Would definitely use this company again.
18 June 2026
Reply from The GoldMonkeys
Dear Ms. Duddy,
Thank you very much indeed for taking the time to write a review!
Best wishes
The GoldMonkeys
Unreal communication
Unreal communication, great price and just so good to deal with. Money in account within 2 hours - just awesome.
14 June 2026
Reply from The GoldMonkeys
Dear Mr. Howarth,
Thank you very much for taking the time to write a review, and we are delighted that you were happy with the communication and speed of payment.
Thank you again!
Best wishes
The GoldMonkeys
Amazing company
Amazing company. Keeping me updated. Very quick, sent gold on one day, next day money in my bank account. Very honest, my gold weighed more than I had stated and was told and got the extra money. Will definitely be using again
12 June 2026
Reply from The GoldMonkeys
Dear Ms. Davies,
Thank you for your review! We're so glad that your gold was actually heavier than estimated, so we paid you extra - that's exactly the honest, accurate approach we apply to every customer. Delighted the payment was so quick too, and thank you again!
Best wishes
The GoldMonkeys
My experience with this company was fantastic
My experience with this company was positive from the outset. Clear friendly communication and fantastic customer service. Price quoted was transparent and fair, no hidden costs at all. Within a day of me receiving the postal pack, to then sending the items to them, i received the exact payment as quoted, plus an additional £10 for returning the postal pack within the timeframe stated. Really happy, many thanks.
12 June 2026
Reply from The GoldMonkeys
Dear Ms. Evans,
Thank you very much indeed for your kind review, we are delighted you could benefit from the extra £10 for quick return. Lots of companies apply hidden charges and we are proud not to do so.
Thank you again!
Best wishes
The GoldMonkeys
Amazing support and great service and…
Amazing support and great service and fast payment. Will be using again
3 June 2026
Reply from The GoldMonkeys
Hello
Thank you very much for your kind words about our customer service and speed of payment, and for wanting to choose us again!
Best wishes
The GoldMonkeys
Their service is extremely fast and…
Their service is extremely fast and transparent. I would recommend their service anyday! Super efficient
3 June 2026
Reply from The GoldMonkeys
Dear Sheleen
Thank you very much for leaving a review!
Best wishes
The GoldMonkeys
Excellent service and totally…
Excellent service and totally trustworthy. Would definitely use again, and the whole process was transparent and very competitive. Wouldn't hesitate to recommend
3 June 2026
Reply from The GoldMonkeys
Dear Mike
Thank you very much for leaving a review! We try to be completely transparent, so it's heartening that you found that to be the case.
Thank you again and best wishes
The GoldMonkeys
Fantastic service from Gold Monkeys
Fantastic service from Gold Monkeys.
Easy process, super quick processing, no quibbles, polite and timely email communication and money in the bank in 48 hours and that included a Sunday!
1 June 2026
Unprompted review
Reply from The GoldMonkeys
Dear Ms. Wilkins
Thank you very much for your kind words!
Best wishes
The GoldMonkeys
Thumbs up!
Transparency which was lacking with another company.
Honoured their quote.
Sent photo to confirm weight which matched mine.
Prompt payment.
Would recommend!
1 June 2026
Reply from The GoldMonkeys
Dear Jennifer
Thank you very much for leaving a review! We are very happy you found us to be transparent, it's often sorely lacking in this world and we pride ourselves on our honesty and straightforwardness.
Thank you again for choosing us!
Best wishes
The GoldMonkeys
100% service and customer satisfaction
Just wish everything in life was this straightforward. From initial enquiry to money in my account in less than a week. Great price given as well which as promised, tracked up with current prices on the day of exchange. If you have gold to sell. These are the folks to go to. Thanks again for a flawless brilliant service.
1 June 2026
Reply from The GoldMonkeys
Dear Bob,
Thank you very much indeed for this review! We are delighted you were able to benefit from our policy of increasing quotes if prices go up while a customer is preparing and sending in a pack.
Thanks again and best wishes
The GoldMonkeys
Reply from The GoldMonkeys
Hello
Thank you very much indeed!
Best wishes
The GoldMonkeys
Reply from The GoldMonkeys
Dear Leslie
Thank you very much indeed for leaving a review!
Best wishes
The GoldMonkeys
Excellent
Excellent, fast efficient service. Gold price guaranteed for 7 days even if prices go down, and if they go up they pay you more. Superb
20 May 2026
Reply from The GoldMonkeys
Hello
Thank you very much for leaving a review! We are proud of offering customers a guaranteed price in case gold prices go down, but increasing our prices if the wholesale price rises between getting a quote and sending in items. We don't believe anyone else does this.
Thanks again and best wishes
The GoldMonkeys
Easy process quick offer or decent…
Easy process quick offer or decent amount sent immediately to my account verry good 👍
20 May 2026
Reply from The GoldMonkeys
Dear Ms. Wileman,
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.