The GoldMonkeys Reviews 

468
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and efficient service, noting that payments are safely transferred directly into their bank accounts within just a few hours. People frequently highlight that the website is clear and easy to navigate, while staff members are consistently described as polite, professional, and extremely helpful. Consumers are particularly happy with the very fair prices offered, which often exceed initial expectations due to accurate valuations and rising precious metal market rates. Reviewers state that the entire transaction is completely hassle-free, transparent, and supported by convenient prepaid postal packs that make selling unwanted items totally straightforward.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the smooth and transparent process from start... See more

Payment

Clients share positive opinions on payment, highlighting the remarkable speed and fairness of the... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are fair, transparent,... See more

Staff

Customers report extremely positive experiences with staff, highlighting their professional, friendly, and... See more

User experience

People report high satisfaction with the user experience, describing the whole process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... See more

Rated 5 out of 5 stars

Wow just Wow, so quick and efficient, gathered up some broken gold jewellry and watches, no idea how much it totalled. I received a lot more than I ever expected, that was transferred to my bank accou... See more

Company replied

Rated 5 out of 5 stars

Honestly, everything went without a hitch from beginning to end. Great communication. I cannot fault anything. What was advised/promised was all honoured. In fact prices had gone up a little and so I... See more

Company replied

Rated 5 out of 5 stars

The service was slick. An instant quote. Easy to send the items. Immediate response to an email I sent. I was then advised that the value of the goods I sent was significantly more than my original qu... See more

Company replied


Company details

  1. Jewelry Buyer
  2. Gold and Silver Trading Company
  3. Gold Dealer

About The GoldMonkeys

Written by the company

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Contact info

4.9

Excellent

TrustScore 5 out of 5

468 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(468)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service and the best price by far…

Fast service and the best price by far for my gold

1 April 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Leanne
Thank you very much for your review!
"Best price by far" is something we hear regularly, and it's no accident. GoldMonkeys benchmarks every valuation against the live gold spot price, and our top rate pays well above 90% of that spot price — significantly higher than the 40-70% typically offered by high street gold buyers, and above the rates many online competitors quietly advertise.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great experience

Great experience. Genuine service and super fast payment. Shocked how well it went and how quickly they responded

28 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Thurgood,
Thank you very much indeed for your kind review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Would recommend…

Amazing fast professional service from start to finish. Would definitely recommend very happy customer.

27 March 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. George,
Thank you very much for choosing us and for leaving a review. We're delighted you were happy!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

So helpful & very honest.

Super impressed with this company firstly they were very friendly and helpful with answering questions which was great , but the most amazing thing is the honesty!
I was very happy with my quote but once delivered they contacted me to say the price of gold had increased and passed that bonus onto me.
It's so hard to know who to trust when selling gold as a lot do try to rip you off but if a company actually gives you more you know you're found an honest company. Highly recommend.

14 March 2026
Unprompted review
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Bonny,
We're very happy you were able to benefit from the rising gold price!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

5 Star would have given more.

Anything less than 5 star would not fairly reflect our experience at Gold Monkeys.
Not only was the whole process very quick and easy but they came back with a price before I had expected them to receive the gold. The price offered was in our opinion a very fair and the money was in our bank within an hour of
acceptance. Super service.

27 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello,
Thank you very much for taking the time to leave a review and we are glad you were happy with the service!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Was an excellent service

Was an excellent service, it was the best quote and a fast and friendly service. I would recommend them and I would use again

26 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Johnston,
Thank you for reviewing us! We are very happy we were the best price and you were satisfied with the service.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic service and response.

Fantastic service and response.
Money within bank within 15 minutes, incredible.

23 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for your review, we're delighted you were happy with your speed of payment!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication, great price given & speedy service, I actually got more than originally quoted and they also reimbursed the extra delivery cost I paid due to the value. Amazing & I would highly recommend.

18 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Walker,
Thank you for choosing us and we're very glad you benefited from the rising gold price with a higher quote!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Having never sold gold before was…

Having never sold gold before was apprehensive, but certainly use this company again. Was 100% as described very efficient. Good communication with the customer! Thank you again.

13 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for choosing us and for leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fast and quick

Fast and quick, excellent

10 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Reed,
Thank you for choosing us and leaving a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Great communications

Great communications. Packaging safe and professional. Great pricing.

9 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Mr. Mode,
Thank you for choosing us and taking the time to leave a review. We are delighted you were happy with the service!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very very fast payment will definitely…

Very very fast payment will definitely use again so helpful ..I sent gold in I under weighed it gold monkeys gave me the extra and a 10 pound bonus for returning it within 48 hours absolutely super service many thanks Michael who was so fast to return a answer on WhatsApp..what a service ..under 2 hours money was in my account from them receiving ..happy days 💙🩵💙

6 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello,
Thank you very much for choosing us and taking the time to leave a review!
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Good company, easy process, great price.

Checked a few online companies that buy scrap gold and noticed the good reviews for GoldMonkeys. Checked prices and their offer seemed one of the better ones. Got a protected online quote, received the pack a couple of days later and sent it straight back the same day with the 3 items that I was selling...the postage and insurance was already covered so no cost to me at all. The following day I got an email confirming the correct weight and grade of gold. They finalised the offer and following my acceptance the money was received into my account within hours. The whole process was easy to follow and hassle free. I was very happy with the price I received, it was very fair and paid very quickly. I would definitely recommend Goldmonkeys.

5 March 2026
Rated 5 out of 5 stars

Impressed at speed received free…

Impressed at speed received free postage bag and how quickly the offer was evidenced, confirmed and paid into my account. Amazing!

5 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Maria,
Thank you for taking the time to leave a review! We are pleased you were happy with us
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Fast service

Fast service. Did not expect the amount offered

4 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Janet,
We're delighted to have surpassed your expectations! Thank you very much for choosing us and for leaving your feedback.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Very quick service absolutely amazing…

Very quick service absolutely amazing communication very well explained very highly recommended

3 March 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Dear Ms. Geraghty,
Thank you very much for your kind words and we are delighted you were happy with the service.
Best wishes
The GoldMonkeys

Rated 5 out of 5 stars

Excellent

I’m more than happy for the price of my gold. Highly recommended

26 February 2026
The GoldMonkeys logo

Reply from The GoldMonkeys

Hello
Thank you very much for your feedback!
Best wishes
The GoldMonkeys

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