Golden Tours UK Sightseeing Reviews 

It was a lovely tour, the young ladies who introduced the event and served us were great, polite and attentive. As it was extremely hot we were all given hand fans and also a lovely complimentary hot drinks cup. The food was lovely and fresh. The guide to what we were seeing was great . Booking was easy and directions great. With good communication leading up to the trip.

Our guide (Stefan) is clearly very passionate! He made jokes and gave fun facts/pointed out interesting sights while also allowing plenty of time to relax or sleep on the way to each place.

Enough time to explore/take pictures once there; well organized and clear communication about when to meet back. Comfortable ride with nice views.

We went on the Royal London Walking Tour, as part of a hop-on/hop-off package, with Jim VII and had an absolutely amazing time! Jim was a wealth of knowledge while keeping the tour fun and light.

The commentary was canned and intermittent at best, and badly synced to the landmarks. Some I didn't see at all, like the McLaren car, which is apparently a major London landmark. No interaction from the driver at all. The music in between the commentary was like the music you get while waiting on hold for a government service or bank. And I was on that bus for over 3 hours!

I was advised the entire route would take 3 hours, and despite specifically asking and telling the ticket seller where I wanted to be and when, nothing was mentioned to me about any delays. In fact I was reassured that I could be there early, and told that if I wanted to get off at one stop that the next bus would be 20 minutes away and I could take a quick look around and still get there in time.

I got on a very hot, and apparently a very busy day on the road. My water ran out after the first hour. After 3 hours they stopped partially along the route, turned off the bus and told everyone that they were changing drivers, AND waiting 10 minutes for the next bus so that those passengers could swap to our bus! I left and caught a black cab. At that stage I was an hour late and by the initial calculations I would have been an hour early.

Booked Windsor city tour bus on impulse and regretted it. Bus followed prescribed route but the recorded commentary was all about Windsor Castle - which we had visited in the morning - no mention of any of the sites we passed. Considering the history and importance of Windsor, there are many buildings and locations of with stories of interest, but nothing mentioned, only a passing reference to Eton and then more inane music. Of the little commentary there was, it was often running late or on one occasion repeated itself three times.
Save your time and money and avoid.

Amazing yesterday I travelled to Warner Bros Harry Potter studio tours via Golden tours tickets. Very easy to pick up a bus from Victoria station and take you directly there. Staff are exceptionally helpful, jolly and love what they do. Upon Warner Bros Studios all staff were clear and very helpful they went above and beyond their customer service. Along the way I felt they checked on you to see if you were enjoying yourself, the experience was amazing and very easy to pick up the bus at the right time and go back. I highly recommend and great service for the price. I would definitely do this again. Buses have air conditioning and comfortable and clean. Easy to book and great fun.

We had a great day with Summit Ally Pally.
Our guide, Edward, was friendly and knowledgable. He was clearly skilled in the safety aspects of the day, which put us at ease, and was also cheerful and pointed out a huge amount we could see during the tour. We spent a good amount of time on the viewing platform, which was so worth the short and not-too-difficult climb. My partner and I went for our anniversary, and we would totally recommend it for a good day out.

Emma was a joy! She made the London tour so fun and the additional stories were brilliant. Really excellent!

Used Golden Tours Bus to go to Warner Bros Harry Potter Studio London. It was a waste of money. It took WAY too long to get to the location and cost tons. It would be cheaper (and faster) to Uber back and forth. The worst bit is that they only allow you 3.5 hrs in the Studio -- which isn't nearly enough time to see everything. So disappointing.

Pauly was our guide and Kulwinder rode the bus. Amazing service and great experience. It was a day filled with fun and laughter 😊

Guide Zozo is a very friendly and nice guy!
Thanks for him and the driver Ula!
It’s a wonderful day!

Zozo (guide) and Oola (driver) were incredible. Zozo was funny, knowledgeable , organized and efficient - getting us to sites early and providing mindblowing chronological city tours. Oola provided excellent driving and was and was patient and helpful at the sites as well. Thank you!

Easy to book with concession. Great to experience London Tower Bridge from the glass floor. Watching the bascules opening to let boats pass was very exciting especially with the sound of the children's excitement. We also watched it from the river bank on its return journey. Great view from both aspects.Loved the Bella trail too and the activities available for children.

Company name: Golden Tours UK Sightseeing

Date of incident (tour date): 25 May 2026

Title of Review: Tour Operator Left Us Stranded - Abandoned at Stonehenge with Zero Contact *** DO NOT USE THIS COMPANY ***

Reference Number: SHW594988 (Golden Tours /1359043038390037 (Trip.com, )

(booked in Trip.com , actual service provider is Golden Tours UK)

Tour price that I paid: HKD2,869.80 for 2 persons (approx GBP286) , i.e. around GBP143 per person

Additional fee induced - Taxi from Stonehenge to Oxford : GBP170

Tell you more about our experience:

We, two of us, joined a guided coach tour to Stonehenge, Windsor Castle and Oxford. The coach left the meeting point around 8:10am, about 10 minutes behind the scheduled departure time.

Upon arrival at Stonehenge coach car park, we were guided to toilets then to the visitor centre for free shuttle to Stonehenge. We were told to return the coach at 11:20am, to catch the coach departing at 11:25am.

Unfortunately, we were only dropped off at the visitor centre at 11:20am returning from Stonehenge as there was a long queue waiting for the shuttle back. We rushed to the car park for the coach. Regrettably, we went to the private car park as we were not familiar to the place during our first visit there. We had not been given any advice, guidance or directions for the way from visitor centre back to the coach car park when the guide dismissed the party at the tolilets upon arrival. Even it’s only 2 minutes walk from toilets to the car park for coach, the tour guide Amenda hasn’t reminded us that there is 2 car parks in Stonehenge.


When we realized we were in the wrong location, we hurried to find the coach parking area. By the time we arrived, we saw the coach pulling away—it was approximately 11:27 am. We immediately ran after it and shouted for the driver to stop. As I had taken a photo earlier, I recognized the coach by its license plate number. However, the driver did not respond. I believe this was because the tour guide, Amanda, had instructed the driver to ignore us and proceed without stopping.


We called the emergency hotline immediately and were only able to speak to someone at 11:53am.


Hopelessly, we were advised during the conversation with the hotline staffs from Golden Tour:

- You were late. Meeting time was *** 11:25am ***. Coach was scheduled to leave at *** 11:30am ***. (different from what the guide told us)

- The guide had reached out to you (fact: we were not contacted by anyone)

- The coach will not be coming back.

- You need to make your own arrangement/transport for rest of the day

- You can call Uber.

- We do not have information of any transport company for you.



As we had left some personal belongings on the tour bus and had already paid for admission to Christ Church College in Oxford (entrance ticket fess are not included in the tour!), we needed to return and rejoin the tour. As this was my first visit to the UK and I was unfamiliar with the area, I sought assistance from the Stonehenge Visitor Centre. They helped arrange a taxi through a local company, allowing us to rejoin the tour in Oxford. This resulted in an additional expense of GBP 170 for the taxi fare. Due to the irresponsibility of the ground operator, Golden Tours, and the tour guide, Amanda, we lost the opportunity to visit Windsor Castle and were forced to bear this unexpected cost. Furthermore, my friend and I endured an extremely stressful two-hour experience, as we received absolutely no assistance from both Golden Tours and Trip.com customer service.

It is difficult to imagine how we could have left Stonehenge and returned to London if we had not been able to speak English. This concern is particularly significant, as we had originally booked a Chinese-speaking guided tour, yet Golden Tours informed us via WhatsApp just one day in advance that such a guide would not be available. Furthermore, what would have happened if we had not had access to a smartphone, internet connection, sufficient cash, or a contactless credit card?

Absolutely unacceptable !! Would you choose a tour company not considering your safety as their priority ?? I would have chosen a zero star for our experience with Golden Tours if there was an option (but, the system in TrustPilot is not allowed). We were shocked that our group tour drove off without us !!

I booked a half day tour w Golden Tours to Stonehenge. The driver was very professional and drove safely and the lunch was descent (I paid ex for). The seats, USC ports were broken and the backed up toilet was a nightmare. All of which I’d like to forget. Stonehenge was great!

Overall: reliable but basic service. Reliable, mainly thanks to a good booking experience. Basic, when it comes to transportation: the bus drive was uncomfortable mainly due to the brisk driving style. Screens on board did not function properly. I would use this service in the future, but with low expectations.

Lucky to even get 1 star . Booked for my wife and her friend had to reschedule to the be told my date had past because it wasn’t clear I had to pay 8.86 p to reschedule date so 3 days before the actual reschedule date I’m told no date has past !!! 110 pounds wasted in these amateur clowns. They couldn’t even reschedule again after I offered to pay the 8.86 so when I asked for a refund they said I could another tour with 50 percent off . Yeah good one so 1 would cost me 160 pounds . Absolutely robbery of a company

Well organised with great guide and driver (Pauli and Mario). Very helpful and knowledgeable.
A very good "taster" tour to see the places/attractions so you can decide whether to revisit at your leisure.

Absolutely disgraceful service and a complete lack of organization.

We had a return bus scheduled from the Harry Potter Studios at 2:15 PM. We finished our visit earlier than expected, so I called multiple times to ask whether it would be possible to take an earlier departure. I was repeatedly told to go to the meeting point and speak with the staff there.

After waiting around 20 minutes, a bus arrived and one of your employees explicitly told me that I could take that bus and that it would be leaving in approximately 10 minutes. Based on that information, I quickly went back into the studios to collect my girlfriend. When we returned just 7 minutes later, the bus had already left.

As a result of your staff’s misleading information and poor coordination, we were left stranded in the rain for over 30 minutes and ultimately had to pay for an Uber out of our own pocket.

This was an unacceptable experience. Your communication was inaccurate, your organization was chaotic, and your customer service fell far below any reasonable standard. I would not recommend this service to anyone.

Very non acurate timetable, very late at the begining of the trip, You get earplugs to watch the movie but there are screens and now places to plug them in.
However the Harry Potter studio tour was great. I would not recommend to take this trip