Go-Etna Excursions Reviews 

2,426
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, knowledgeable, and helpful staff and guides, making interactions enjoyable and informative. The excellent organization, timely pickups, and comfortable transportation contributed to a smooth and well-planned experience. Many consumers found the tours amazing and unforgettable, appreciating the opportunity to explore Mount Etna, hike craters, and visit lava caves. However, some customers noted occasional issues with tour logistics. A few people experienced unexpected changes to tour routes or dates without prior notice, while others mentioned long waiting times and crowded conditions, leading to discomfort and a rushed feeling.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the guides and drivers for being... See more

Service

Users describe positive interactions with service, highlighting the professionalism and knowledge of tour... See more

Location

Customers consistently note positive experiences with location, highlighting the fantastic views and the... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the tours well-organized from... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their experiences as fantastic and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic sunset tour of mount Etna. Collection from hotel a bonus. Tour guide was professional and knowledgeable with every question answered. A special thanks to Sergei our 4x4 driver. Would highl... See more

Rated 5 out of 5 stars

Great adventure. Detailed communication leading up to the tour, help with clothing etc if required, small group, full of information about Etna and the evolution of the area. We did not stick to a tra... See more

Rated 5 out of 5 stars

Had a great afternoon, talk tour and the pleasure of a grumpy Etna too, (lots of growling) the guides and drivers were friendly and welcoming throughout. Very informative and would definitely recom... See more

Rated 5 out of 5 stars

Would recommend trip for introduction to Mama Etna. Had a great guide, Alberto who was really friendly & helpful & knowledgeable. He knew the area as he is a local & was happy to share his experiences... See more


Company details

  1. Tour Operator
  2. Helicopter Tour Agency
  3. Sightseeing Tour Agency
  4. Tour Agency

About Go-Etna Excursions

Written by the company

Go-Etna - Etna Tour

Go-Etna - The Company

Since 2009 we have made it our business to make sure that visitors of our beautiful island Sicily have the most pleasant stay. Quality and professionalism are our top values. Go-Etna is a fully-authorised tour operator (Licence D.D.S. N ° 3451S7), which meets all required legal standards. Our task is to offer the perfect service for each client, to meet even the most challenging, individual requirements, offering targeted solutions and leaving no question about Sicily unanswered. The satisfaction of our customers is our greatest concern and we hope that our tours will become the highlight of your holiday in Sicily.


We picked the Go-Etna’s 4x4 Tour. Magnificent views of the volcano, and the Sicilian coastline. Definitely worth doing!
Go-Etna on Forbes



Team Go-Etna

Go-Etna Staff

Our multilingual guides (English, German, Italian, Spanish, French etc.) have become a real trademark of Go-Etna. Who could bring a foreign country closer to you than a local? Getting to know the place by taking a “look behind the scenes” – we have been following this principle for years. Beside the classical highlights, our guides will show you the authentic Sicily from their perspective.

The GO-ETNA team and our partners have the ability to meet all our customers requirements of all our customers, thanks to our multilingual experienced staff, a well-equipped fully licenced vehicle fleet and technical material.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,426)

299 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great tour of Mt Etna

We thoroughly enjoyed our half-day tour of Mt Etna. Our driver, Salvo, and tour guide, Marco, were very informative and fun. We were in a van with 8 people total, which made the whole experience even more enjoyable. We’re from the US, and the others were from different countries, but everyone spoke English really well.
Great views of Etna as well as hiking in caves and to the craters.
Overall, a wonderful trip that I would highly recommend. Enjoy!

15 November 2025
Rated 5 out of 5 stars

We recommend Go-Etna's Emotion 3000 Tour

We did the Mount Etna Emotion 3000 Tour in Oct 2025, and it was great! Our guide Francesco was the best, friendly and informative - and patient with me at 69 taking a little longer to get up the hill to see the craters. We loved the whole experience.

29 October 2025
Rated 5 out of 5 stars

Francisco was a great guide

Francisco was a great guide! Helpful, informative and made the experience wonderful. We were lucky to have a beautiful day to enjoy driving and climbing the mountain. It was a once in a lifetime opportunity and we are glad we chose Go-Etna. They picked us up at our Airbnb and dropped us off. The vehicles were comfortable, the guides considerate and our experience was unforgettable. Thank you Francisco and Go-Etna!

7 November 2025
Rated 5 out of 5 stars

Excellent

Excellent, well organised and informative tour. Great comms to arrange pick up times. The post-tour lunch was also excellent with generous portions of food and wine

29 October 2025
Rated 5 out of 5 stars

Fun day at Etna and wine tasting

We had a wonderful day. The hike to see Mt.Etna was fun and the guide was very helpful and informative. This was followed by an excellent and very enjoyable afternoon w lunch and wine tasting. We all loved the selection of the wines. Thank you for accommodating vegetarian lunches.

2 November 2025
Rated 1 out of 5 stars

Go Etna Summit Tour

We went on the go etna Summit tour. There was hardly any communication with our guide Francesca. In the beginning she told some information about the vulcain, but only the first 3 or 4 of the group would be able to hear it, cause she moved fast and there was no time to form a circle so hardly anybody (about 14 persons) could hear what she said. Along with our group, there were about 10 more groups, in the beginning. In the end it were even more groups, over hundreds of people.
Hardly any time to take pictures, no break, no communication. No update or explanation about any (time, walk, location) plan whats so ever.
After 3 hours of hiking up, only (after multiple requests for a break, we had a break, just 15 minutes before the toure was finished. Never did she check if we were all there. We still have no idea who and exactly how many persons were in our group and if we all made it back safely.
Someone fell on the sharp ground after 3 hours of non stop climing, stayed there for over 30 minutes without the tourguide coming to check.
Back in the bus, she never said anything anymore (like...how was your tour, ...did you enjoy...do you have questions?) Nothing!!! And she left the bus without saying anything, not even goodbye..

Besides this terrible guideance, near the top of Etna, it was sooo crowed, more than hundreds of people, we had to wait long times, many times, on tiny steep places, no room to move, so very uncomfortable. Wish i could post pictures here, to prove. No time to look into the crater, too crowded and too rushed, and much unbearreable smoke from the vulcano. Very dissappointing.

Don't do this, it is NOT at all worth it and VERY much a waste of your money!!!

24 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look