I have purchased numerous things from this company over the last few months. Recently I purchased their Toddler Tower. I made an incorrect order re colour so ended up making duplicate purcha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a little cat cart for my granddaughter, which arrived promptly. Unfortunately the ink where her name had been printed had smeared down the side and wouldn’t come off. Contacted the company and... See more
Company replied
We received incredible service from GLTC, they went above and beyond for us to ensure we received our daughter’s birthday present on time. It’s rare these days to experience such a personal level... See more
Company replied
Such amazing service from GLTC. Updated frequently with delivery updates and delivery is often fast. All pieces of furniture and toys are made to a very high standard, easy to follow directions and... See more
Company replied
Company details
- Children's Furniture Store
- Baby Store
- Bed Shop
- Childrens Home
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Great Little Trading Company (GLTC) is an award-winning, British business founded by two parents in 1996 to provide genuinely useful products which young families really need. Here at GLTC we design and produce a unique collection of high-quality wooden toys, furniture, and storage ideas for families. Our aim is to help parents create happy, comfortable homes for their children, and to help children learn and blossom through fun, imaginative play. We rigorously test everything we design for safe use by children and we only sell what is beautiful, purposeful, and long-lasting. Check out our full product range at gltc.co.uk
Contact info
32a Albion Street, WF10 1EN, Castleford, United Kingdom
- info@greatlittletrading.co.uk
- www.gltc.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Absolutely terrible
Absolutely terrible. My product came with a missing piece so I was not able to build it. Wrote to customer service 1 week ago with pictures and still have not heard back!
22 September 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Giulia
I'm truly sorry to hear about your experience and the inconvenience caused by the missing piece in your order. This is absolutely not the level of service we aim to provide.
I have checked our inbox and I am unable to locate any correspondence from you using your order number or email address linked to your order or your full name.
Please email us again at info@greatlittletrading.co.uk with your order number so we can ensure this gets sorted immediately.
Kind regards
GLTC
No refund issue upon return
Order was received but the item was not as expected, so we returned it. However, we have received no confirmation that the return was received and no refund has been issued. I am extremely disappointed with this company — despite repeated attempts to follow up, we have had no response for months. £70 is a significant amount of money to lose, and this experience has been very frustrating and unacceptable! Seems like I'm not the only one with this experience from other reviewers!
12 June 2025
Unprompted review
Reply from Great Little Trading Co.
Subject: Assistance with Your Enquiry
Thank you for reaching out to us. We recently requested your assistance in confirming your identity to better assist you with your enquiry.
I sincerely apologise for the difficulties you have encountered and the frustration it has caused. This does not reflect the standard of service we strive to uphold, and I fully understand how disheartening it can be to feel overlooked, particularly in matters concerning a refund.
We appreciate your patience and understanding during this time. To expedite the resolution of your issue, I kindly request that you email us at info@greatlittletrading.co.uk with your order number and return tracking information. We will prioritise your case and ensure your refund is processed promptly.
Thank you for bringing this matter to our attention. We are dedicated to resolving your concerns and enhancing our service in the future.
Best regards,
GLTC
Super company quality products and sent…
Super company quality products and sent us replacement parts when we lost them!
22 September 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Jonathan
Thank you so much for your kind words! We're thrilled to hear you’re happy with the quality of our products and service. It’s always our goal to go the extra mile for our customers, so we’re glad we could help with the replacement parts.
If you ever need anything else, we’re just a message away!
Warm regards,
GLTC
Reply from Great Little Trading Co.
Hi Rachel
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found us great to deal with, appreciated the fast delivery, and found the item easy to build. It’s fantastic to know it looks lovely in your space too. If you need anything else or have any questions in the future, please don’t hesitate to reach out.
Thanks again for choosing us!
Kind regards
GLTC
Grear customer service
Package arrived beautifully packed and very quickly. There was good communication and the 20% discount was great. Sure my granddaughter will live it
11 September 2025
Reply from Great Little Trading Co.
Hi Susan
Thank you so much for your lovely review!
We're thrilled to hear your package arrived quickly and beautifully packed — we always aim to make every delivery feel special. We're also glad the 20% discount was a nice bonus! We hope your granddaughter absolutely loves her gift. If there's anything else we can help with, don't hesitate to reach out.
Kind regards
GLTC
Delivery of items are really slow
Delivery of items are really slow. Part of my delivery was thrown over the fence and part delivery booked for a Sunday when the site is closed. Takes another 3 weeks for delivery to be rebooked if you miss the slot. Almost over a month delivery times! Unable to contact them only by email, so very slow response.
1 September 2025
Reply from Great Little Trading Co.
Dear Jane,
Thank you for your review
I’ve reviewed the details of your order and can confirm that the item you purchased has a lead time of up to 4 weeks, as advised at the time of ordering.
Your order was placed on 30th August, which means delivery is expected to be made by 29th September to remain within the stated timeframe.
I also noted that a delivery date of 14th September was offered but declined. Since then, the delivery address has been changed twice. While I understand these changes were made in an effort to expedite delivery, frequent address updates can unfortunately cause delays rather than speed up the process.
Regarding your communications with our Customer Service team, I’ve reviewed the correspondence and can confirm that all messages were responded to within 12 hours, well within our advised 48-hour response window outlined in our auto-reply.
Our team has made every effort to assist you, and while I appreciate your concerns, we are still operating within the expected lead time. Therefore, at this stage, your query does not meet the criteria for escalation as a formal complaint.
Please let me know if you have any further questions or if there’s anything else we can do to support you.
Kind regards
GLTC
Absolutely gorgeous items
Absolutely gorgeous items. Ordered the teas art and post office for my granddaughters birthday. They are lovely and well made. Only downside was one saucer was missing from the tea set bit really doesn’t take away from the quality of the items. I have since ordered more for her Christmas presenrs. Recommended
24 August 2025
Reply from Great Little Trading Co.
Hi Zoe
Thank you so much for your kind words and for choosing our items for your granddaughter’s birthday!
We're delighted to hear you loved the tea set, art pieces, and post office — we take great pride in the quality and charm of our products. We're really sorry to hear about the missing saucer, though — please feel free to reach out to our customer service team, and we’ll be happy to help. It means a lot that you've already placed another order for Christmas — thank you for your continued support and recommendation! 🎁💖
Kind regards
GLTC
Excellent customer service
Excellent customer service, would definitely buy from them again!
15 September 2025
Reply from Great Little Trading Co.
Hi Elizabeth
Thank you so much for your lovely feedback!
We're thrilled to hear you had a great experience with our customer service, it's something we truly care about. We're so glad you'd buy from us again, and we look forward to welcoming you back soon. If there's ever anything we can help with, just let us know!
Kind regards
GLTC
Very happy, thank you!
This is our second order of canvas storage cubes from Great Little Trading Co. The cubes are excellent quality. This time we ordered the bear cubes and they are exactly what I wanted - stylish, well made and a great size. I’m a very happy customer!
14 September 2025
Unprompted review
Reply from Great Little Trading Co.
Hi Laura
Thank you so much for your continued support!
We're thrilled to hear you're happy with your canvas storage cubes, especially the bear design! It's wonderful to know they’re just what you were looking for: stylish, well made, and a great size. We love hearing from happy customers like you, and we’re so pleased you’ve come back to order more for Christmas.
Thank you again for your kind words and recommendation! 🐻🎁
Kind regards
GLTC
Fab - would recommend!
Really pleased with the new bookshelf! Looks lovely in the nursery. Very easy to assemble and high quality too. Would recommend!
11 September 2025
Reply from Great Little Trading Co.
Hi Chloe
Thank you so much for your lovely feedback! We're delighted to hear you're pleased with the new bookshelf and that it looks great in the nursery. It's wonderful to know it was easy to assemble and met your expectations for quality. Your recommendation means a lot to us. Thank you again for your support!
Kind regards
GLTC
It’s just lovely!!
It’s lovely. My granddaughter loves playing with the farm. The pieces seem very sturdy too.
10 September 2025
Reply from Great Little Trading Co.
Thank you so much for this review, it means the world to us. We hope your granddaughter continues to enjoy her farm. Best wishes Lisa
Great Little Trading Company is Great!
Purchasing from Great Little Trading company was easy online. I was kept well informed of the delivery day and time and the item I purchased was great quality. Thanks so much
5 September 2025
Reply from Great Little Trading Co.
Thank you so much for taking the time to write this review we really appreciate it. Best wishes Lisa
Reply from Great Little Trading Co.
Thank you so much for the feedback this is so great to here! Best wishes Lisa
I bought the ice cream set for my…
I bought the ice cream set for my grandson who loves it. The set is well made, beautifully painted, and fun!
12 August 2025
Reply from Great Little Trading Co.
Hello Joanna
Thank you so much for your lovely feedback!
We're thrilled to hear your grandson is enjoying the ice cream set, it’s one of our favourites too. We're so glad you’re happy with the quality and design!
Wishing you both many more fun and imaginative playtimes ahead!
Warm regards,
GLTC
Great quality product
Great quality product. Delivers as expected. First time user discount.
19 August 2025
Reply from Great Little Trading Co.
Hello Mrs D
Thank you so much for your feedback!
We're really glad to hear you're happy with the quality of your product and that everything arrived as expected. It's great to know the first-time user discount was a nice bonus too!
We appreciate your support and hope to welcome you back again soon.
Warm regards,
GLTC
Beautiful wooden kitchen
My little granddaughter absolutely loves the wooden kitchen. It is well made, easy to construct, and was carefully packaged.
19 August 2025
Reply from Great Little Trading Co.
Hello Liz
Thank you so much for your lovely feedback!
We're absolutely delighted to hear your granddaughter is enjoying her wooden kitchen, it’s always wonderful to know our products are bringing joy to little ones.
We’re also glad to hear it was easy to assemble and arrived safely. Your kind words mean a lot to us!
Warm regards,
GLTC
Reply from Great Little Trading Co.
Hello Elena
Thank you so much for your kind feedback!
We're so glad to hear the shelf was perfect for your space and easy to install, that’s exactly what we aim for.
We really appreciate your support and hope to see you again soon!
Warm regards,
GLTC
Lovely quality items for dolls house
Lovely quality items for dolls house. Delivered quickly and a good price.
3 September 2025
Reply from Great Little Trading Co.
Hello
Thank you so much for your lovely feedback!
We're so glad you're happy with the dolls house items, it's great to hear they arrived quickly, were well-priced, and met your expectations for quality.
We really appreciate your support and hope they bring lots of joy and imaginative play!
Warm regards,
GLTC
Reply from Great Little Trading Co.
Hell L J
Thank you so much for your lovely feedback!
We're absolutely delighted to hear your granddaughter loves her new toy it’s always so special when a toy becomes a favourite.
We really appreciate your support!
Warm regards,
GLTC
Reply from Great Little Trading Co.
Hello Spyros
Thank you so much for your kind words!
We're thrilled to hear that you're happy with the product quality and our customer service. Your feedback means a lot to us and motivates our team to keep delivering the best experience possible.
If there's ever anything else we can help with, please don't hesitate to reach out.
Warm regards,
GLTC
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