First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
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The Delivery agent didnt even bother to ring the bell or try to delivery the package. he happily routed it to a packet shop where as I had to take permission to stay home so i can receive the importan... See more
Company replied
**Draft Review of a Science Fiction Movie** **[Title of the Movie]** is a thrilling science fiction film that takes viewers on a journey through space and time. The movie explores [brie... See more
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Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
Company replied
Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
101K reviews
Asks customers to review
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They don't even try to deliver the package
They don't even try to deliver the package with the notice that the consignee was absent (which is a lie by the way) and just drive it to the next package station.
18 May 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
I didn't think any German firm could be…
I didn't think any German firm could be total trash untill I ordered some Artificial Grass clips from Temu from a seller in Germany. This firm took days to store the item before finally submitting to UK customs. Just a few days before I have contractors coming to fit my Artificial Lawn these Clowns cancelled the delivery and returned item to sender without any explanation. What a trash company!!! Embarassing that Germany has such an inefficient and untrustworthy courier.
15 May 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Driver "ghosted" delivery twice despite drop-off permit
I am extremely disappointed with the service provided by GLS.
I have now had to take three unplanned work-from-home days (Wednesday & Friday) due to repeated delivery failures and blatant driver negligence.
Wednesday: Tracking stalled at "12 stops left" at 14:00 and never updated. No delivery was attempted. I checked again at 16:00 and no updates were provided by the tracking system, it still claimed "12 stops left". At 18:00, the exact same thing.
Friday: I watched the live tracking all afternoon. At 16:30, I physically saw the GLS van park next to my building. The driver delivered to a neighbor and then drove away without attempting my delivery.
The Context: I have a permanent Drop-off Authorization on file for my garage/front door. The driver didn't even need to ring the bell; he simply chose to skip my address despite being 10 meters away.
Their customer service is non-existent. Both the web AI assistant and the phone hotline bot refuse to connect me to a human being. It is a closed loop designed to prevent customers from reporting driver misconduct.
I expect this high-value shipment to be delivered this Monday as a priority. I have already contacted the sender to escalate this through their business account. I've also written a complaint on reclabox.com. GLS needs to stop bypassing residential stops at the end of shifts.
15 May 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
`Why can't you just deliver it to my…
`Why can't you just deliver it to my apartment, the address I sent in as my deleivery address?? Noen of these others make sense. Just ring the buzzer for my apartment at Kathe Kollwitz 85, Aprt 4 and I will let the drive in for delivery.
13 May 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
THERE IS NO PAKETSHOP TO SELECT
12 May 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Top👍.......
11 May 2026
Reply from GLS Germany
Hi Paketliebhaber:in 📦,
danke für dein Vertrauen. Wenn du zufrieden bist, sind wir es auch. Vielen Dank für deine Stimme. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
I’m extremely disappointed with GLS…
I’m extremely disappointed with GLS Germany and their consistently unreliable delivery service.
They never seem to meet their estimated delivery dates. The tracking app often falsely shows that the parcel is “out for delivery,” only for it to actually arrive 2–3 days later. A shipment that is supposed to take 3–4 business days regularly ends up taking twice as long, which is unacceptable.
What makes the experience even worse is their terrible customer service. The support team is unhelpful, unprofessional, and shows a complete lack of responsibility or care for customers.
It’s honestly frustrating that so many companies still trust GLS for deliveries when their service quality is this poor. Based on repeated bad experiences, I absolutely cannot recommend GLS Germany to anyone.
11 May 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
One of three parcels have not been…
One of three parcels have not been delivered. Hope it will come soon
8 May 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Never expect any address delivery from them.
All GLS couriers are telepaths!
I sit at home and patiently wait for my package, they drive through our house,they don't even bother to stop, and then voila: a couple of minutes later - "Das Paket konnte nicht zugestellt werden, da der Empfänger nicht angetroffen wurde. (The package could not be delivered because the recipient was not home)". Go grab it yourself next working day at the packstation.
7 May 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
I was at home the whole day and they…
I was at home the whole day and they didn’t deliver my delivery
7 May 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
Sloppy, slow and lost
Gls is one single company, which have menaged to not find my address. I've needed to drive 80 kilometers to their depot to retrieve my package, and in the end it became clear, that it's very severely dameged.
30 June 2025
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Very good service .panchul
6 May 2026
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
Is GLS Latin for awful?
Normal GLS things. Say they tried to deliver, they didn't, package is available for collection at a depot 53km from the delivery address, no help from the customer service.
It is a cliche but if I could give "0" stars I would. Try to avoid any companies using GLS as a delivery partner, it is just not worth it.
6 May 2026
Reply from GLS Germany
Hi,
We’d be delighted to help you and resolve your issue.
If your enquiry relates to a delivery within Germany via GLS, please contact our team by email at service-trustpilot@gls-germany.com
Please don’t forget to send us the parcel number and the full delivery address. 📧
Warm regards from Germany. 💙
I waited for the package at home but…
I waited for the package at home but the courier didn't ring the doorbell, I saw him through the window stop the car, wait a few seconds and leave, he took my package to a package shop. Totally disappointed, the last time I order with GLS
4 May 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
i am extremely dissatisfied with the…delivery
I am extremely dissatisfied with the service I have received. If it were possible, I would give 0 stars.
I have made multiple attempts to contact you by phone and email, but unfortunately, I have received no response whatsoever. This lack of communication is unacceptable.
Furthermore, despite clearly selecting your locker delivery option, the courier has failed to deliver the package to the designated locker. Instead, the shipment has been “out for delivery” for the past four days with no resolution. This reflects a serious failure in your delivery process.
Due to this situation, I will be filing formal complaints with the Verbraucherzentrale and the Bundesagentur regarding the poor quality of your services.
29 April 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
danke für deine Stimme. 😊
Liebe Grüße 💙
Dein GLS Germany Kundenservice
No information about adress?
Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
28 April 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
We are pleased that you are satisfied with us. Thank you for your review.
Sending warm greetings! 💙
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