Glow Green Reviews 

Good local company that is responsive to customer needs. I had a new combi boiler installed with them in 2023, a Worcester Bosch. I used their 24 mth interest free finance option to enable me to afford it. I have a 12year warranty with them and I pay them monthly for an annual boiler service/Gas safety certificate. They have always responded professionally to any issues I’ve had and I would not hesitate to recommend them.

Good service

Engineer was very diligent. Finished rhe job with only 20 minute break.

Good service easy booking follow up help with app

Glow Green offered the best value for money versus the different suppliers I evaluated and the initial communication was very clear and proactive. This statement is based on assessing the same product from the major energy suppliers Octopus and OVO. They also respected my decisions to shop around and evaluate the different quotes I received.

The process around DNO approvals was poor, whilst I acknowledge this is outside of Glow Greens control but it is still part of the overall service. The communication was unclear - on the same phone call I didn’t get the same amnesty on whether the DNO was complete and approved or not. Customer service was variable - especially around the DNO and change to install dates when I called.

My biggest issue was the resulting delay to installation date by a month and loosing the solar generation and earning potential over August.

The rest of the commissioning and installation was positive. The scaffolding installers mostly respected my request to not damage plants in the garden.

They booked and sorted out service date, then e mailed me to let me know. One the day the engineer turned up after giving me a call to say he was on his way. Worked efficiently and left area clean and tidy. Office did a follow up call to see if I was satisfied and happy.

Doug was polite,arrived within 30 minutes of phone call checked boiler advice given for future boiler service.10 out of 10

Booking service was easy. Notified of date and engineer attended as agreed. Absolutely no issues.

Luke the engineer was excellent did a good job and explained lots of thinks we didn't know about
Well pleased also with the glow green tean especially Ann who was very pleasant and helpful would recommend this company highly

The sales process was okay. We was very thorough with out expectations regarding deliveries, time frames and quality of workmanship.

The scaffold team turned up a day early when when nobody was in the house due to lack of co-ordination from the office. However they returned on the correct and the agreed date.

We requested that the material is received by the install team, it was not practical that a 300kg delivery is taken and moved by their client. We would also be liable for damage and checking the delivery which is ridiculous situation, they offered to leave the delivery on the side of the road & the delivery driver would not assist with the logistics. We would also be liable to theft and living in a nice area but a busy road that was not an option. This situation went on for 2 weeks, this was agreed with the sales team and supposedly arranged prior to install. When speaking to the head office staff, a member of staff spoke to me me as I was the issue and not their continued failures. When I asked her if she felt it was speak to their client in such a manner she was equally as dismissive.

The PV & battery team, this was cancelled on a couple of occasions, with various excuses about reliability of the sub-contractors. Eventually we had an install team & delivery on the same day, but without the correct roof brackets. Luckily the install had other brackets they could utilise. I will say the contractor were very efficient and helpful and they were the only shining light during this experience.

The scaffold remained on our property for long after the install, only when I raised a complaint to the complaints department did we get some sort of traction.

As Glow Green do not actually survey the works, they couldn’t install all the proposed PV panels as they couldn’t fit in the available space. I took it upon myself to stop the install until we renegotiated the terms of the contract, that was resolved quickly with a £1000 discount.

This led to another issue, the spare panel. This was in my garden for 2 weeks, there was nonsense about it being in a pallet (which we didn’t have), it could only be lifted by 2 people despite me moving it we ease. There were multiple issues with such a basic task & in the end the panel they insisted on being protected & on a pallet, a rubbish removal chap picked it up (on his own) and threw in a waste removal van. I’m still trying to understand what all the nonsense was about.

We also have had 3 deliveries since the install was completed, they still sit in my hallway. I won’t open or throw them away as I do not want to give Glow Green an excuse to add charges.

The paperwork, it’s now been over 3 weeks since the install and no MCO paper which I believe is to be issued with 10 days of the install.

To wrap up the review, AVOID ! There are local and more reliable installers near where you live, give them a try.

Great efficient service.Just what was needed .Thank you

Great company been providing solar system quotation and installation. Clear steps and explanations throughout. Never knew it would be this easy and well explained to have a full solar panel + battery and system installed at my property

The engineer Mr. Patrick who serviced our boiler was very courteous and polite. He explained the whole process properly in detail.
Thank you.

The engineer was very smart, polite & on time, also he had serviced my boiler last year so it was nice to see a familiar face. He was in and out, job done within an hour. Would recommend him to friends and family.

Great service, Patrick was very polite and professional

It was good service every year, Boiler

Terrible experience with Glow Green and I would never recommend using them. If I could give 0 stars I would.

The installation was badly managed and the workmanship was, in my experience, incredibly poor. I was left with a gas leak from the boiler installation, which required an emergency gas engineer to attend and resulted in a RIDDOR being raised. There were also a number of other issues, including damage and poor workmanship both inside and outside the property.

What has been even more frustrating is what happened afterwards. I have now been dealing with this complaint for around 10 months. I have had to repeatedly chase Glow Green, explain the same issues to different people and accommodate remedial visits, yet there still hasn't been what I would consider a proper resolution.

Particularly concerning has been the lack of any meaningful apology or acknowledgement from Glow Green regarding the dangerous gas leak that occurred following the installation and resulted in SGN attending and a RIDDOR notification.

This was not a minor issue. A gas leak of this nature had the potential to cause a serious accident, injury or worse, yet I have received no clear apology or meaningful acknowledgement of the seriousness of what occurred or the concern and distress it caused.

There were water leaks, damage to carpets, flooring, walls and other parts of the property, as well as unfinished external work. Glow Green has accepted the gas leak element of my complaint, but has rejected responsibility for much of the other damage and has offered £200 compensation.

The whole experience has made me seriously question the level of quality control they have over their third-party installers. The standard of work seems to depend on which installer you happen to get, which is pretty worrying when you're having something as important as a boiler installed.

The communication throughout the complaint has also been extremely poor, with emails going unanswered and the complaint repeatedly being passed between different teams.

After everything I've experienced, I would not recommend Glow Green. The lack of quality control, poor workmanship and the way the complaint has been handled have been extremely disappointing. Big companies simply do not care about customer service.

Although there were some issues with the booking process, the customer service overall was great and resolved it fairly quickly.
The installation day went smoothly so special thanks to the engineer Joao and the electrician Michael!

Still waiting its been almost four months for solar installation since signing the agreement. DNO approval was delayed as glow green had messed up the application from their side. Been promised dates for installation three times and even the panels have not been delivered yet. This is before sales, i am truley concerned how after sales service can be any better. I wish i knew this before signing the agreement!! Very unhappy so far.

Ever since I have had glow green insurance on my boiler everything has gone really well.
They have always been very responsive and it has always been very straightforward booking my annual service.
The service itself a has all ways gone really well as well. The engineer has all ways given me a clear update on when he will be here for the service.
Then been on time very courteous guy on time and very pleasant.
The service involved no mess no noise etc and afterwards the engineer was very open to explaining the little problem I had and showing me a photo of what was happening.
All super clear and transparent explained by such a pleasant guy.
The follow up was equally as efficient easy to arrange quick same engineer I just opened the attick and left him.
Very quick no hassle noise or mess.
I am very happy with my glow green subscription they have done a perfect job on my boiler from day one.
Their customer service is super reactive and pleasant as well and one feels that they are really caring about the company
Gives me total peace of mind.