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ABC Glofox Reviews 395

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful and responsive customer service and staff, highlighting their willingness to go the extra mile. Many users find the app and overall user experience to be very friendly and easy to use, appreciating its functionality for scheduling and managing their businesses. The onboarding process is often described as smooth and well-supported, with continuous improvements to the app also being noted. However, some people were dissatisfied with the customer service, describing it as non-responsive or a "nightmare," and reporting issues with the app crashing, kicking people out, or changing event times on its own. A few customers also mentioned being sold inappropriate packages for their business size or experiencing difficulties with billing and incorrect charges.

What people talk about most

Customer service

People report positive experiences with customer service. Many reviewers highlight the responsiveness and... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers found the service helpful, enabling their... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use for booking and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Easy to use system. But, some features missing. Excellent onboarding (demo’s, help getting set up etc), but very pushy sales team to get you signed on. They weren’t transparent with pricing; only put... See more

Company replied

Rated 5 out of 5 stars

Well built app generally. It helps my business scheduling mainly and takes a load off organising the group lessons. Sometimes there are some glitches. It does take time to resolve but otherwise wor... See more

Company replied

Rated 5 out of 5 stars

Larry always understands so much more than anyone else. You can tell he puts so much effort into preparing and always goes the extra bit to make sure you understand. I could not think of a better pe... See more

Company replied

Rated 5 out of 5 stars

Glowfox gives me a feature rich platform at an affordable price. Very user friendly. Branded app is a must and my clients love it and no more arguments about machines. Highly recommended.

Company replied


Company details

  1. Fitness and Nutrition Service
  2. CRM Provider
  3. e-Commerce Solution Provider
  4. Software Company
  5. Software Vendor

About ABC Glofox

Written by the company

ABC Glofox is Easy to Use Software That is empowering Fitness Studios and Gyms to Thrive

ABC Glofox, an ABC Fitness platform, is an all-in-one member management solution designed to fuel the growth of fitness studios and gyms, from ambitious startups to expansive international franchises.

Streamline your operations, elevate the member experience, and achieve your business goals with ABC Glofox.

With ABC Glofox, you gain access to:

         
  • Simplified operations: Intuitive technology to automate tasks, manage bookings and memberships, process payments, and gain actionable insights.
  •        
  • Powerful marketing & sales: Attract and retain members with targeted campaigns, seamless online sign-ups, and integrated payment processing.
  •        
  • Branded and Personalized member experiences: Foster a thriving community with branded mobile apps, personalized workouts, and effortless class bookings.
  •    

With ABC Glofox, you can focus on what you do best - delivering exceptional fitness experiences - while we handle the rest.

Don't just manage your fitness business - transform it with ABC Glofox.

Contact info

Promotion box for ABC Glofox

Build your fitness community

ABC Glofox elevates your brand to achieve your business goals.

3.6

Average

TrustScore 3.5 out of 5

395 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Onboarding was fast and seamless

Onboarding was fast and seamless. Abbie was able to get us set up quickly and we started registering students/selling memberships/accepting payments within a week of purchasing the basic plan.

The platform has been working well for us and meeting our needs.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Every representative from Glofox that…

Every representative from Glofox that I've interacted with is very organized, patient, knowledgable and personable. The materials for onboarding and instructions are very clear and concise. Glad I found this student management system, it was highly recommended to me and I look forward to seeing what more it can do.

22 October 2023
Unprompted review
Rated 5 out of 5 stars

Theresa was amazing!

Theresa was amazing!! She gave us all the information we needed to ensure all of our needs would be met for our business. She was able to answer all of our questions and it was a very pleasant and comfortable meeting.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Theresa is Awesome 💯💯💯

Theresa did an Awesome Job explaining how GloFox works. I did have quite a few financial barriers to get over . She helped me find an affordable solution to get started with GloFox which I really needed . I even had to ignore her a bit 🤣 But she kept sending me different and more affordable solutions until I just had no excuse but to get started with GloFox ✔️

She is Awesome 💯😃

29 September 2023
Unprompted review
Rated 5 out of 5 stars

deb is the best!

deb was always on hand with help and had work arounds so that we could launch our business successfully. such a pleasure to work with too, always so happy and positive !

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Wish I found them years ago!

Theresa was wonderful! She listened and supported me through the process of figuring out what was best for my new business. It was an extremely easy conversation filled with laughs and solutions. I would highly recommend her and the company. I am looking forward to seeing what we can do together, thank you.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Our Sales rep Theresa

Our Sales rep Theresa Campbell was extremely helpful and responsive during the process. We look forward to the implementation.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, comfortable, organized.

Theresa was wonderful to work with. Knowledgeable, comfortable enough to say "I don't know, but let me find that out for you", and organized enough to actually follow up! The demo's went smoothly, and Theresa handled her software and the zoom platform easily.
My one complaint (with every company I tried) was setting up an initial call under the pretext of giving information and a demo, and then having that initial call just be exploratory, with the aim of setting up a second call to do a full demo. I'd always prefer to just do a demo on the first call.
Overall a great experience with GloFox and Theresa.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

great customer service

Rodrigo has been so wonderful and helpful to work with. He is patient and clear with communication and enjoys helping others get their business going with Gloxfox.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Glofox exceptional customer service

I have a small gym that I want to streamline so I can save time in order to focus on other businesses and the gym itself rather than the paperwork. I talked to Theresa for a demo on Glofox, and she was extremely knowledgeable about the fitness industry, business and how to assist me with my needs. She also informed me of many other things Glofox offers that will help me that I didn't know existed. I asked her many various questions, and she knew the software well enough to quickly answer exactly how I could apply their software to my gym. She understands every gym has different needs, and she personalized how the software could help me at my gym and it was a no brainer. I learned a lot from her, and look forward to starting with Glofox. Theresa also offered to help me later on if I had questions, although that isn't her job.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Seamless Onboarding Experience with Rodrigo

I am expressing my utmost satisfaction with onboarding onto the Glofox software platform. Rodrigo, our dedicated onboarding manager, made the entire experience truly outstanding.

Rodrigo's expertise and personalized approach stood out. He guided us through each step, ensuring we understood all features and functionalities. His prompt communication and genuine care for our success were remarkable.

Rodrigo's insights went beyond technicalities, showing his commitment to our growth. Thanks to him, our transition was smooth, and we're excited about the platform's potential.

In short, Rodrigo's exceptional onboarding skills have left a lasting impression. We're grateful for his support and look forward to a fruitful partnership.

Best regards,
Dmitry
Legends Fencing Club, Singapore

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Theresa is the absolute "Best." She…

Theresa is the absolute "Best." She explained everything throughly from beginning to end. She made sure all my questions and concerns were covered. She's very knowledgeable and professional. I could tell she loves what she does. I highly recommend Theresa. You will not be disappointed!

17 July 2023
Unprompted review

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