Global India ExpressReviews 

392
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers had a great experience with this company. Customers consistently praise the delivery service, highlighting its efficiency, timely arrivals, and hassle-free nature. The staff is frequently commended for being helpful, supportive, and communicative throughout the entire process, from initial inquiry to delivery. Many people appreciate the excellent and personalized service, noting the care taken with parcels and the smooth coordination. However, some customers also noted significant issues with customer service, describing it as pathetic and unresponsive, with promises of callbacks that never materialized. A few other people also felt that packages were held or disposed of by customs, and some experienced damaged items due to poor packaging.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the fast, safe, and... See more

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their helpfulness... See more

Service

Reviewers highlight positive aspects of service, with many expressing extreme happiness and appreciation for... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some praising individuals like... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising staff members for their excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word trust . Gopal and his team was helpful and supportive all throughout pre , during and post delivery . If you want a hassle free experience Global India Express is your cargo partner . In th... See more

Rated 5 out of 5 stars

Nagarajan was my contact person from start to end, excellent communication. Reached out to me as soon as i put in a query , proactively scheduled pick up at short notice . Packing , tracking , transp... See more

Rated 5 out of 5 stars

This is my second time to send, shipment and service is very excellent and timely arrival. Special thanks to Sonika mam for her best co-ordination for arranging pick up n delivery on time I reco... See more

Rated 5 out of 5 stars

I tried many courier companies who said will deliver items to Iran but when it came to collection, they backed out. Mr. Roushan of Global India Express not only confirmed prompt delivery, directed me... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Global India Express, is a leading international courier and cargo service provider. We've the best deals for worldwide shipping with all branded International Leading network. Some of the features like 24X7 working pickup, doorstep pickup and delivery, hassle free transportation, personalised customer support makes Global India Express the unique express delivery service provider in India.


Contact info

4.2

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(392)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service

Has great experience with global India express. Mr. Nagarajan helped me with all info and shipped my medicines on right time. Thanks so much.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

I recently availed the services of…


I recently availed the services of Global India Express for the 2nd time to send a parcel from Bangalore to my daughter in Brisbane, and I couldn't be more pleased with the experience. The entire process, from packing to pickup, was handled seamlessly by their dedicated team. I want to specifically commend the Manager, Mr. Nagarajan, for his exceptional service.

Mr. Nagarajan went above and beyond at every step of the way. He was always available to address my queries and provide updates, ensuring I felt informed and confident about the shipment. His professionalism and willingness to assist were truly remarkable. Not only did he coordinate the logistics efficiently, but he also took the time to keep me updated throughout the transit, which greatly eased my concerns.

When the parcel arrived at my daughter's residence, it was delivered on time and with the utmost care. Mr. Nagarajan even followed up with me after the delivery to confirm everything was satisfactory.

Thanks to him and the reliable team at Global India Express, I was able to send a care package with peace of mind. I highly recommend their services for anyone looking to ship internationally. Thank you, Mr. Nagarajan, for your outstanding dedication and support.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Very bad and pathetic services

Very bad and pathetic services. Items stolen from the cation. They collect cartons from your residence promising that it won't be opened again and after taking it to their warehouse they open the cartons and remove expensive items from it. No response when you enquire with them as if they don't care. Very bad attitude. Never use their service. They don't answer calls or revert to your WhatsApp messages.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Fraudsters

Fraudsters; misplaced our package worth 30K and now have stopped responding to our calls emails and messages

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Lost one of our valuable items when we used this company’s service

We had sent a box of cloths from Bangalore to Melbourne. Australia in the second half of Feb 2025. A Global India Express employee has packed our clothes in a card board box and then had sealed the box with a wide tape.

When the box reached the destination, we found that one brand new jacket (priced at about 5000 INR) is missing.

When complained to the company in the first week of March, there was no concrete help on the issue; only the lip service. Their response to our email reminders was always like “Dear Customer, We are still working with counterparts. Please wait.”. They simply passed days without any resolution.

Inadvertently they let us know that the dimensions of the box had changed at destination. Which means the complete box was opened and the cloths were transferred into another box.

We asked for the weight of the box when it was delivered. There was no response to this query. A truly professional company would have shared the sticker on the box at the time of delivery.

They claim they’re ISO 9001 compliant. But when we checked, we didn’t find them listed at the iafcertsearch, a website which lists all the ISO 9001 compliant companies.

We therefore think this is not a company which you should trust with. Don’t send your stuff with them anywhere. You will likely lose at least some of it.

3 March 2025
Unprompted review
Rated 1 out of 5 stars

AVOID! AVOID! AVOID!

Fraudsters the lot of them. No ethics and no clarity on shipment status. Promised delivery from Bangalore to New Zealand in 10 days, has been over 15 days today and still no news of the package. If you want peace of mind, please avoid these buggers. They don't even have the basic courtesy to respond to their customers and their customer support is clueless. All the below reviews are fake. Roushan Sinha does not respond to calls. Nagarajan does not even know how to speak to customers. The worst and most Pathetic service!!!

4 February 2025
Rated 5 out of 5 stars

Thank you Global India Express and Nagarajan

I received my package not only ahead of schedule but also exceptionally well packed. Nagarajan was incredibly helpful throughout the process. Even though I had the tracking link and website, he went above and beyond by consistently messaging and keeping me updated until the package arrived. I won't be seeking any other service in the future. Thank you so much for your service, Nagarajan.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Global india express: Excellent Services

Excellent services. Very cooperative, very responsive and on spot service. I sent my Courier in FedEx International Priority and it was delivered in less than 48 hours.

It was a great pleasure to do business with Mr. Anjay Jha (95997 80555) of Global india Express.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent services

I booked medicines for USA . It was timely picked . Sonika is really helpful. She answered all the questions regarding charges, package etc.and was continuously in touch till the package was picked

19 November 2024
Unprompted review

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