Glenton Holidays Reviews 

277
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and helpful staff, including drivers and hosts, who significantly enhance their trips. Many highlight the excellent service, comfortable coaches, and high-quality hotels with good food and entertainment, making holidays outstanding. Reviewers appreciate the well-organized excursions, interesting locations, and convenient home pickups, ensuring smooth travel arrangements. However, some customers noted issues with the door-to-door taxi service, experiencing late pickups or poor allocation. A few also mentioned concerns regarding specific drivers' conduct, including excessive talking or inappropriate behavior, or other incidents. Additionally, some reviewers were dissatisfied with hotel food quality, reporting cold or inedible dishes, and long queues at reception.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising the drivers for being excellent, helpful,... See more

Service

Customers consistently note positive experiences with service, particularly praising the helpfulness of... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their trips as lovely, fantastic, and... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the beautiful surroundings and... See more

Quality

People report positive experiences with quality, particularly regarding hotels, food, and coaches. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff great! Host Celia, driver, Darren, courier, Roberta on Cotswolds excursion & all hotel staff. All very friendly, knowledgeable and well organised. Interesting days out to Oxford, Stratford... See more

Company replied

Rated 5 out of 5 stars

An early start from Edinburgh but travelling to Italy was great. Slight delays through passport control in Venice. The Hotel Belvedere was such a lovely traditional hotel and walking to the lovely tow... See more

Company replied

Rated 5 out of 5 stars

Simon was very helpful ,lots of information about the excursions . The hotel was lovely great food choices especially for me as i have a few allergies . Room was clean, iron and ironing board... See more

Company replied

Rated 5 out of 5 stars

Travelling with Glenton Holidays was smooth from the moment have was picked up at Glasgow till I arrived back home! Hotel was lovely and clean, the staff couldn't do enough to make the stay fantasti... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Glenton Holidays offers a variety of coach holidays, holidays by air, self drive breaks and river cruises departing from Scotland.

GLENTON HOLIDAYS

Written by the company

GLENTON is Scotland’s only ABTA bonded coach holiday specialist. When you book your getaway with us, you can rest assured that not only are you in excellent hands, but that both your money and your holiday are safe.
There really is no substitute for experience and GLENTON’S 17 years’ expertise in travel means we know what is important to our customers. Tempting resorts, enthralling excursions, well-appointed hotels and comfortable travel are high on your list – and on ours too! Our coach holidays take you to great, British seaside resorts, splendid cities with history at every turn and tranquil countryside retreats. We include interesting and exciting excursions along with free time so you can really make the most of every moment of your longed for holiday.
Select WITH Door to Door* SERVICE
GLENTON Select raises the bar on coach holidays. Your journey begins from your own front door, where your transfer vehicle will collect you and chauffeur you to join a luxury Select coach. Sink into your comfortable reclining seat with its extra leg-room and take in the views through the panoramic windows. Perhaps follow the route via the coach’s satellite navigation screen as you glide to your hotel from our Select collection. Hotels hand picked for their high standards and exceptional service and many are four star properties.
A SOLO TRAVELLER’S BEST FRIEND
GOOD COMPANIONS hosted holidays are designed exclusively for mature solo travellers and have no single room supplements. Sidestep the stress of travelling alone and just relax in the company of your host and like-minded people as you explore new places together and make new friends along the way. With GOOD COMPANIONS, you won’t be on your own for long.
TOP NOTCH ALL INCLUSIVE RIVER CRUISING
We are thrilled to continue our partnership with one of Europe’s finest river cruise companies, CroisiEurope. Their ships, and the standards of food and service, are second-to-none and they have been providing the perfect cruising experience for over fifty years. CroisiEurope has a superb reputation for French cuisine, and selected complimentary drinks are part of the package*.
JET AWAY WITH GLENTON
GLENTON is bonded by ATOL, giving you extra financial security on all our AIR HOLIDAYS, so you can relax knowing your hard earned money is safe. We depart from local airports to fantastic destinations so you can soak up seaside sun or explore iconic sights. We also offer a Door to Door* service on many of our AIR HOLIDAYS.

Scotland's only ABTA bonded coach tour operator

ABTA bonded for your peace of mind

ABTA bonded for your peace of mind
GLENTON is Scotland’s only ABTA bonded coach holiday specialist. We are also bonded by ATOL providing extra financial security for all air holidays. If you book with an unbonded company you could well be risking your holiday and your hard earned money.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

277 reviews

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4.5

All reviews

(277)

99 reviews in the last 12 months

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Rated 4 out of 5 stars

VINTAGE YORKSHIRE

The tour itself was good. The only reason I didn't give 5 stars was because the driver got lost on the day trips. Most of the trips we were walking up hill. Not good for anyone with a disability which there was on our bus. The Last of the Summer Wine day trip could have been half a day. Full day was too long as there was nothing else to do once you had seen the film setting. The driver had never done this trip before and seemed to get lost each day. Must have been difficult for him. Driver was a really nice person and very approachable. Not easy trying to please everyone.

17 June 2024
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Reply from Glenton Holidays

Thank you for your feedback. We are delighted to hear that you enjoyed your holiday.

We appreciate your comments on the itinerary and have passed these to our operations/product teams.

Many thanks for taking the time to review your experience, we hope to see you on board again soon.

Kind regards
Glenton Customer Service Team

Rated 2 out of 5 stars

TOO MUCH HAS CHANGED FOR ME

1-NO WELCOME BAGS GIVEN ANYMORE BUT HOLIDAY COST IT UP

2- MY ORIGINAL COST FOR HOLIDAY WAS CANCELED TWICE . I WANTED WHITBY WOUND UP IN YORK
3- YOUR OPERATORS WERE RUDE EXCEPT FOR THE LAST ON,
4- HOLIDAY WAS CANCELED AND THEN THE NEXT DAY YOUR OPERATOR CALLED AND SAID MY PAYMENT WAS OVERDUE -RUDE-
5 - DINNER WAS AT 7 TOO LATE FOR ME I EAT AT 5
6-TAXIS BOOKED FOR OUR COMING HOME WERE NOT IN ASSIGNED AREA AS WE WERE TOLD. HAD TO WAIT ADDITIONAL 15 MINUTES FOR THAT AND HE DIDN'T KNOW WHERE HE WAS GOING.
7- THEREFORE I GAVE A 2 I WAS PUSHING ON THAT

17 June 2024
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Reply from Glenton Holidays

Thank you for your feedback. We are sorry that you are disappointed with your experience as this is not the service we aim to provide.

Our quality control team will investigate your comments and provide a full written response to you directly.

We appreciate all feedback and thank you for taking the time to let us know that on this occasion we did not meet your expectations.

Kind regards
Glenton Customer Service Team

Rated 3 out of 5 stars

Meals were poor quality not good at all.

Meals were poor quality not good at all.

10 June 2024
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Reply from Glenton Holidays

Thank you feedback. Your comments have been passed to our management team and the hotel.

This hotel does normally receive good feedback, so we are sorry this was not your experience.

Many thanks for taking the time to give us your opinion, we hope to see you on board again soon.

Kind regards
Glenton Customer Service Team

Rated 5 out of 5 stars

Dumfries House and Troon

First time going on one of your day trip with my friends, from start to finish we had a great time.

Our driver was really friendly, kept us well informed throughout the day. Great choice of music on the coach.

Tour ground Dumfries House was really interesting and lunch afterwards was beautiful. Soup, sandwiches and cakes. Then on to Troon for some free time.

We are already planning future trips.

25 June 2024
Unprompted review
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Reply from Glenton Holidays

Thank you for your review of your recent day trip.

We are delighted to hear you had a good day and have passed your comments back to the team.

We hope to see you again soon.

Many thanks
Glenton Customer Service Team

Rated 3 out of 5 stars

Newbies

First impressions as a newbee customer of Glenton Holidays, my party and I feel that the information provided on our upcoming trip to Torquay is vague to say the least. No named driver, no explanation on how the excursions work, not even able to provide us with an itinerary of the trip.
With having to contact the emergency number for door to door pick up ourselves it was excellent to have Mr Sullivan confirm that yes home pick up is confirmed for Sunday 30th June at 4am, however why did we have to do this ourselves, surely it could have been explained in the minimalistic paperwork.

Let's hope the actual holiday itself is better than first impressions!! Here's to next Sunday 😊

23 June 2024
Unprompted review
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Reply from Glenton Holidays

Thank you for taking the time to give us your feedback.

We are very sorry you have found the information provided regarding your booking vague. We aim to provide all the details necessary for our customers.

We can advise that the time for your home pickup is stated on your final travel documents and this is sent to the lead passenger around 7-10 days prior to departure. If you have not received this information, please call our team who are happy to help.

With regards to your coach driver, he will introduce himself when everyone has joined the coach and will provide you with the details concerning the included excursions including the times that the coach will depart each morning from the hotel.

If you have any issues while on tour or before departure, you are welcome to contact our team who are always happy to help. Outwith office hours, please use the emergency mobile number provided on your final travel documents.

We hope very much that you and your party have a wonderful time in the English Riviera.

Many Thanks
The Glenton Customer Service Team

Rated 3 out of 5 stars

I had a good holiday

I had a very good holiday. Glenton have a bad habit of not getting times correct a trip to Guernsey sounds great but to travel 4hrs there and 4hrs back to spend 2 to 3 hrs there is a bit much and to stop the evening meal ticket on the return journey was wrong as we did not get back to the hotel till about 9 at night exhausted with all the travel therefore you do not enjoy the meal provided for you as it is so late and you are exhausted and tired from all the travelling.

10 June 2024
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Reply from Glenton Holidays

Thank you for your feedback.

We are delighted to hear that you enjoyed your holiday to the South Coast.

Your comments regarding the trip to Guernsey have been passed to the product and operations team.

We review all comments on a weekly basis with our management team and your feedback is very welcome to help us improve for future tours.

We hope to see you again soon.

Many Thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Great service, delicious food, beautiful scenery and even some sunshine

I recently enjoyed a day trip with Glenton Holidays in association with Tourism Ireland. As always, our coach took us through some of Scotland's most stunning scenery on the way to Callander, where to stopped for a short break and a walk around the lovely little town, which will always be to me and other older members of the group the home of the 1960s' TV show, Dr Findlay's Casebook, where it was known as Tannochbrae. We then set off for Aberfoyle and the delightful Rob Roy Hotel, where we enjoyed a really delicious lunch, followed by some Irish entertainment and a raffle, the prize of which was a trip to Ireland, which I didn't win. There were many members of the Glenton staff in attendance at the Rob Roy, to ensure we were all enjoying ourselves, including the mascot dog who welcomed us when we arrived. After rather a dreich morning, the sun came out shortly after lunch, which meant that most of us headed outside to sit in the sunshine, a rarity in Scotland ... a thoroughly enjoyable day out.





29 May 2024
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Reply from Glenton Holidays

Thank you for taking the time to give us your feedback.

We are delighted that you enjoyed the day out and that the sun even made an appearance!

We hope to see you again soon.

Many Thanks
Glenton Customer Service Team

Rated 4 out of 5 stars

Pleasant day out but you should have…

Pleasant day out but you should have told us that there was no free parking at the Edinburgh pick-point. Public transport available for Edinburgh residents, but it would have been very difficult for me to get to the pick-up point without a car.

29 May 2024
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Reply from Glenton Holidays

Thank you for your feedback. We are glad you enjoyed your day out.

We have passed your comments about the parking to our operations and reservations team, so that we have the most up to date information available.

We appreciate you taking the time to give us your review and hope to see you again soon.

Many Thanks
Glenton Holidays Customer Service Team

Rated 5 out of 5 stars

Delightful Day trip

Well planned trip with excellent driver who seemed to have met many returning customers.
We had a lovely trip to Callender with lunch later at Rob Roy hotel Aberfoyle. We had prebooked from menu and table service was seamless from restaurant staff.
This was followed by an afternoon of Irish folk songs that went down well with everyone before our return home.

29 May 2024
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Reply from Glenton Holidays

Thank you for your feedback. We are delighted that you enjoyed your day out and hope to see you again soon!

Many Thanks
Glenton Customer Service Team

Rated 3 out of 5 stars

Was under the impression that reps

Was under the impression that reps
from Irish Tourist Board was going to be there to tell us about the various resorts etc. Meal was lovely and nice entertainment but not much about Ireland

29 May 2024
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Reply from Glenton Holidays

Thank you for taking the time to give us your feedback. We are glad you enjoyed the day out.

The Tourism Ireland reps were on hand during the event to speak to any of our customers who had questions on Ireland, if you didn't get a chance to speak to them, please accept our apologies.

We are alway happy to talk through any queries or recommendations about any of our holiday destinations, so please feel free to get in touch with our team by telephone or email.

Thanks again for your feedback, we hope to see you again soon.

Glenton Customer Service Team.

Rated 5 out of 5 stars

Day Trip to Trossachs and Taste of Irish Hospitality

I always enjoy my day trips with Glentons. There are a great variety to choose from and are well organised and not too expensive. This trip gave an insight in to holidays in Ireland plus a lovely meal and entertainment in the Trossachs. The Glentons team exceeded expectations!

30 May 2024
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Reply from Glenton Holidays

Thank you for your lovely feedback, great to hear that you enjoyed your day out with Glenton.

We look forward to seeing you again soon!

Many thanks
Glenton Customer Service Team

Rated 1 out of 5 stars

£5 levy per front seat

The coach was comfortable. The driver was very helpful. The venue good.,,however all spoiled by the £5 levy per seat for front disabled seat. When I questioned this the manager got back to me immediately the very next day. However her explanation not acceptable “ no disabled seats on their coaches (albeit a blue sticker with a walking stick on the adjacent window.) the levy was as in airlines for extra leg room “ I said but surely clients with blue badges could quote their card number and would be exempt whilst clients paying for extra leg room would be by choice disabled clients do not have that choice.Also it is difficult to negotiate the narrow aisles of coaches to rear seats for them. She agreed and said “ she would put it in the company suggestion box at the end of the year “She also informed me very kindly that “not all the coach tours were suitable for disabled clients as printed in their brochure “ okay but disabled clients maybe not able bodied but they can decide to choose which tours they can manage and adapt to . so I had to pay the £10 levy .

4 June 2024
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Reply from Glenton Holidays

Thank you for taking the time to review your Glenton day trip.

We are delighted that you found the coach comfortable, your driver helpful and were pleased with the venue. However, we are sorry you are unhappy about paying the £5 per person supplement for the front seats. This supplement is simply because front row seats are a bonus as they give passengers an enhanced view during their travel. Any passenger can choose to book these seats and they are not advertised as disabled seats. Nonetheless, we are very sorry that paying this extra charge spoiled your day.

Thank you again for taking the time to let us know your opinion.

The Glenton Customer Service Team.

Rated 5 out of 5 stars

A great day out

A great day out. Bus left on time and was clean and tidy. Very pleasant and helpful driver. Meal at hotel was lovely

29 May 2024
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Reply from Glenton Holidays

Thank you for your lovely feedback, great to hear that you enjoyed your day out with Glenton.

We look forward to welcoming you back again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

What a bargain

It was a wonderful day out. Great food and entertainment. All in all absolutely excellent. Looking forward to the next one.

30 May 2024
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Reply from Glenton Holidays

Thank you for your lovely feedback, great to hear that you enjoyed your day out with Glenton.

We look forward to welcoming you back again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

a wonderful day out

we had a wonderful day, after a wee hiccup, we had a stop In Callandar, then on to a very enjoyable lunch at The Rob Roy Hotel, staff were amazing. all in all a great day out and excellent value for money. I would do this tour again, well done everybody although I did expect the Irish tourism people to do more, tell us about their beautiful country n why we should visit

29 May 2024
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Reply from Glenton Holidays

Thank you for your feedback, great to hear that you enjoyed your day out with Glenton despite a wee hiccup.

We look forward to welcoming you back again soon!

Many thanks
Glenton Customer Service Team

Rated 1 out of 5 stars

A total waste of time

My husband and I went on the trip to learn more about Ireland as we were hoping to go on holiday to Ireland .
Unfortunately we did not learn anything , we were most disappointed.as were most people,we were picked up in Dunfermline at 8am and were dropped off at 6.45pm
Yes we had an hour in Calendar and a three course meal,but the singer was terrible ,In all it was a long wasted day

29 May 2024
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Reply from Glenton Holidays

Many thanks for taking the time to give your feedback.

We are sorry that you felt you had a wasted day and that the singer was not to your taste.

The Tourism Ireland reps were on hand at the event to answer any questions you may have about Ireland, and if you did not get a chance to speak to them we apologise.

If you have any questions on travelling to Ireland or any of our other destinations, please get in touch with our team who will be delighted to assist you.

Thanks again for your feedback.

The Glenton Customer Service Team

Rated 3 out of 5 stars

The only downside was the length of…

The only downside was the length of time between the end of the meal and departure.

30 May 2024
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Reply from Glenton Holidays

Thank you for your feedback, we are sorry that you feel there was a delay on departure. Our coaches were timed to depart just after the entertainment finished at the hotel. In any case we hope this did not affect your enjoyment of the day.

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

PERFECTION

The fact I have no adverse comments to make means everything must have been 100%

30 May 2024
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Reply from Glenton Holidays

Thank you for your lovely feedback, great to hear that you enjoyed your day out with Glenton.

We look forward to welcoming you back again soon!

Many thanks
Glenton Customer Service Team

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