Palmer Holidays Reviews 282

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, making their interactions pleasant. Many people also highlight the quality of the holidays, describing them as enjoyable, well-organized, and offering excellent experiences. The food is often noted as excellent, varied, and tasty, and the hotels are generally found to be clean, comfortable, and well-located. However, some customers also noted issues with the service, including slow drink service and inconvenient dining times. A few people were dissatisfied with the quality of some meals, describing them as poor or inedible, and some found the hotel accommodations to be below expectations, with small rooms or maintenance issues. There were also occasional concerns about coach comfort, with some mentioning limited legroom or issues with air conditioning, and a few felt that the itineraries could be improved with better time allocation at certain attractions.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

People report ambiguous experiences with service. Many consumers praise aspects like comfortable coach... See more

Location

Clients share ambiguous opinions on location. While some reviewers praise well-located hotels, such as the... See more

Holidays

Customers had positive experiences with holidays, often praising the well-organized trips, comfortable... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praised the excellent food,... See more

Based on these reviews

Rated 4 out of 5 stars

The Warner Hotel was good; although my bedroom was very small and narrow with single bed! It was ground floor as requested with patio windows opening on to small outside area. Evening entertainment... See more

Company replied

Rated 4 out of 5 stars

Coach travel was excellent, hotel ok could do with a refresh, lounge furniture shabby , dining room ok, food excellent, staff very attentive. All good, our room didn’t have a view, it had a domed roof... See more

Company replied

Rated 4 out of 5 stars

Had a lovely holiday at Bodelwyddan castle. Beautiful setting.The place was amazing. Excellent food .huge theatre. Disappointed that Palmers still had The National Portrait gallery as being on s... See more

Company replied

Rated 5 out of 5 stars

Just back from the 3 star Riviera Hotel , Bournemouth. Nice clean hotel, food excellent, staff very professional and helpful. Good trips out.Fellow travellers great, and Grant our driver lovely an... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company

About Palmer Holidays

Written by the company

Palmer Holidays

We are Palmer Holidays, offering luxury door-to-door Coach Holidays, exclusively from the North of England for more than 40 years. 

Our luxury coach holidays span the length and breadth of Great Britain, and we also have an exciting range of European River Cruises too. 

View our Coach Holidays 2025

Why Palmer Holidays?

✅ Your holiday begins with our door-to-door service on every holiday.

✅ Comfort all the way with modern executive touring coaches, with reclining seats, generous legroom, air conditioning and on-board WC.

✅ Exceptional Customer Service from our friendly and efficient holiday advisors who are on hand from the moment you book, to returning home, and will ensure you have the very best service throughout. 

✅ Quality hotels which are handpicked and carefully chosen for their hospitality, facilities and location. All our hotels are of a three of four star standard and perfect for enhancing your holiday experience with us. 

✅ Itineraries designed with you in mind. On all our sightseeing excursions we including admissions and entrances, so there are no hidden costs. 

View our Coach Holidays 2025

Dedicated Solo Traveller Holidays

No one is a stranger on our popular 'Good Companions' holidays, designed specifically for solo travellers. 

Whether you are a seasoned solo traveller or thinking of taking your first holiday on your own, our Good Companions hosted tours are just for you!

Relax with like-minded people, explore new places and have fun with new-found friends. You can be assured of a warm welcome from your friendly Good Companions host, who will ensure you are not alone for long. 

Have a look at our Good Companions coach tours throughout the UK and treat yourself to something special.

View our Good Companions Coach Holidays 2025

 

 

Bespoke Group Holidays

Travel as a group and enjoy great savings!

If you are involved in the planning of a group holiday, whether it’s for a group of friends or on behalf of a club, we can help you with transport, excursions, entrances and guide services, wherever you wish to travel! We help to plan tailor made holidays for many different groups every year, so if you have a group of 10 people or more, then we can certainly help organise the perfect holiday - there is no better way to travel on a group holiday than with us.

View our Group Holidays

 

Jersey by Air

Departing from Leeds Bradford or Newcastle Airports.

Basking in the warm blue waters of the Gulf Stream just 15 miles from the French coast, Jersey is just a short flight away and one of the sunniest spots on the British Isles. Travel to Jersey by air with Palmer Holidays, and you will be picked up from home and taken to your local airport. Upon arrival into St Helier, transport will be waiting for you to take you to your chosen hotel. After a week of enjoying the island your return home travel awaits. Take a look at our Jersey by Air programme today;

View our Jersey by Air Holidays

Palmer Holidays

Written by the company

Luxury Door-to-door Coach Travel
Exclusively from the North of England

You're in Safe Hands

Palmer Holidays are ABTA bonded for total peace of mind

Palmer Holidays are ABTA bonded for total peace of mind
The Palmer family have been in travel for over 40 years and this experience shines through within every aspect of your holiday. As members of ABTA and licences by the CAA, your holiday money is totally safe and secure.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

282 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Palmers would be my first choice

Door pick up, comfortable coach, the driver Grant was brilliant, friendly, really cared that we had a good time, checked we were ok with everything throughout the holiday, considerate to all abilities, went out of his way to ensure we saw the best places in fact he made the holiday more enjoyable. Hotels were ok apart from the last one the Angus Hotel Brairgowrie, all travellers were disappointed with this hotel and if it hadn’t been for this hotel I would have given 5 stars. Hope Palmers listen to our feed back and don’t use that hotel again. Would definitely book other tours with Palmers having travelled with other company’s including a large leading tour company the recent Palmers tours I have done recently were far better and would be my first choice on the basis of the drivers who were friendly and professional, comfort of the coach, value for money and itenerary.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Dorset Coast and Country

Just back from the 3 star Riviera Hotel , Bournemouth. Nice clean hotel, food excellent, staff very professional and helpful.
Good trips out.Fellow travellers great, and Grant our driver
lovely and informative as usual .
Good weather a bonus .Excellent value .

16 March 2026
Unprompted review
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Reply from Palmer Holidays

Thank you for your review, so pleased to hear you enjoyed this holiday and Grant looked after you well. Thanks again and hope to see you again very soon!

Rated 5 out of 5 stars

The New Forest and Isle of White

The coach journey during the whole trip was very comfortable and timing for rest breaks was well planned. The hotel was first class and we were very well catered for by all the staff.
However the tour of the New Forest and the trip to the Isle of White could have been more enhanced by the driver have more Knowledge of the itinerary so that more information could have been given on places of interest.

13 October 2025
Rated 5 out of 5 stars

The hotel albeit old afforded first…

The hotel albeit old afforded first class food and accommodation. The trips out were well worth the visit but a longer time in Belfast wouldn't go amiss. The tour of the city was informative but if shorter free time to explore the city would be better.o

6 October 2025
Rated 5 out of 5 stars

Excellent experience

Room comfortable and immaculate. Excellent food and entertainment. Friendly staff. Plenty of options for activities and lovely surroundings for walking.

6 October 2025
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Reply from Palmer Holidays

Hello Mrs Brenda Stevens,

Thank you so much for your feedback.
We’re delighted to hear that you had an excellent experience.

We hope to welcome you on another Palmers Holiday soon!

Rated 5 out of 5 stars

Booked once again with Palmers

Booked once again with Palmers, very well organised..door to door so no worries re baggage etc. coach was great so no driving, hotel was lovely, a little dated but very clean and well looked after. Food was excellent, lots of options..great trips to see a little of attractions..Portmerion was amazing..well done Palmers

22 September 2025
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Reply from Palmer Holidays

Hello Denise,

Thank you so much for your wonderful feedback.
We’re delighted to hear that you found your holiday well organised and enjoyed the excellent food.

We hope to welcome you on another Palmers holiday soon!

Rated 5 out of 5 stars

Good times

Our recent trip to Cornwall could not be faulted. From start to finish everything rang smoothly and was most enjoyable. Looking forward to our next holiday with Palmers.

28 September 2025
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Reply from Palmer Holidays

Hello Robert,

Thank you so much for your feedback.
We're delighted to hear that you thought your holiday was enjoyable.

We hope to see you on another holiday soon!

Rated 3 out of 5 stars

Probably the worst of all holidays we've had with Palmers

Coach driver works for another company called Stanley Travel. Very quiet guy, hardly spoke a word except for essential information, not at all friendly like other drivers. Also we were made to eat the last of all coach parties at Alvaston Hall, (7.15pm) when restaurant staff were starting to clear away. Alvaston hire young people in cramped restaurant, maybe students? Had to wait 30 minutes for my drink to arrive on the first evening.

29 September 2025
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Reply from Palmer Holidays

Thank you for your review and we're sorry to hear of the issues you experienced at Alvaston Hall, we have passed on your feedback to Warner Hotels. Arran is one of our newest drivers, and is still gaining confidence, yes he is employed by Stanley Travel to work on our tours. I hope apart from the issues you have raised you enjoyed the holiday. Thanks again for your review, hope to see you again!

Rated 4 out of 5 stars

Loved the hotel

Loved the hotel, with great staff, loved the locations we visited. It was the best time of year as St Ives was busy but not over crowded. We both thought that Helagon and pancarrow house needed more time and may be better for morning visits. Our driver Grant was brilliant.

28 September 2025
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Reply from Palmer Holidays

Many thanks for your review, the hotel is great isn't it and we're so pleased you had an enjoyable holiday with us. Thanks also for your itinerary suggestions we'll certainly look at doing that in future. Here's to 2026, we hope to see you then!

Rated 4 out of 5 stars

Holiday overall was great

The Cream of Cornwall
The holiday overall was great. Hotel Fistral beach and spa was very good. Fantastic views of the beach and sea. Hotel room was good, staff were really helpful and good selection at meals time. Grant our driver was very helpful and an excellent driver. With regards to the iternary- a suggestion would be more time in The
Lost Gardens of Heligan and less time in Truro. Maybe change the gardens to the morning. The same goes for Pencarrow Mansion. We had no time to see the gardens. But saying that the holiday was very good. Cornwall is a lovely place and we couldn't have asked for better weather. Sunny everyday, which for September/October was excellent.

28 September 2025
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Reply from Palmer Holidays

Many thanks for your review, we're so pleased you had an enjoyable holiday with us. Thanks also for your itinerary suggestions we'll certainly take a look at doing that in future. Here's to 2026, we hope to see you then!

Rated 5 out of 5 stars

Very good experience

No issues, comfortable coach, competent driver, good hotel, good entertainment, good food and the hotel paid attention to our accommodation request.

22 September 2025
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Reply from Palmer Holidays

Hello,

Thank you so much for your review. We’re pleased to hear you had a very good experience.
We hope to welcome you on another holiday very soon!

Rated 4 out of 5 stars

Our coach driver was great Hotel…

Our coach driver was great Hotel lovely but the home pick up was too soon as at that time of day5am. traffic is light and we arrived at Washington services by 5.20 for a 5.45 pick up. The driver wanted to drop us at the coach area next to the fuel area. On return the taxi driver was surly and the taxi was too small for 4 passengers and luggage.

22 September 2025
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Reply from Palmer Holidays

Thank you for your review! We have passed on your feedback regarding the pick up time and taxis to our operations department. Thank you again for your review and we hope you enjoyed your holiday with us!

Rated 5 out of 5 stars

Door to door pickup

Door to door pickup, excellent driver (Grant)
comfortable coach, excellent trips out, nice hotel.

22 September 2025
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Reply from Palmer Holidays

Hello Dickson,

Thank you so much for your review. We’re pleased to hear you had an excellent holiday.
We hope to welcome you on another holiday very soon!

Rated 5 out of 5 stars

Excellent coach holiday

Excellent driver, comfortable hotel in a good position, good food and well-organised trips to local landmarks.

22 September 2025
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Reply from Palmer Holidays

Hello Hollings,

Thank you so much for your wonderful review We’re delighted to hear you had an excellent holiday.
We hope to welcome you on another holiday very soon!

Rated 5 out of 5 stars

A caring company who look after you. KO

We always find from start to finish the holiday to be well organised and the hotels to be good.The Sandbanks where we have just been was excellent all round food/ staff very good and lovely room with sea view.Our coach driver Grant was superb and very considerate.

15 September 2025
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Reply from Palmer Holidays

Hello Mr Richardson,

Thank you so much for taking the time to review your recent holiday with us. We’re delighted to hear that you enjoyed your holiday.

We hope to see you on another holiday soon!

Rated 5 out of 5 stars

Well organised from the start

Well organised from the start. We were picked up by taxi from home & transported to the local pick up point. We hardly handled our luggage at all for the whole trip. The coach driver was most helpful. The hotel was great, located with direct access to the beach. Friendly hotel staff. Would highly recommend.

15 September 2025
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Reply from Palmer Holidays

Hello JSmith,

Thank you so much for taking the time to review your recent holiday with us. We’re delighted to hear that you were pleased with your hotel.

We hope to see you on another holiday soon!

Rated 4 out of 5 stars

Coach & hotel were great.

Coach & hotel were great.
Food wasn’t always warm & we were waiting for a long time to get served.

15 September 2025
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Reply from Palmer Holidays

Many thanks for your review :) we hope you enjoyed your holiday and look forward to seeing you again!

Rated 5 out of 5 stars

Windsor and Hampton court

Well organised

12 September 2025
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Reply from Palmer Holidays

Hello Robert,

Thank you so much for taking the time to review your recent holiday with us. We’re delighted to hear that your holiday was well organised.

We hope to see you on another holiday soon!

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