Glenton Holidays Reviews 

277
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and helpful staff, including drivers and hosts, who significantly enhance their trips. Many highlight the excellent service, comfortable coaches, and high-quality hotels with good food and entertainment, making holidays outstanding. Reviewers appreciate the well-organized excursions, interesting locations, and convenient home pickups, ensuring smooth travel arrangements. However, some customers noted issues with the door-to-door taxi service, experiencing late pickups or poor allocation. A few also mentioned concerns regarding specific drivers' conduct, including excessive talking or inappropriate behavior, or other incidents. Additionally, some reviewers were dissatisfied with hotel food quality, reporting cold or inedible dishes, and long queues at reception.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising the drivers for being excellent, helpful,... See more

Service

Customers consistently note positive experiences with service, particularly praising the helpfulness of... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their trips as lovely, fantastic, and... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the beautiful surroundings and... See more

Quality

People report positive experiences with quality, particularly regarding hotels, food, and coaches. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff great! Host Celia, driver, Darren, courier, Roberta on Cotswolds excursion & all hotel staff. All very friendly, knowledgeable and well organised. Interesting days out to Oxford, Stratford... See more

Company replied

Rated 5 out of 5 stars

An early start from Edinburgh but travelling to Italy was great. Slight delays through passport control in Venice. The Hotel Belvedere was such a lovely traditional hotel and walking to the lovely tow... See more

Company replied

Rated 5 out of 5 stars

Simon was very helpful ,lots of information about the excursions . The hotel was lovely great food choices especially for me as i have a few allergies . Room was clean, iron and ironing board... See more

Company replied

Rated 5 out of 5 stars

Travelling with Glenton Holidays was smooth from the moment have was picked up at Glasgow till I arrived back home! Hotel was lovely and clean, the staff couldn't do enough to make the stay fantasti... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Glenton Holidays offers a variety of coach holidays, holidays by air, self drive breaks and river cruises departing from Scotland.

GLENTON HOLIDAYS

Written by the company

GLENTON is Scotland’s only ABTA bonded coach holiday specialist. When you book your getaway with us, you can rest assured that not only are you in excellent hands, but that both your money and your holiday are safe.
There really is no substitute for experience and GLENTON’S 17 years’ expertise in travel means we know what is important to our customers. Tempting resorts, enthralling excursions, well-appointed hotels and comfortable travel are high on your list – and on ours too! Our coach holidays take you to great, British seaside resorts, splendid cities with history at every turn and tranquil countryside retreats. We include interesting and exciting excursions along with free time so you can really make the most of every moment of your longed for holiday.
Select WITH Door to Door* SERVICE
GLENTON Select raises the bar on coach holidays. Your journey begins from your own front door, where your transfer vehicle will collect you and chauffeur you to join a luxury Select coach. Sink into your comfortable reclining seat with its extra leg-room and take in the views through the panoramic windows. Perhaps follow the route via the coach’s satellite navigation screen as you glide to your hotel from our Select collection. Hotels hand picked for their high standards and exceptional service and many are four star properties.
A SOLO TRAVELLER’S BEST FRIEND
GOOD COMPANIONS hosted holidays are designed exclusively for mature solo travellers and have no single room supplements. Sidestep the stress of travelling alone and just relax in the company of your host and like-minded people as you explore new places together and make new friends along the way. With GOOD COMPANIONS, you won’t be on your own for long.
TOP NOTCH ALL INCLUSIVE RIVER CRUISING
We are thrilled to continue our partnership with one of Europe’s finest river cruise companies, CroisiEurope. Their ships, and the standards of food and service, are second-to-none and they have been providing the perfect cruising experience for over fifty years. CroisiEurope has a superb reputation for French cuisine, and selected complimentary drinks are part of the package*.
JET AWAY WITH GLENTON
GLENTON is bonded by ATOL, giving you extra financial security on all our AIR HOLIDAYS, so you can relax knowing your hard earned money is safe. We depart from local airports to fantastic destinations so you can soak up seaside sun or explore iconic sights. We also offer a Door to Door* service on many of our AIR HOLIDAYS.

Scotland's only ABTA bonded coach tour operator

ABTA bonded for your peace of mind

ABTA bonded for your peace of mind
GLENTON is Scotland’s only ABTA bonded coach holiday specialist. We are also bonded by ATOL providing extra financial security for all air holidays. If you book with an unbonded company you could well be risking your holiday and your hard earned money.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

277 reviews

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4.5

All reviews

(277)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Island Hopping Experience

So many interesting places covered during trip.
Excellent tour guides provided, they knew the island’s history and places of interest to visit.

27 July 2025
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your review. It is great to hear that you enjoyed your holiday and that the local guides were excellent.

We hope to see you on board again soon.

Kind Regards
Glenton Holidays Customer Service Team

Rated 4 out of 5 stars

From the moment picked up everything…

From the moment picked up everything was smooth. While there all yours were good. People on the tour were friendly.

11 August 2025
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Reply from Glenton Holidays

Thank you for your feedback. We are delighted that you enjoyed your recent trip with us.

We hope to see you again soon.

Many thanks
Glenton Holidays Customer Service Team

Rated 5 out of 5 stars

Belfast Tour

Nice hotel and food. Good service. Comfy coach and tours were interesting and still had free time to look around the city. Lovely experience and would recommend Glenton.

10 August 2025
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Reply from Glenton Holidays

Thank you for your review.

Great to hear you enjoyed the tour and we hope to see you again soon.

Many thanks
Glenton Holidays Customer Service Team

Rated 4 out of 5 stars

Well put together trip to Jersey

Well put together trip to Jersey. Hotel is in need of refurbishment but staff were all very pleasant & accommodating & food was excellent. Hotel location was also very good with bus stops just outside.

8 August 2025
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Reply from Glenton Holidays

Thank you for your feedback.

It is great to hear that you enjoyed your holiday. Your comments about the hotel have been fed back to our management team.

We look forward to welcoming you back again soon.

Many Thanks
Glenton Holidays Customer Service Team

Rated 5 out of 5 stars

Bringing the Outer Hebrides to life

Very helpful and knowledgeable driver.
Two excellent local guides who described island life and its history.
Beautiful scenery and interesting and informative excursions.

24 August 2025
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Reply from Glenton Holidays

Thank you so much for your feedback. It is great to hear that you enjoyed your trip and the local guides did the Hebrides justice.

We hope to welcome you on board again soon.

Thank you
Glenton Customer Service Team

Rated 4 out of 5 stars

Great trip

Great trip, hotel very comfortable and lovely food.
The single room supplement was very steep but this may be out of Glenton`s control

10 August 2025
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Reply from Glenton Holidays

Thank you for your review. it is great to hear that you enjoyed your holiday.

You are correct that we don't have much control over the single room supplements as these are set by the hotel.

We do however have our Good Companions tours which come without single supplements - these may be of interest to you. You can give our team a call on 08000242424 to discuss the options

We do hope to see you on board again soon.

Many Thanks
Glenton Holidays Customer Service Team

Rated 5 out of 5 stars

Seamless organisation

Seamless organisation, great communication and information. Just gives confidence in travelling.

20 July 2025
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Reply from Glenton Holidays

Thank you for your review. It is lovely to see your comments and we have pased them back to the team.

We hope to be of service again soon.

Thank you
Glenton Customer Service Team

Rated 5 out of 5 stars

Comfortable coach

Comfort of coach. Picked up at home. Brilliant driver Lovely hotel good food and interesting visits

3 August 2025
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Reply from Glenton Holidays

Thank you for taking the time to leave your review. We really appreciate the feedback.

We hope to welcome you on board again soon.

Kind Regards
Glenton Customer Service Team

Rated 5 out of 5 stars

Outstanding

We had a wonderful holiday at Warners Heythrop Park with Glenton Select . We were picked up by taxi and taken to meet our coach which was very clean and comfortable . Our driver Martin was fantastic just the right amount of professionalism and humour.
Heythrop park was outstanding in every way. Food, service, entertainment were all fantastic. The coach trips were great and the free day at the hotel was appreciated to enjoy all the activities the hotel had to offer. Would definitely recommend and will be using again.

11 August 2025
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Reply from Glenton Holidays

Wonderful to hear that you enjoyed your trip with us to Heythrop Park. We have passed your feedback about Martin back to the management team.

We look forward to welcoming you on board again soon.

Thanks again,
Glenton Customer Service Team

Rated 5 out of 5 stars

Greatly enjoyed trip

Greatly enjoyed trip. Very comfortable coach as well as good food in the hotels

10 August 2025
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Reply from Glenton Holidays

Thank you for taking the time to review your holiday. Great to hear that you enjoyed the tour.

We look forward to welcoming you on board again soon.

Kind Regards
Glenton Customer Service Team

Rated 5 out of 5 stars

A very enjoyable breakReally enjoyed this holiday with…

Really enjoyed this holiday with Glentons. The coach and the driver were first class. The hotel was comfortable and well situated. The excursions were also good.

10 August 2025
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Reply from Glenton Holidays

Fantastic to hear that you enjoyed your holiday! Thank you for taking the time to leave us a review.

We look forward to welcoming you on board again soon.

Thank you
Glenton Customer Service Team

Rated 5 out of 5 stars

Heythrop Park was magnificent

Heythrop Park was magnificent. The rooms were spacious and the staff lovely. The food was delicious and a great variety. The taxi picking me up was on time and the coach was so comfortable. It was a Red Rose not the usual Glenton Select. A little disappointed we did not get the welcome bag as I was looking forward to getting a pen!!

11 August 2025
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Reply from Glenton Holidays

Thank you for your feedback. Great to hear that you had a good holiday.

Unfortunately we no longer do the doggy bags on the tours, but we have popped a couple of pens in the post to you ;)

We look forward to welcoming you on board again soon.

Thank you
Glenton Customer Service Team

Rated 4 out of 5 stars

Heythrop experience

Pickup arrangements were very good and bus was very comfortable, leg room etc, although the access to bus was very steep for elderly people. The journey time of 111/2 - 12 hrs was really tiring. Hotel was lovely, room and food were all high standard, and entertainment was excellent. Staff were friendly and efficient.

11 August 2025
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Reply from Glenton Holidays

Thank you for your feedback, it is great to hear that you enjoyed your holiday.

We hope to see you on board again soon.

Kind Regards
Glenton Customer Service Team

Rated 5 out of 5 stars

Trip to outer Hebrides with Glenton Tours

We normally book the select holidays . Always 4* hotels and get guided tours. The trip to the Outer Hebrides was first class. Would definitely recommend it. The driver Graham was first class which made a difference would give him 5 stars. It was also a good group of people on the bus. Everyone mixed and everyone got on with each other, which made a difference.

27 July 2025
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Reply from Glenton Holidays

Thank you for taking the time to write your review.

We are delighted that you enjoyed your holiday and will pass your feedback about the driver back to the management team. :)

We look forward to welcoming you on board again soon.

Thank you
Glenton Customer Service Team

Rated 1 out of 5 stars

Appalling customer service

Been a while since I used Glenton but their customer service has gone down the pan. Trip advertised on their website, three months from now. Spaces available on coach, according to seating plan. Phoned to book. It's fully booked. There are no spaces. There is a waiting list. False advertising. Disappointed.

26 August 2025
Unprompted review
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Reply from Glenton Holidays

Thank you for taking the time to give your feedback. Your comments have been passed to the management team. We are sorry that the tour you tried to book is already full.

Whether a tour is fully booked relies not only on seats available on the coach, but also on rooms being available at the hotel. It appears that on this occasion the hotel in question is full and is therefore unable to add additional rooms to our group allocation and we were unable to book you on the tour.

When this happens our normal procedure is to offer to add you to the waiting list. If another customer cancels or more rooms become available, you would then be given first refusal to book on to the tour.

If you would like to be put on to the waiting list or would like us to look at another tour for you, please do get in touch. We are always happy to help.

We look forward to hearing from you.

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

A wonderful holiday.

The evening entertainment, staff, food, trips, ship. Everything was good.
I would happily return.
People should know this is a great holiday. The transport to the ship and return was first class.

20 July 2025
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Reply from Glenton Holidays

Thank you for taking the time to review your experience, we are delighted that you enjoyed your cruise with us.

We look forward to welcoming you on board again soon.

Many thanks
Glenton Holidays Customer Service Team

Rated 4 out of 5 stars

Check the taxi service

Darrin was our driver and was very helpful and cheery the hotel was lovely , but we were supposed to get picked up at 8 30 by taxi and they forgot about us we were an hour late and had to go to Hamilton to meet the coach

14 July 2025
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Reply from Glenton Holidays

Thank you for your feedback. We are glad that you enjoyed your holiday and apologise for the delay on you taxi pick up.

Your comments have been passed to our operations team for review, we hope to improve this aspect of the holiday for future customers.

Thanks again for taking the time to leave your review. We hope to see you on board again soon.

Glenton Holidays Customer Services

Rated 4 out of 5 stars

Disappointing Taxi Pick up Service

It was a lovely break. What let us down was the door to door taxi service
Coming home we waited and hour for taxi to arrive. Not good after our long journey home. Not impressed by door to door taxi service as we are both pensioners and my husband has mobility issues.

11 July 2025
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Reply from Glenton Holidays

Thank you for your feedback. We are glad that you enjoyed your holiday.

We were sorry to hear that there was a delay in your taxi home and have passed this feedback to our operations team. We hope to improve this aspect of our holidays for future customers.

Thank you again.

Glenton Holidays Customer Service Team

Rated 4 out of 5 stars

Good variety of activities

Good variety of activities - history, seaside, steam train, river cruise. Lovely hotel although the food could have been better. Excellent driver.

7 July 2025
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your review. We are delighted to hear that you enjoyed your holiday with us.

Thank you for taking the time to give your feedback and we hope to see you again soon.

Kind Regards
Glenton Customer Service Team

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