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Glenigan | A Hubexo Product Reviews 

729
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often going the extra mile to provide support and training. Many appreciate the excellent customer service, highlighting responsive and approachable account managers who make the user experience seamless. Reviewers find the website easy to navigate, with comprehensive training sessions enabling effective platform utilization and confidence in achieving goals. However, some customers noted concerns about the service's effectiveness, finding the platform sometimes lacked up-to-date project information or did not lead to won work. A few also felt the company's contract terms were inflexible, leading to forced renewals and a focus on fine print.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

User experience

Users describe positive interactions with user experience, often highlighting the helpfulness and knowledge... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Service

Customers consistently note positive experiences with service, often highlighting responsive, proactive, and... See more

Website

Consumers generally find the website to be user-friendly and detailed, with many appreciating the helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Grieg hosted me for a beginners guide to Glenigan the day we signed up and got access to the platform. He walked me through three or four of the most useful things to search for and look at, and gave... See more

Company replied

Rated 5 out of 5 stars

Glenigans gives you the ability to target construction projects of a certain type, stage and area. Glenigans update the projects as it progresses. Accoutn Management is brilliant, they're only a pho... See more

Company replied

Rated 5 out of 5 stars

Dan at Glenigan has been exceptional to work with. He’s knowledgeable, proactive, and genuinely invested in helping us get the most out of the platform. His insights have made a real difference to how... See more

Company replied

Rated 5 out of 5 stars

Really good product, and the service they have provided is excellent. Tiffany has been available for training and ongoing support when required, and is always responsive. The data on here is a brillia... See more

Company replied


Company details

  1. Business Development Service

Written by the company

Established in 1973, Glenigan is the trusted provider of UK construction sales leads, market analysis, industry forecasting and company intelligence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(729)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Matt!!!

Cannot fault Matthew Lowe for his service! He always goes above and beyond to help us and explain how we can get the best out of the system for our business!

30 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Appreciate the feedback, Georgina. We know Matt is always happy to help your business get the best out of Glenigan.
Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Great support & project detail

The company is using a variety of paid & unpaid lead portals, however Glenigan has become my 'go to'. Although pricey it is worth it for the team support and level of detail in the projects. The fact that you get granular data about projects & company contacts is priceless- names, titles, mobile numbers, what they have worked on before etc etc. Tiffany is a great Account Manager and the team of researchers are present on a live chat withing 5 minutes to answer ad hoc queries. Glenigan also provides wider market intell & reports. Company profiles have also been very useful saving me a lot of online searching.

29 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you Katherine. We’re glad to here that you find our team support and data provided valuable. We are also happy to here that Tiffany has been so helpful to you team. If you need any further assistance, our team is standing by.
Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

First class support from Dawn Mitchell at Glenigan.

I have always found the team at Glenigan to be extremely helpful and supportive and most importantly our account manager Dawn Mitchell is excellent. Always willing to listen and look at ways to support our business.

29 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks, Oliver. It’s fantastic to hear that you’ve consistently found our team helpful and supportive, and that your account manager Dawn has been delivering first-class service. We're so pleased she’s been able to support your business with care and dedication.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Dealt with Matt for many years in…

Dealt with Matt for many years in different roles. He's always helpful when you have a question or query and I feel valued as a customer of the platform.

21 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for the kind words, Luke. It’s brilliant to hear you’ve had such a positive experience with Matt over the years. He’s a real asset to the team.

We’re so pleased you feel valued as a customer, and we’re always here if you need anything.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

I love this platform

I love this platform - excellent data and easy to use; an invaluable tool to drive our performance. Knowledgeable and experienced account manager, always on hand to help. Would not hesitate to recommend.

20 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the wonderful feedback, Louise. We're so glad you're loving the platform and finding the data and tools genuinely helpful for your performance.

It's great to hear your account manager has been such a strong support too. We really appreciate the recommendation.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

Fantastic customer support work from…

Fantastic customer support work from Matt, very knowledgeable and helpful to help us with our data request. Matt went above and beyond. Thank you

13 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the lovely review, Silvia. We're so pleased Matt was able to support you so well and go the extra mile with your data request. He’ll be really pleased to hear your kind words. We're always here whenever you need a hand.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

Glenigan Review - C&G

We have had a good experience using Glenigans over the last few years, especially because of our Account Manager, Tiffany Christer. Tiff has been amazing and we have built up a good working relationship, with her understanding of our Business, always offering smart tools to use and her continued support. Thank you.

Craig Goode - Christie & Grey

15 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the kind words, Craig. It's fantastic to hear you've had such a positive experience with Glenigan, and especially with the support from Tiffany.

She’ll be so pleased to know her understanding and dedication have made a real difference. We really value the relationship we've built with you and the team at Christie & Grey.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

Great product, with all the details & ways to filter we need

Natalie was excellent at running us through all the functionality, and she was very specific in her run-through to our needs as a business to make the most of the software. It has made navigating Glenigan a lot easier and signposted the important features for us.

9 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much for your feedback. We're delighted to hear you're getting real value from the platform and that the filtering tools are hitting the mark. Natalie will be thrilled to know her tailored support made a difference and helped you get the most out of Glenigan.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

The refresher session was very…

The refresher session was very informative and the revised parameters will allow me to get even more out of the Glenigan portal. Thank you Natalie!

9 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for the great review, Lance. We’re so glad the refresher session was helpful and that the updated parameters are making a difference. Natalie will be really pleased to know her support helped you get even more from the portal.

Kind regards,
The Glenigan Team

Rated 5 out of 5 stars

I use Glenigan regularly for my work

I use Glenigan regularly for my work, and it has been a great help to us!
Today, I had a training session with Natalie, who explained the platform in more detail, and now I feel much more confident using its features.
Thank you, Natalie!

8 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for taking the time to share your experience, Marcelo. We're really glad to hear that Glenigan has been such a useful part of your work, and it’s great that the training session with Natalie gave you even more confidence in using the platform. We’ll be sure to pass on your thanks to her. If any other questions come up, don’t hesitate to reach out.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

I have just had a call with Matt Lowe…

I have just had a call with Matt Lowe who has helped me massively on pulling reports for the Water Sector. He was available super quickly and even did some pre work before our call which made everything so much easier for me! I cant thank you enough (although I have now given myself lots of work to be getting on with!) Thanks Matt!

8 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much for the lovely feedback, Emily. We're really pleased to hear Matt was able to support you so effectively and that his preparation helped make things easier on your end. Sounds like a productive session, even if it did leave you with a full to-do list! We'll be sure to pass your thanks on to Matt. If you need anything else along the way, we're here to help.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Feel like an extension to our team

Matt Lowe an the team are always so quick to respond, nothing is too much trouble. Pleasure to work with and feel like an extension of the team.

1 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thank you for sharing your feedback, Emma. We're really glad to hear that working with Matt and the team has been such a smooth and supportive experience. Knowing you see us as an extension of your team is exactly the kind of partnership we aim to build. It’s a pleasure working with you, and we're always just a call or message away if you need anything.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Recommend

Established a really good working relationship with Matt, who does a good job looking after our best interests. Glenigan is a valuable service which we use regularly to grow our business and Matt is always on hand to help us out with any issues or ways to get more from the system.

5 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Really appreciate you taking the time to share this, James. It’s great to hear that Glenigan is playing a regular part in supporting your business growth, and that Matt has built such a strong working relationship with you. Knowing he’s been able to offer useful support and advice along the way means a lot to us. If there’s ever anything you’d like to explore further in the system, just let us know.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Great service

Great service, and good account handling, looking into what could help us and also championing our brand. Matt is a great guy and feels like a part of the team

2 May 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for the fantastic feedback, Allan. It's great to hear you're happy with the service and account support, and that Matt has been proactive in looking for ways to add value and support your brand. We're especially glad he feels like part of your team. We'll be sure to pass on your kind words. If there's anything more we can do, just let us know.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Very helpful

Matt Lowe has been very helpful in helping me to set up new notifications-speedy response and i liked that i could book in an appointment on teams.

28 April 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for the lovely feedback, Jo. We're really glad to hear that Matt was helpful in getting your new notifications set up and that the quick response and easy Teams appointment made the process smooth. We'll make sure Matt sees your kind words. If you need anything else, we're always here to help.

Regards,
Glenigan | Powered by Hubexo

Rated 1 out of 5 stars

Hidden Auto-renew Policy

Hidden Auto-renew Policy.
Do not get involved with this company. They have a 90 day notice period to avoid their auto-renewal, which they let lapse without notifying you. After this they will not let you cancel and they will extort thousand of pounds from you with the threat of legal action. They extorted £6500 from us for a service we didn't want and tried to cancel 1 month before it renewed.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Beware this company

Beware this company. They have an auto-renew policy in their contract that kicks in 3 months before the actual renewal. The only message you get about this is 6 months before renewable. We tried to cancel 1 month before renewable which they won't allow and are threatening us with legal action. They are effectively stealing thousands of pound from a small business by adopting an unethical business practice.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful system

Very helpful system, our account manager Matt Lowe has been fantastic, always on hand to help, and knows what we need and how to do it!

9 April 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much for the great feedback. We're really pleased to hear you're finding the system helpful and that Matt has been such a fantastic support. We'll be sure to pass your kind words on to him. If you ever need anything else, just let us know.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Its GREAT!

Great tool for data research, learning about construction around UKI. Unlimited use as a sales tool

1 February 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for the great feedback, Lucas. We're really pleased to hear you're finding Glenigan such a valuable tool for data research and sales, especially in learning more about construction across the UK and Ireland. If you ever need support or have questions, we're always here to help.

Regards,
Glenigan | Powered by Hubexo

Rated 5 out of 5 stars

Great Customer Service!

Great Customer Service!

Our account manager Matt Lowe is very efficient and helpful. Always goes over and above and quick to come back with any training, solutions and new features. Glenigan is very innovative, always looking for ways to improve the platform for it's users. Would highly recommend from a manufacturers stand point!

2 April 2025
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much for the great feedback, Shaun. It’s fantastic to hear that Matt has been so efficient and supportive, and that you're finding real value in both the training and the platform’s features. We're proud to be continually innovating to support our users, and it means a lot to hear that it's making a difference from a manufacturer’s perspective. We'll be sure to pass your kind words on to Matt. If there's anything else you need, just let us know.

Regards,
Glenigan | Powered by Hubexo

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