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Glenigan | A Hubexo Product Reviews 683

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, including the website and user experience. However, some people were dissatisfied with the service, mentioning that the information provided was not always accurate or useful for their specific needs. A few customers also felt that the company's contract terms were unclear and that the customer service declined when issues were raised.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the ease of understanding and using the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff like... See more

Website

Customers had positive experiences with the website. Many reviewers found the platform to be informative and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company is using a variety of paid & unpaid lead portals, however Glenigan has become my 'go to'. Although pricey it is worth it for the team support and level of detail in the projects. The fact... See more

Company replied

Rated 5 out of 5 stars

Grieg hosted me for a beginners guide to Glenigan the day we signed up and got access to the platform. He walked me through three or four of the most useful things to search for and look at, and gave... See more

Company replied

Rated 5 out of 5 stars

As a Tier one construction contractor, we rely on accurate data to enable us to plan effectively. We have been Glenigan users for many years and have always had great support from the team. T... See more

Company replied

Rated 5 out of 5 stars

We have had a good experience using Glenigans over the last few years, especially because of our Account Manager, Tiffany Christer. Tiff has been amazing and we have built up a good working relatio... See more

Company replied


Company details

  1. Business Development Service

Written by the company

Established in 1973, Glenigan is the trusted provider of UK construction sales leads, market analysis, industry forecasting and company intelligence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

683 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent

Emma was excellent and really helped me understand the system. Thank you Emma

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Glenigan training review

Ciaran was fantastic with showing me how all the Glenigan features work, showing me how filter my search for specific features, how to add custom notifications and receive reports and much more

He was full of energy and banter and was an overall great experience so thank you again Ciaran for showing me how to do everything

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Simple Effective Advice!

Quick refresher call with Emma Shale on setting up and saving relevant searches that will auto update and send me a monthly report. Quick and effective call. Emma was really helpful and understood what I was looking for immediately.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Training with Emma Shale

I just had a great training session with Emma. She was very knowledgeable and was able to show me tips and tricks on things I knew a bit about. Then she went through in detail, elements I needed to understand better. She was also super patient when I had to take a call from a customer :)

She was brilliant, looking forward to my catch up session in a few weeks.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Ciaran delivered an excellent…

Ciaran delivered an excellent introductory session on Glenigan when I first gained access to the platform. He focused on a handful of the most valuable search functions and key areas to prioritise, which made the session immediately practical and relevant.

What really stood out was his approach—keeping the training focused rather than overwhelming, and sharing some genuinely useful tips on how to engage with contacts effectively.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Good Induction with Emma

Had a couple of great calls with Emma Shale who walked me through the system in great detail with loads of handy tips to get the best out Glenigans!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

When starting in a new role, with a lot of new systems and processes to learn, it can be overwhelming.

However, Emma Shale, took the time out of her day to host a personal training session with myself over teams to run me through the system and show me how to get the best out of it for my specific role! Made it much easier to understand how to use the system and how to make it work for my needs! Thank you Emma!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Emma was Fantastic!

Emma was incredibly helpful and explained the site in detail and all the functions that Glenigan has to offer. I feel confident that if I have any issues, she will be able to help me in the future!

9 April 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Harry,
Thanks for the great review. It’s really nice to hear how helpful Emma has been and that she took the time to walk you through the platform in detail. Feeling confident using Glenigan and knowing you’ve got support there when you need it makes a big difference. If you ever need anything in the future, just let us know and we’ll be happy to help.
Regards,
The Glenigan Team

Rated 5 out of 5 stars

Amazing Platform and Brilliant Support

Dawn was friendly, helpful and knowledgeable. She answered all my questions and gave me a good introduction to an amazing platform. Thank you Dawn

9 April 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Julia,
Thanks so much for the lovely feedback. We’re really pleased to hear you enjoyed your introduction to the platform and felt well supported along the way. It’s great to know all your questions were covered and that you’re already seeing the value in what Glenigan has to offer. If there’s anything else you need as you explore the platform, we’re always happy to help.
Regards,
The Glenigan Team

Rated 5 out of 5 stars

Fantastic On boarding

Had a great informative and great first onboarding session with Dawn today, very much appreciate this service.

9 April 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Anthony,
Thanks for taking the time to leave such a great review. We’re really pleased to hear your first onboarding session went so well and that you found it informative and worthwhile. Getting off to a strong start is important, and it’s great to know the session helped set things up nicely for you. If there’s anything else you need as you settle in, just let us know.
Regards,
The Glenigan Team

Rated 5 out of 5 stars

Dawn did an amazing job walking me…

Dawn did an amazing job walking me through the platform featured once I had joined, and Beth did a great job too introducing me to the platform. Very pleased with the customer support so far.

7 April 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Charlie,
Thanks so much for sharing this. We’re really glad to hear you had such a positive start with Glenigan and that both Dawn and Beth helped make things easy to get to grips with. Having that early guidance can make all the difference, and it’s great to know the support has hit the mark so far. If you need anything else as you go along, just let us know.
Regards,
The Glenigan Team

Rated 3 out of 5 stars

I was expecting more from the subscription

Project information is somewhat mediocre and inaccurate. Outdated information and lacks company contact levels below senior management level.

2 April 2026
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Garry,
Thanks for sharing your honest feedback. We’re sorry to hear the subscription hasn’t quite met expectations, especially around data accuracy and depth of contacts. Keeping information current and useful is something we take seriously, so it’s helpful to know where it feels like it’s falling short. If you’re open to it, we’d really welcome the chance to talk through your experience and see how we can improve things for you or point you to areas of the platform that may help.
Regards,
The Glenigan Team

Rated 5 out of 5 stars

Great Support from Ciaran Dyer

Had a couple of meetings with Ciaran Dyer to improve my knowledge of the Glenigan system. He was incredibly helpful throughout and explained clearly how the platform works. It’s great to know he’s available for support whenever needed.

30 March 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Jess,
Lovely to hear this, thanks for sharing. It’s great that your time with Ciaran has helped you get more comfortable using Glenigan and understand how everything fits together. Knowing you’ve got friendly, clear support when you need it makes a big difference, and we’re really glad that’s been your experience. If there’s ever anything else you need help with, just shout.
Regards,
The Glenigan Team

Rated 5 out of 5 stars

Prompt Service as Always

Been dealing with Glenigan as a company for over 25 years and found them very helpful, and ideal for what we need. Information is always up to date and informative.

Fast and prompt service, as always from Dawn Mitchell, thank you.

31 March 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks so much for taking the time to leave such a positive review. It really means a lot to hear that you’ve had a good experience with Glenigan over such a long period. We’re especially pleased to hear Dawn has continued to provide the quick and reliable support you expect. We’ll be sure to pass on your thanks to her.
Regards,
The Glenigan Team

Rated 5 out of 5 stars

Very informative

Very informative, clearly knows his stuff and very helpful with all our questions.

27 March 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Ed,

Thanks for taking the time to leave a review. We’re really pleased to hear you found the session informative and that all your questions were covered. It’s always our aim to make sure the time is useful and that you come away with a clearer understanding of how to get the most from Glenigan.

If you ever need a hand with anything else, just let us know.

Regards,

The Glenigan Team

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