Gjensidige Reviews 

It was easy to get through my Agent, all the process was very easy and convenient.

They simply didn't answer my last inquiry. The process is slow and annoying.
I suspect its because I'm a foreigner and speak only English. They will also hand over your healthcare to company (Nordic netcare) that is rated 2.7 stars on Google by countless of people, and think it's acceptable. It doesn't sit right with me. If you're employer or a private person I wouldn't pay for this.
Edit after they answered:They didn't address my direct concern and gave generic answer, do you use Nordic netcare which has horrific ratings on google? Yes. Why? And why you are so adamant not to address this? Secondly, if you want to locate me, go trough all the messages in inbox on your servers and see which are not answered and answer.

After buying a house a year ago, we signed up with Gjensidige for multiple insurances and it has not been a great ride. We definitely did not feel taken care of or even insured during this year. The reasons I am giving them a failing grade are the following:
- We felt swindled a bit in the sales process. We ended up not getting what we asked for due to some small print, which caused a big issue during the year
- We had some damages during the year, which they did not cover and provided very poor services around that incident and it was very hard to get any answers or support from them
- When we needed help, we kept getting transferred to different people again and again and no one "could help", we gave up eventually and we were never contacted about our complaint or issues
- When we got some service through their partners, they would only engage in Danish, which was tough for us and when we called Gjensidige for support on that, they could not provide it

And ultimately, the reason we just gave up and went to another insurance company and the reason I am writing this review. After the first year with them, they are increasing the prices by 13% and 17% respectively on different insurances we have with them. When I called them for some explanation I got the following three responses from their employee:
- "There is nothing we can do, we had so many claims this year"
- "There are people getting much higher increase then you are"
- "You can also just switch to another insurance company"

So yes... I switched insurance company immediately.

They make it almost impossible to make a claim, their online reporting system is so complicated, they close down live cases, don't give any assistance in getting problems verified and don't pay

Active listening, supportive manner and quick response to my problem.

they can't reply to email my car was damaged and I would prefer an appraiser to come to my address that I gave them for a damage assessment and the insurance company is imposing on me where to repair my car if I want to repair it myself. And I have no contact with them.

Not professional and trying to talk their way out to avoid paying, although claim is very clear. It feels like you are being scammed by your own insurance.

We bought a flat and signed an lejlighedsforsikring (ejerskifteforsikring for a flat) in case of unlawful installments, since you never know what you are getting into.

After a month of living in the place the bathroom fan stopped working which at the first look looked like a manufacturer issue, but revealed to be an actual unlawful installation (based on 3 expert evaluations).
All information was send to Gjensidige which took ages to actually work on the case & reply to it.
We had 2 separate electrician companies evaluate the situation, which both came to the conclusion that the installment is unlawfully and even dangerous.
Gjensidige hired their "own" electrician to evaluate the situation from the totally up north of denmark (we live far in the south). That electrician did not even come to look at the installment in real life, which is already very questionable. But came to the conclusion that the installation is "lawful".

The person on the telefon informing me about the declined claim even seemed to be making fun of me telling that even if they would cover the claim they would not move the fan out of the shower (as recommended by all 3 professionals, to avoid getting electrocuted) since these 15000dkk that is needed in total for the process and instead take the cheaper option of 2500dkk by just installing another fan. And he commented on it by saying "Since the insurance of course wants to pay as little as possible" - I am sorry but this is about safety and avoiding real hazard of getting electrocuted and even killed??? I am speechless of how much endangering ignorance I just met.

It is simply frustrating that we are so unlucky and have made our lejlighedsforsikring with Gjensidige since it feels like a complete mistake...

I can surely not recommend the insurance, don't do the same mistake that we did and rather get your insurance somewhere else. I hope this review prevents other people from running into the same situation like we did...

Edit 20.12.24:
We are still fighting with Gjensidige. Now after our case got reevaluated they saw their fault and admitted that the installation is unlawful. To save themselves from paying a (in this regard silly) sum of 15000dkk for installing the bathroom fan lawful (as recommended by two electricians), Gjensidige still proposes a questionable installation as fix to save money and only pay 1500dkk. SIK got contacted about Gjensidiges proposal to evaluate the siruation. We are now considering going with a lawyer to claim our rights, since this is unbearable.

Change of ownership insurance with Gjensidige is a complete waste of money!
Long story short, we bought a house and we made a change of ownership insurance (ejerskifteforsikring) with Gjensidige. Right when we moved in, on the 1st of October, we found out that the gas furnace is not functional, therefore no hot water or heat in the whole house. We have opened a case on the 4th and since then we are waiting to be able to have heat in the house and the “luxury” to have a warm shower. In the span of the almost 2 weeks, we have called multiple times to ask about the case and any possible updates, but we received completely unprofessional responses as “the company does not have enough employees, so the process of handling cases is slower” or that this kind of situation, is not “akut” and it might take 6 weeks .
Honestly, I was not aware that it is a luxury and an unnecessary thing to have heat and hot water in October…in Denmark, in 2024. After I called on the 10th of October and asked about any updates, I have managed to get the promise that a technician will come in maximum 2 days, to assess the issue and complete a report. It never happened, nobody called and nobody contacted us. On the 14th of October, I called again to ask what is going on and that no technician has contacted us or came for the inspection. I finally managed to get a phone number to call it my self in the hope of speeding up the process.
Moreover, the lack of heat in the house has increased the humidity level to the level of noticeable discomfort and visible wet walls/windows. So, now we are scared of the thought of having any kind of humidity or mold issues in the long run.
I am completely disappointed of the customer service and the way that the company chooses to treat its customers. We have multiple insurances with Gjensidige and we are seriously considering moving to a different provider.
I would totally recommend to avoid this company, premium prices for extremely poor services!

Hurtig og smidig ekspedition

The expert on the phone was beneficial and excellent. But your company does not respond to e-mails, nor does it have an online chat. As a result, we have to wait a lot of time behind the phone line to talk on the phone, which I expected more from an advanced country like Denmark.

Client for a while and I am happy with Gjensidige

good,effective

excelent service

God service og jeg er glad for at være.kunde hos jer.

Hurtig og god behandling

I had I broke. Window when I came up to my house in Skagen, called you , and immediately everything went fast and got my new window, free of charge . Really what a nice experience.
Never had this here in Brussels.
( I make a lot of mistake in written Danish throw my spoken is fluent )

Its perfect service

Super service.

Highly recomend