We‘ve got all of our insurances by this company and are very happy with this decision. The customer support - in this case Emina - is really excellent, very fast and always delivers the right solutio... See more
Company replied
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See what reviewers are saying
Read their term and conditions very carefully. Cancelling an insurance within a year will cost you 500kr. They probably have other gems like this hidden in their terms and conditions. Insuran... See more
Company replied
I had I broke. Window when I came up to my house in Skagen, called you , and immediately everything went fast and got my new window, free of charge . Really what a nice experience. Never had this h... See more
Company replied
TOP! Our family decided to change insurance company and move all insurances to Gjensidige, which included: cars, health, travel and accident insurance for all family members, house and indoors and etc... See more
Company replied
Company details
Written by the company
Gjensidige er et ledende nordisk skadeforsikringsselskab med virksomhed i Danmark, Norge, Sverige og Baltikum. Gjensidige etablerede sig i Danmark i 2006 og tilbyder forsikringsydelser og -produkter til: Privat, Erhverv, Landbrug samt Kommuner og regioner. Du kan finde mere information på www.gjensidige.dk
Written by the company
Contact info
A.C. Meyers Vænge 9, 2450, Kbh. SV., Denmark
- 70 10 90 09
- www.gjensidige.dk
4.3
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Gjensidige
Hi Olena
Thank you veru much for your review. I'm glad to here, that you got fast and good service.
Enjoy your day.
Best regards
Kristina
Very helpful staff
Very helpful staff. No long queues to get through on the phone. Claims dealt with efficiently with everything explained in detail. Finally the prices are very competitive. Keep it up.
14 May 2025
Reply from Gjensidige
Hi,
Thank you so much for your kind feedback! We're really glad to hear that you've had a positive experience with our team, and that you found the claims process clear and efficient.
It's also great to know that you're happy with our pricing.
Enjoy your day.
Best regards
Kristina
Good , prompt and effective service.
12 May 2025
Reply from Gjensidige
Hi Amit
Thank you so much for the review!
I am glad we could help you :-)
Best regards
Cecilie
They are happy to hand out assurances but when shit hits the fan and you need them, then they are no where to find
I bought an extended change of ownership insurance from them when we bought a house; they have a collaboration with Ida, my trade union. It turns out the house has several signs of hidden issues, as well as a 365-degree crack around the house at a height of 1.1 meters, hidden under wooden panels and filler.
Gjensidige's solution to the problems is to put a post halfway along and throw glue in the crack, despite me having documented from a building consultant that this is not sufficient, as well as a masonry company saying the same, which they refuse to address, choosing instead to remind me that it is my responsibility to prove the damage, even though one would think a 140 sqm crack speaks for itself.
The case is now in court, and 1 year later, there is still no dialogue from Gjensidige other than through their complaints portal.
I would advise others to think twice before choosing this company; when they are setting up insurance policies, there is no problem, but if you need the insurance, they disappear relatively quickly.
Should there be media out there who would like insight into the case, they can reach out to me.
I am happy to provide all correspondence etc. in anonymized form.
Update hey im afraid thats not entirely true.
gjensidige-svigt.dk
1 October 2024
Unprompted review
Reply from Gjensidige
Hi Morten,
Thank you for your review.
You reported the issue under your Change of Ownership Insurance in mid-August 2024, and received a decision acknowledging the issue from our external assessor on September 3rd, 2024.
There is a disagreement regarding the method of repair, and you have therefore chosen, through your lawyer, to initiate isolated evidence collection. As a result, the case has been transferred to our legal department.
We are currently awaiting the expert inspection and assessment.
Once isolated evidence collection has been initiated through your lawyer, all correspondence will take place between the lawyers, which is why you will not hear from the Claims Department during this process.
Wishing you a good day.
Kind regards
Mia
TOP customer experience
TOP! Our family decided to change insurance company and move all insurances to Gjensidige, which included: cars, health, travel and accident insurance for all family members, house and indoors and etc. We have been lucky to get Akssan Subanathan as our contact person. Not only has he spent a lot of time with us patiently explaining every single policy, with the precise examples, making it easy to understand and suggesting the best options for our family, but also he has consistently been kind and helpful. A month after, we bough a new car on a relatively quick terms, however, he ensured that we had a new insurance ready at a pick up time, even though he had to spent the extra time working. So far, this has been the greatest customer experience we ever had, hence highly recommend.
24 April 2025
Unprompted review
Reply from Gjensidige
Hi Gabriele
Thank you very much for the great review. We are very happy about it.
We are really happy that you are so enthusiastic about your insurance advisor - and we will immediately pass on the praise to Akssan 💙
This is exactly the kind of customer experience we always strive to provide!
Have a wonderful day.
Best regards
Cecilie
Reply from Gjensidige
Hi Jonathan
Thank you so much for your review - it make us really happy 🤗
Have a lovely day.
Best regards
Cecilie
Reply from Gjensidige
Hi Radu
Thank you very much for your review. I’m glad to hear that you have been happy to work with us.
Wish you a good day.
Best regards
Kristina
Reply from Gjensidige
Hej Morten
Tak for din anmeldelse. Den sætte vi stor pris på 😊
Du ønskes en dejlig dag.
Mange hilsner
Julie
Reply from Gjensidige
Hi Vahid
Thank you for your review and the kind words :)
Have a great day.
Best regards
Kristina
Every time there is a struggle to get…
Every time there is a struggle to get something approved. There is always a reason for why you can't get this or that.
3 March 2025
Reply from Gjensidige
Hi András
Thank you for your review.
We have looked into your cases and cannot fully recognize your criticism. We have approved your courses, and a plan has been made.
It is true that there are some limitations, but we hope that what we have written back to you provides an explanation. Otherwise, you are very welcome to call us at 70109009.
Enjoy your day.
Best regards
Anders
Reply from Gjensidige
Hi Olena
Thank you very much for your review. I am glad to here, that you got a quick feedback and good solution to your problem.
Enjoy your day.
Best regard
Kristina
god service
20 February 2025
Reply from Gjensidige
Hej Finn
Tusind tak fordi du deler din oplevelse med os 😊
Du ønskes en god dag.
Mange hilsner
Julie
I don't appreciate it very much
I don't appreciate it very much, because I wrote to gmail for the second week, no one is in a hurry to answer. I call and they lie that they will call me back. I have to call myself and say that I have a problem on the phone that needs to be fixed. I pay for the warranty and they don't even think to help.No recommend!!!
3 March 2025
Unprompted review
Reply from Gjensidige
Hi Dovile
Thank you for reviewing us here on Trustpilot, even though we would have preferred more than one star.
I'm sorry to read that we didn't meet your expectations.
Unfortunately, I can't identify your case based on the information you've provided here on Trustpilot, so I have asked for additional details from you to provide a more comprehensive response.
I wish you a great day.
Best regards
Julie
I had good experience with this…
I had good experience with this insurance company, recommend for everyone
11 February 2025
Reply from Gjensidige
Hi Vaidas
Thank you so much for your review, we are happy to hear that you are satisfied with us.
Enjoy your day.
Best regards
Kristina
30% price increase in a year !???
I had nothing to complain about before and I was a happy customer.
But raising your prices by 30% in a year on electric car insurance is insane.
I guess I will have to start looking at your competitors.
16 February 2025
Unprompted review
Reply from Gjensidige
Hi Alex
Thank you for your review here on Trustpilot.
In general, I can say that it is correct that we have had to raise the price of insurance for electric and hybrid cars. This is because we have seen a significant development in the prices for damage. It has become expensive to repair electric and hybrid cars, as the spare part costs more than before and more personnel are often needed when an electric or hybrid car needs to be repaired.
Therefore, unfortunately, we have had to raise the price to ensure that we can continue to offer the quality and service you need in the event of unforeseen events.
Unfortunately, I can't identify your case based on the information you've provided here on Trustpilot, so I have asked for additional details from you to provide a more comprehensive response.
I wish you a great day.
Best regards
Julie
Kom til skade på ski men fik super god service
Kom til skade på ski.Fik super god service på på destinationen og til alternativ hjemrejse.
7 February 2025
Reply from Gjensidige
Hej Peter
Tusind tak for din anmeldelse 😊
Jeg er ked af at høre, at du er kommet til skade på din skiferie og jeg håber du snart er på toppen igen.
Jeg er dog glad for at høre, at du har haft så god en oplevelse med din forsikring. Det er lige præcis sådan det skal være, når man har behov for at gøre brug af sin forsikring!
Du ønskes en rigtig god dag.
Mange hilsner
Julie
Overall very pleased
25 December 2024
Reply from Gjensidige
Hi Luka
We are so happy that you have taken the time to rate us - thank you for that!
Nice that we could help you quickly and effectively further 💙
Best regards
Cecilie
Reply from Gjensidige
Hi Pasquale
Thank you very much for your review. I am glad to here, that we could give you a efficience and quickly help
Enjoy your weekend.
Best regards
Kristina
Real *ssholes
Real *ssholes. They keep sending invoices to me through my mother's address, despite me having moved abroad and cancelled my home insurance several months ago. They confirmed that it was cancelled from 1 Nov 2024, yet still send numerous invoices. My mom is really stressed out and doesn't want me to get overdue payments.
Edit: I've had home insurance with Gjensidige Sweden since around 2016. If they can't find me in their system (like they claim), it must mean that i was never a customer of theirs, so I should be able to get a full refund on my insurance premium?
23 January 2025
Unprompted review
Reply from Gjensidige
Hi Isabelle
Thank you for taking the time to write a review.
I’m sorry to hear that we did not live up to your expectations.
Unfortunately, I haven’t been able to locate your information in our system, so I have requested that you send us more details so we can look into your case.
Best regards
Reply from Gjensidige
Hi Sharon
Thank you very much for your review.
I'm glad to hear that you got a quick and efficident service from us.
Enjoy your day.
Best regards
Kristina
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