Gilson Gray LLP Reviews 

1,972
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 705 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff is exceptionally helpful and approachable, always ready to answer questions and guide clients through every single step of the journey. People deeply appreciate the efficient and professional service, noting that regular communication makes property purchases and sales run smoothly. However, some reviewers were not happy with the communication, mentioning that replies were slow and they had to constantly chase for updates. A few customers also noted administrative issues and felt entirely left in the dark for months without receiving meaningful progress on their cases.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting efficient and professional legal... See more

Customer service

Users describe positive interactions with customer_service, noting that solicitors and team members are... See more

Response time

Reviewers mention positive feedback about response time, highlighting rapid responses and consistent... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process was smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Outlined what would happen and kept me informed. Sandra was very personable and professional in what was a very emotional and sad decision for us.

Company replied

Rated 4 out of 5 stars

Rachel Greig has been an absolute dream for us! Great communication, always updating us and keep us right through the process! Would highly recommend for anyone looking to buy their first property... See more

Company replied

Rated 5 out of 5 stars

Very helpful, answered any questions I had and were there throughout the whole process. Made me feel a lot more confident as a first time buyer with their professional advise. Would highly recommend.... See more

Company replied

Rated 5 out of 5 stars

We had a long and difficult process due to a chain in England that held back the process for ourselves and 2 others! Our solicitor Alan Craig worked tirelessly to try and get updates/information which... See more

Company replied


Company details

  1. Legal Services
  2. Commercial Real Estate Agency
  3. Financial Consultant
  4. Law Firm
  5. Real Estate Agency

Written by the company

A UK-Wide Leader in Legal, Property and Financial Services Serving clients with offices across the UK, Gilson Gray takes pride in providing comprehensive and high-quality services wherever you are. Whether you’re seeking legal advice, property assistance or financial services, our national firm is here to help. We’re dedicated to developing a long-term relationship with you to ensure you always have the legal resources you need.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,972)

678 reviews in the last 12 months

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Rated 4 out of 5 stars

As first time buyers

As first time buyers, my partner and I went with Gilson Gray based on recommendation and connectedness to our mortgage broker. Overall, we had a good experience, there were no delays on their part, research was thorough, reassurance and communication was provided at appropriate times and their liaison with the mortgage broker was smooth on our behalf. However there were some breakdowns of communication at points, which led to more progress being made by numerous other members of the team and issues with the initial on boarding check surveys not saving information. With zero experience behind us in property purchasing, we would have appreciated at least one opportunity to appear in-person to run through some email content to ensure understanding. But these are small things that overall wouldn't impact on us using the services of Gilson Gray in the future.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Rachel was very helpful for our purchase of our first house together. She was very reassuring throughout the process and explained everything very well to help us understand what was going on. Would highly recommend!

24 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

We are so grateful for everything Kerri…

We are so grateful for everything Kerri has done for us to help with selling our old house then buying our new one. She was always quick to reply and helped us at every stage of the process, helping us to feel informed and involved. Would highly recommend!

21 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Kerri will receive a copy of the feedback, and get the recognition she deserves, thanks again!

Rated 5 out of 5 stars

From start to finish my solicitor Alan…

From start to finish my solicitor Alan Craig took control of everything, guiding me step by step through what can be a very stressful situation, while keeping calm and professional at all times. His communication and correspondence was clear and reassuring, when we hit hurdles and there were a few, his advice and instruction enabled me to overcome them. I would not hesitate to recommend Gilson & Gray and particularly Alan Craig to manage the safe sale or purchase of your property. Alan thank you for carrying the burden of the sale of my property.

24 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

House Sale

House selling, especially after a death, is a stressful event but I was lucky to have great help in the sale and conveyancing. I really can't fault Gilson Gray for professionalism and deft handling of the process. Definite 5* from me.

27 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

Excellent Team!

Sharan and her team were exceptional from start to finish. She made me feel at ease and explained each step of the process. Thank you Sharan, I whole heartedly recommend Gilson Gray to anyone seeking legal representation.

20 April 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 5 out of 5 stars

Testimonial - Steven Eckett, Partner and Head of Employment (England), Gilson Gray (England) Ltd.

We engaged Steven Eckett to support Blueprint Design Company Limited during a critical period of employment contract review, in light of forthcoming changes in UK employment legislation, and amid a broader business transition.

Steven provided clear, pragmatic and highly responsive advice throughout. His ability to distil complex employment matters into precise, actionable guidance gave us the confidence to proceed with the drafting and issuance of updated contracts, as well as the management of sensitive employee engagement processes.

Of particular note was Steven’s handling of a challenging individual case where contractual discussions were repeatedly contested and accompanied by inaccurate interpretations and AI-generated rebuttals. His measured, evidence-based approach ensured that the company’s position was robustly validated, enabling us to address and resolve the situation efficiently. His timely interventions directly contributed to the withdrawal of unfounded claims, supporting a controlled and professional outcome during a high-risk phase of employment.

Throughout our interactions, Steven consistently demonstrated exceptional clarity, speed of response, and sound commercial judgement. His support materially reduced the burden on management and ensured that the process remained structured, compliant and proportionate.

We would not hesitate to recommend Steven Eckett and Gilson Gray (England) Ltd for employment law support, particularly where clarity, responsiveness and practical delivery are essential.

27 February 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Excellent experience with Rowan

I had an excellent experience with Rowan. As a first time buyer, I was really nervous and a lot of questions but Rowan was amazing at reassuring me! The process was really smooth and I'm so pleased I chose Gilson Gray LLP.

24 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Rowan will receive a copy of the feedback, and get the recognition she deserves, thanks again!

Rated 5 out of 5 stars

Alan was so helpful and supportive…

Alan was so helpful and supportive throughout the process of purchasing my property. There were a number of complications and ongoing delays but Alan made sure that everything went smoothly and was completed on time.

20 April 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 5 out of 5 stars

Solicitor Services

Alan gave me consistsnt, clear updates and was very responsive when I had questions. They were friendly and understood that due to work I would not be able to reply for periods of time but was clear about everything he needed from me when it was required. For a first time buyer, everything went very smoothly.

16 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

I would like to thank Ms Caitlin for…

I would like to thank Ms Caitlin for all the help and guidance given throughout the process. Thank you once again.

25 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Fantastic

Gilson Gray LLP have been fantastic, very helpful. Cheryl was very nice and kind to me as it was my first time buying my flat , Alison was great sending all my files and updating me on the progress of the flat also I could email her if I had any problems, I would definitely recommend.

24 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Cheryl will receive a copy of the feedback, and get the recognition she deserves, thanks again!

Rated 5 out of 5 stars

Purchasing a Home with Sandra at Gilson Gray.

This was the first time dealing with Gilson Gray and Sandra Teall in particular with the purchase of my home and they get top marks from me. Smooth transition from start to finish. They were very helpful throughout and very quick with getting back to you. Top Marks from me.

24 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Sandra will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 1 out of 5 stars

Absolutely awful service

Absolutely awful service. Rarely keep promises to contact. Straightforward sale with no chain still ongoing after 15weeks with little to no update. Wish I’d not used them. So stressful and causing me huge stress I don’t need atm.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

5 stars plus for Gilson Gray

I have been greatly impressed with the help and professionalism of Gilson Gray. In particular Abbie, Alison and especially Nicola in the North Berwick office for keeping us well informed and regularly updated on proceedings. I would not hesitate to recommend Gilson Gray to others.

23 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Responsive and good at keeping me in…

Responsive and good at keeping me in the loop!

21 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

Recommend

Good communication and quick responses, overall a stress free experience

2 April 2026
Unprompted review
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Reply from Gilson Gray LLP

We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.

Rated 5 out of 5 stars

Amazing service from Gilson Gray

Amazing service from Gilson Gray. I recently purchased my first property and Kirsty McNally offered extremely professional and outstanding service throughout the process. Kirsty kept me updated with all communications and ensured the transaction went as smoothly as possible. Would highly recommend their services to all, and a special thanks to Kirsty for all the support!

13 April 2026
Unprompted review
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Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!

Rated 5 out of 5 stars

Efficient and supportive

The team were always helpful, efficient and responded quickly. Discussed options and gave a balanced overview of options. Thank you for your support with our sale.

17 March 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Excellent service from start to finish

Rachel was amazingly supportive throughout, nothing was too much trouble. Any questions we had ( & we had a few, maybe daft ones too) were answered in a way we understood. Although extremely professional, Rachel was personable too! 5 stars x

20 April 2026
Unprompted review
Gilson Gray LLP logo

Reply from Gilson Gray LLP

Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Rachel will receive a copy of the feedback, and get the recognition she deserves, thanks again!

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