Gilson Gray LLP Reviews 

APPALLING! Terrible communicators, not thorough or responsive or helpful. I bought a flat EIGHTEEN months ago and they do not respond with queries I send them, and I am left not actually knowing IF i really own my own flat or where the deeds are, despite many, many emails. Atrocious company, PLEASE avoid at all costs. I will be contacting the legal ombudsman very soon.

Jemima and team (Special mention to Tom Rance) were absolutely fantastic throughout the entire transaction. Informative and helpful with great communication. Would highly recommend to anyone.

Kerri was very supportive at every part of my house purchase. This was even more important when it was discovered there were issues with the first house I had an offer accepted on and had to ultimately withdraw my offer. Kerri's knowledge and experience guided me through every step of the process.

My solicitor Rachel Greig did a great job at getting my house sale and purchase completed on time - delays on the other side meant it was close to the wire but Rachel kept me informed throughout the day meaning I got my keys and into the property on tie.
She is a very helpful, friendly and knowledgeable solicitor and I would highly recommend her.

Shocking! Imogen rang to tell me that title deeds for my brother were NOT held there when in fact they were held there!!!

I would like to express my sincere gratitude to Lilia at Gilson Gray for her outstanding support throughout the purchase of my home.

From start to finish, Lilia was professional, knowledgeable, and highly responsive. As a first-time buyer, the process could have felt overwhelming, but she took the time to explain everything clearly and kept me informed at every stage. Her attention to detail, efficiency, and dedication gave me complete confidence that my purchase was in safe hands.

Lilia handled everything smoothly and professionally, ensuring the transaction progressed as quickly and stress-free as possible. Any questions I had were answered promptly, and her friendly and approachable manner made the entire experience much easier.

I would not hesitate to recommend Lilia and Gilson Gray to anyone looking for a reliable and professional solicitor. Thank you for helping make the purchase of my new home such a positive experience.

Excellent service with regular and very prompt updates

Both Kirsty and Ifra helped me immeasurably and timeously at every step.

Much indebted,

David

After having an initially poor experience with Gilson Gray up until our house sale fell through, Alan Craig redeemed them with his fantastic service when we went back under offer. Alan kept us up to date every step of the way and we felt he looked after our needs the entire time. He was very professional and approachable with what turned out to be a tricky sale. Alan got the job done and we would recommend him specifically if using Gilson Gray as your conveyancing solicitors.

Outstanding service for price a lady called lilia Alder straight to point .Would highly recommend for house sale completed within a couple of months no hassle.

Smooth process start to finish! Was always kept in the loop. Would definitely recommend.

From the first to the final point of contact we were met with courtesy, consideration and first class communication.

The whole process was simple and straightforward.

Jodie ensured I was kept up to date throughout and ensured all communication was undertaken timeously. All other colleagues involved in the process displayed similarly high standards of professionalism.

Reliable, professional and efficient solicitor. Would recommend.

Just had my review from my horrendous experience in November 2025 removed again for the second time! Apparently because I named employees, however, read through the positive reviews that name employees and low and behold they are allowed! Any excuse to remove a poor review from a very badly operated firm. Lincoln branch. AVOID AT ALL COSTS!!

From start to finish Alana was on hand every step of the way. Emails, calls, she answered everything; all our questions and worries and made us feel at ease. Gilson Gray was recommended to us by our mortgage broker and I am so glad they did. 5 + stars for the whole team. Friendly, helpful, knowledgeable and efficient. Couldn't fault Alana or Gilson Gray. Thank you so much for everything. We are now in our new home and settling in well.

Alan always responded to my questions just about immediately. No matter how many, how complicated or how "stupid" they were.
Without ever actually seeing the faces of the people that worked with and for me, I felt well accompanied, always treated friendly and respectfully. Everything was explained thoroughly and my worries were listened to and dealt with.
I felt heard and seen.
Thank you so much!

Alan was great with me and my partner, he really put his time and effort into making sure we were kept up to date with everything, especially with any changes that happened. with being first time buyers, the information given was confusing as it was new to us both, but alan always made sure we understood with it all

Hannah Exton was our conveyancer and we couldn’t have asked for a better person to deal with our conveyancing. Reliable and honest which is what we needed for buying our first home. Highly recommend

Hannah Exton was our conveyancer, she did an excellent job. Highly recommend.

Started off very positive with updates and forms sent to me on a timely manner but as time went on and time became more pressurised and I needed answers promptly towards the final stages, I felt I was met with quite often vague responses and not all my questions answered. Completely understandable if I had, “let me find that out for you, I will get back to you as soon as possible” but quite often I had unanswered questions on emails and calls. I had to chase for updates towards the end too and often got communicated with others first and felt the last to know about some things via my solicitor. I ended up getting in contact with my buyer and seller in the chain which made things feel so much easier having the communication as I managed to give answers and get answers but there shouldn’t be a need for this. It seemed as though everyone in the chain was feeling similar from their own solicitors at other branches. My family also felt the same when they were contacted, they didn’t feel that their questions were fully answered or enquired about. I think that little bit more care of ensuring all questions are answered or found out in good time would be great and less vague reposes and need for chasing. Overall, I would use the solicitor again if I purchased a property using this solicitor at the estate agent but I would hope that I would have better communication throughout than this time around. I also was given less money back as initially indicated that I would receive and this wasn’t communicated until I contacted to raise a query with this.