Gigaclear Reviews 

Lucy was polite, considerate, knowledgeable and efficient. She very quickly processed my Gigaclear contract renewal, taking account of my needs. She also passed on my technical query to the technical team. Dealing with Lucy was a pleasant and satisfying experience.

Gigaclear support Jack G was helpful in checking our connections when we were not at property. He scheduled and followed up the case until resolution. Thanks. Good service

It was great to speak to Kayleigh, obviously based in the the UK which is a big help. Kayleigh was able to ascertain our best requirements and offer us a suitable solution - thank you.

I have been with with gigaclear since December 2020,never had any problems with the service it’s been very reliable and the loyalty team always try to get you the best price when it comes to contract renewal,spoke with a lovely lady called Olivia in the customer loyalty team today and she understood all my requirements and got me the price that was right for me,so here’s to another 18 months of great service,thanks gigaclear

Thanks to Olivia from the Customer loyalty team for making my contract renewal very easy today.
Great communicator, clear voice and clear information = a happy customer 👌

Tim Mitchell assessed the problem quickly and got us back on line without a problem.

The pre appointment comms were great, and clear, and the engineer Joseph Cornish explained clearly what was required and the time expected to take. He was prompt, courteous and professional. Great job!

Thank you Kaitlyn, we had a very nice conversation and you were polite and respectfulul and I enjoyed talking with you. Thanks for sorting out my contract and I'm happy to stay with Gigaclear.

Problem was sorted very quickly and John Lewis ensured everything was working before leaving. Thank you!

Joseph Cornish turned up to our property, following a fault on our internet line, Joe was very professional in every way, from tracing the fault to ensuring the internet was left working before leaving & not making any excuses to leave without restoring our internet 👏 he also was very polite & treated our property with respect, a excellent technician 👏

Absolutely appalling service. Has been down over 4 times in the last year. Leaving a vulnerable customer without WIFI. And as the POA I am still waiting for a response from their customer service

Olivia was very helpful, polite and professional and she solved my query quickly and satisfactorily.

A special thanks to Lily, who I spoke to this morning, I was querying my new broadband contract with her and asked if the new figures they mentioned included my existing phone contract, she said no, but, after a short while she offered me loyalty discount, which I accepted gratefully, all of this was done with no pressure from me, thanks again Lily, it was a pleasure to talk to you.

A really helpful chat with the Gigaclear representative, having already heard of very positive feedback from friends and neighbours it was a easy task to switch.

Joseph Cornish and Luke Purdy were outstanding. Joseph took time and explained to me everything was going to do and got the Internet connected back on as quick as possible. they are both a credit to your company.

Superb service from Gigaclear. Kaitlyn was really helpful today. I have only praise for this great company.

Josh was very helpful with our contract renewal

Good loyalty discount given and speed increase, very helpful customer service with Kaitlyn

After switching to Fibre Broadband with Gigaclear, we noticed that two of our three mobile phones were incurring significant additional data costs. Both were Pixel 5 phones (the other was a Pixel 8) and the issue was caused by a failure to connect to the new network. After rebooting the phones and the network, this specific problem persisted, so Gigaclear were contacted.

Previous experience with broadband suppliers had led me to expect to spend a lot of time spent in phone queues or waiting for an email response. Gigaclear's responses from Sam were prompt, helpful, clear and collaborative.

From having no knowledge of network security, Sam gave us enough information to enable us to contribute to finding a solution. It was not a simple fix and the process took a few weeks, but we were always confident that we had not been forgotten. Sam even contacted us proactively to make sure that we had received information from the Gigaclear Network Team.

The problem and the fix? The problem seems to be due to a device-specific security issue connecting to the latest Network protocols. The fix? Use the eero app to put the network into 'Legacy Mode' which uses an earlier communication protocol. The phones then connected (and reconnected) seamlessly to the network. Better still, the Gigaclear network could then be switched back into its usual connection mode and the phones were still able to connect.

Our problem has been solved and Gigaclear have learned about the limitations of some Pixel 5 phones (and possibly other older phones).

Thanks, Sam and the Network team!