Gigaclear Reviews 

Our internet went down again ! Thomas H Was our repair engineer , great communication called to give us his ETA , very polite friendly and helpful , sorted out what the problem was quite quickly and efficiently , great customer service and support

Gigaclear are excellent when the service works, but my recent experience following a major outage affecting three households has seriously damaged my confidence in the company.

I had to identify the fault myself, repeatedly chase for updates and push for the issue to be properly investigated. Following the repair, I've raised serious concerns about the reliability of the replacement installation, supported by photographs and concerns raised by one of their own engineers.

Despite this, Gigaclear initially dismissed my concerns without agreeing to a further on-site inspection. Only after repeated escalation has an independent engineering management review been agreed.

The speeds may be excellent, but reliable infrastructure, accountability and effective customer service matter just as much. I've spent an unreasonable amount of time pursuing what should be basic assurances about the reliability of a service I pay for.

My complaint remains unresolved, and I'll update this review as the situation develops, including any action Gigaclear takes to address my concerns.

Update – 2 November 2026

Despite escalating my concerns to Gigaclear’s Executive Office, the situation remains unresolved. An independent engineering management review was promised on Friday, but I’ve still received no findings, inspection date or indication of when the review will be completed.

I’ve supplied photographs, raised specific technical questions and highlighted Gigaclear’s own published guidance about the risks of trees and vegetation around overhead cables.

To be fair, their Executive Office representative has been communicating with me and says she is chasing engineering. However, I’m still left without any meaningful timetable or reassurance about the reliability of the replacement installation.

Very disappointing that so much effort is required to obtain a clear technical response to a legitimate customer concern. I’ll continue updating this review as the complaint progresses.

I've been with Gigaclear since April 2022. Moving over to them from Voneus (formerly Fibrewifi) and my first fiber optic connection in a rural area. I've always had really good service, very few outages, and at contract renewal, they've always given me a much better price than I was expecting. My latest customer experience with Lucy was exceptional. I highly recommend them.

Chris was very helpful and understanding to me . She explained everything very clear and in language that I could understand. Gigaclear are very lucky to have her working for them.

The Customer Support team, in the shape of a young lady called Alfie, worked diligently to resolve the problem. I was far from satisfied when I first reported what appeared to be a speed issue. I did not want to spend time checking wires and equipment which I do not understand; i had hoped an engineer would arrive on a chariot and make all the problems go away. But Alfie persevered in explaining what I (or more precisely my IT literate grandson) should do. in the event he did what was suggested in about an hour. Since then the issue seems to have been cured, so full marks to Alfie for her kind, conscientious and patient handling of this rather grumpy old man and for not resting until she was sure that all was now back up to speed. 10/10 to Alfie but only 7/10 to the company.

I am thoroughly impressed with the care I received from Madi in the Customer Resolutions team. After a very frustrating start with my connection, Madi stepped in as my dedicated case handler and completely turned the experience around. As a customer on the Priority Register, I greatly appreciated her empathy, professionalism, and brilliant communication. She listened to the technical issues we were facing and worked quickly to find an excellent, permanent solution that has completely resolved all of our household network problems. She also applied a very fair gesture of goodwill to my account for the initial hassle. Thank you, Madi, for your outstanding support and for handling my case so perfectly!

Justine was very helpful and understanding and we were able to agree on a new price going forward

Very helpful support from Robin today, friendly, efficient and helped get a renewal price I was comfortable with following the end of my contract and introductory offer. It's a bit higher but reasonable and competitive. Thanks for all your help today.

I found the whole experience excellent, the service agents were both polite and helpful and resolved my query quickly to my total satisfaction.

Wonderful customer service! Really supportive and helpful in managing my account, dealing with everything quickly, efficiently and with genuine friendliness. Very grateful for such a positive experience. Thank you to Justine P.

Tim was really considerate and understanding of the fact that my husband has early onset dementia and is in a hospital in the sitting room.
He got the problem repaired quickly, and talked me through next steps.
Thank you

Lucy was great. really helpful in renewing my contract. perfect example of customer service

Being a senior citizen (late 70's) What I do like most of all is that you get to speak with a person who is knowledgeable understanding & very helpful. Based on my requirements Kaitlyn sorted my renewal contract out quickly and with the most favourable package, thank You

Well managed by your staff member and successful outcome (so far).

Renewing my contract was very straightforward and Lily was very helpful

I have waited 5 weeks for installation 2 installation days and nobody ever showed up both days. I contact to follow up and nothing comes of their promises. Honestly worst company ever .

Excellent installation and customer service from Joseph Cornish. Very helpful and knowledgeable.

Great service from the Tech guys, solved problem with child nodes not connecting to the router all now good.

the loyalty adviser was really helpful and friendly on my call. Answering my questions etc.

Olivia was clear speaking, and listened to my enquiry. She understood exactly the situation and provided the outcome I needed.
Very lovely to talk to. Thanks.