GiftstoIndia24x7.com Reviews 

6,050
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate prompt delivery services, friendly communication, and fresh items like custom cakes and beautiful flowers for special occasions. Many people state that orders arrive right on time and look amazing, making personal milestones and celebrations truly memorable. However, some reviewers were not happy with delayed deliveries that completely missed important family events and anniversaries. Customers also mentioned unhelpful customer support teams alongside serious problems with damaged goods or missing tracking details. Reviewers frequently expressed deep frustration when orders failed to show up and proper assistance was completely unavailable to resolve these issues.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While many reviewers experienced prompt and successful... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery and great... See more

Order

Customers had ambiguous experiences with order processing, with some reviewers praising quick and successful... See more

Product

Consumers find product experiences to be divided, revealing stark contrasts in satisfaction. While some... See more

Customer service

People report ambiguous experiences with customer service. Many reviewers express severe disappointment,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I have option to give them negative star reviews I would. I ordered Rakhi for my brother from Germany to India on 11 Aug. It’s still haven’t delivered(29th Aug). No one is answering on WhatsApp or... See more

Rated 1 out of 5 stars

I was supposed to have a gift delivered for a child on the 24th September. GTI not only purchased it directly from Amazon but also had them delivered it. For some reason they tried in early August not... See more

Company replied

Rated 1 out of 5 stars

Horrundous experience..basically the person who attends the call or office in Gariahat branch..recently i rev6 a gift from USA in two intervals which were quite expensive according our currency..but r... See more

Rated 1 out of 5 stars

I bought gift card from them worth $98 dollars from them. Somehow, my relative didn't use it in 6 months and it got expired. I request them to renew it, but they refused to do it. They took my money a... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

We are in the business of delivering Gifts to India, but we don’t just deliver the ordered Gifts to India, we also deliver the emotions attached with the gifts. All our customers who Send Gifts to India through our website, have their loved ones miles away. Our customers spend a lot of time to select the perfect gift to send to their loved ones in India. To them, its not the gifts but also their feelings and emotions which are being delivered along with the Gifts to India. When you send Gifts to India, you convey how much you care for your loved ones.


Contact info

2.8

Average

TrustScore 3 out of 5

6K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(6,050)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Very pathetic service

I wish I can give 0 or ratings in negative. Very pathetic service, poor coordination, never ever use this website to deliver the gifts for your loved ones. I am never going to use this in future. I have ordered 1kg cake and they have delivered 1/2 cake. The support team has asked me how can I tell that the cake is just 1/2 kg and not 1 kg.. ?? Eehhhh… we even confirmed with the delivery guy that he has been asked to deliver 1/2 kg cake .
I have ordered orchids, they have delivered the roses however the confirmation mail says your ‘orchids’ are delivered. And the support team still says no madam, we have delivered the orchids. There was a message card, that was also not delivered. They have completely ruined mine and my loved ones day..

We agreed that they will refund me for remaining cake and correct flowers will be delivered the next day ‘as an apology’. That also didnot happen and now they are refunding me after wasting my 4 days followup with them, ruining my loved ones best day. It’s very pathetic..
VERY POOR SERVICE.. DO NOT BUY ITEM FROM HERE

10 July 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

We are so sorry to hear about your unfortunate experience. That was truly not our intention.

We would like to apologize for any inconvenience we may have caused you .

As per telephonic conversation with our Agent we have refunded the 1/2 kg cake from our end and offered redelivery of the ordered flower arrangement to be delivered on the next day of the complaint with the message card and an apology note .

But unfortunately we were not able to get in touch with our local delivery section and thus we waited for 2 days for the update and refunded the full amount of the flowers arrangement also.

We have initiated the refund and the same will get reflected in your account within 1-2 business days.

Rated 1 out of 5 stars

I am really disappointed with their…

I am really disappointed with their service such a waste of time service they provide its around month no one delivered my gift to my family back home they took money in advance now not giving me refund as well. No any updates or true reply for my parcel every time saying I’m waiting time mam. I am also done with their customer service agents they have no any respect for their customer

24 June 2022
Unprompted review
Rated 1 out of 5 stars

Bad service, no delivery, bad presentation/packing

I have used them 3 times, but each and every time there was one issue or the other.
* Ordered fruit basket but it was delivered in a newspaper wrap.
* Ordered mixed dry fruits, it was delivered in a plastic carry bag
* Ordered flowers twice, but was not delivered
* Ordered birthday cake, although it was delivered but late in the evening when the party was over.
* The recent order, was a birthday cake and flowers, nothing was delivered.

All 3 occasions were ruined because of delivery issues. I would suggest try to avoid them if you don't want to be disappointed

2 June 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

Thank you for being a regular customer.

After receiving complain of your first order, we refunded the items which were missing and replaced items as per confirmation received from you.

As per our investigation the dry fruits that were packed in plastic bags packed inside gift boxes and no complain received about the delivery.

For items that were not delivered in your 3rd and 4th order, full refund has been provided.

For this remote location, we are exploring how to improve our services.

Rated 1 out of 5 stars

Very bad service GTI24×7 and behavior …

Very bad service GTI24×7 and behavior b4 make order they said in 2 or 3 hrs free delivery after make order charges 150 ruppes express delivery after canceled order money not returned m very upset

19 May 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

We received the order from you at 9:14 PM IST on 14 May 2022, which is after the cut-off time to place the order.

We never promised any delivery within 2-3 hours after placing the order, as an order cannot be delivered in the middle of the night, unfortunately.

However, the Rs.150 you had to pay is a "CitySurcharge" for delivery to an interior location. That is not any charge for any express delivery.

Lastly, the amount has been refunded back to you on 17 May 2022 at 11:42 AM IST. Kindly check with your bank for further reassurance.

Rated 5 out of 5 stars

Definitely recommend them!!

There was an issue with my order but once I shared the feedback, it was resolved pretty quickly. I have ordered from a lot of sites and have had bad experiences for which my feedback was not even acknowledged by those sites. So, I am really glad that gifts to India made an effort to listen and resolve my concern: I would definitely recommend them and will continue to order from them. Thanks.

13 May 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

Thank you for your valuable feedback!

Rated 1 out of 5 stars

Let down

The order comprised of flowers , cake and dry fruits. Only flowers were delivered. The update says all the three items were delivered. I rang the customer service and informed them. They suggested that the recipient should conduct a good search in the house , may be the cake is lying around somewhere!
They might or might not deliver the missed items but I felt sad and upset.
Good bye to GiftstoIndia and I hope to never use their service again.

11 May 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

The order was delivered on 12 May 2022 to the address of your choice. For any further issue, do contact us.

Rated 5 out of 5 stars

I ordered mother's day gift from this…

I ordered mother's day gift from this website to India from USA....
Good service and quality of flowers and cake.... will definitely order more from here in future.... keep up the good work GOI

10 May 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

Thank you for the feedback!

Rated 1 out of 5 stars

Unreliable delivery partners

Ref Order number GTI2085883/2022. Partially due to the fault of delivery partners in India, the entire Mother's Day surprise got ruined. Placed order on May 1 hoping it will deliver by May 8. Apparently the package shipped on May 3 and it reached Ahmedabad on May 4. According to GTI, the delivery driver tries to contact the recipient and can't get hold of them even though I provided 2 different contact numbers. One update stated that there was no one available at location which is a false claim because its a business location which is open from 9am - 8:30pm. GTI has always been good in the past but not sure what has changed but their customer service is not the same anymore and hence this will probably be the last time I used them.

7 May 2022
Unprompted review
Rated 5 out of 5 stars

Convenient & Reliable

Easy to use website. I love that you can start a profile and save addresses to deliver to. They can do same day delivery.

5 April 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

Thank you, we are glad!

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service Team.
The eatable items ordered were received in broken state.
One time call to customer service GiftstoIndia and they sent another order of the same item to the recipient very promptly.
I was notified by the recipient that they received another box of the same item.
They were very happy.
Great Customer Service
Thank You.

29 March 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

We are so glad to hear valuable feedback from you. Looking forward to serving you again

Rated 5 out of 5 stars

Excellent service

Excellent on-line service.
The courier guy Gopi, in Mysore, was also friendly, awesome and efficient. Delivery of the beautiful flower arrangement and Pistas was on time and that made everyone's day very special!

17 March 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

We appreciate your feedback.

Rated 5 out of 5 stars

DEEPAK IS LIFE SAVER.

DEEPAK IS LIFE SAVER.
THANKS DEEPAK

7 March 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

We are truly glad that Mr. Deepak helped you and guided you throughout. Looking forward to serving you again.

Rated 1 out of 5 stars

3rd class service…

3rd grade service and business who does not know how to speak and the not aware of their delivery team.

Promises that they will deliver on specific time and when followed up they abuse.

NOT RECOMMENDED SERVICE PROVIDER

22 February 2022
Unprompted review
Rated 1 out of 5 stars

Unprofessional and waster of money and time

No commitment at all, had ordered for valentine’s day and screwed up the whole thing by not delivering. Till night they were committing its enroute and finally didn’t arrive. They will not give you an option to order from somewhere else, promising they are going to deliver.
Next day messaging we are going to deliver in Feb 15th with a single word of apology. When we called them, they were so rude and saying they will check with delivery and provide resolution.

Unprofessional to the core and never ever go for them!!!. Total waste of money and time and will spoil your day.

15 February 2022
Unprompted review

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