GiftstoIndia24x7.com Reviews 

6,050
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate prompt delivery services, friendly communication, and fresh items like custom cakes and beautiful flowers for special occasions. Many people state that orders arrive right on time and look amazing, making personal milestones and celebrations truly memorable. However, some reviewers were not happy with delayed deliveries that completely missed important family events and anniversaries. Customers also mentioned unhelpful customer support teams alongside serious problems with damaged goods or missing tracking details. Reviewers frequently expressed deep frustration when orders failed to show up and proper assistance was completely unavailable to resolve these issues.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While many reviewers experienced prompt and successful... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery and great... See more

Order

Customers had ambiguous experiences with order processing, with some reviewers praising quick and successful... See more

Product

Consumers find product experiences to be divided, revealing stark contrasts in satisfaction. While some... See more

Customer service

People report ambiguous experiences with customer service. Many reviewers express severe disappointment,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I have option to give them negative star reviews I would. I ordered Rakhi for my brother from Germany to India on 11 Aug. It’s still haven’t delivered(29th Aug). No one is answering on WhatsApp or... See more

Rated 1 out of 5 stars

I was supposed to have a gift delivered for a child on the 24th September. GTI not only purchased it directly from Amazon but also had them delivered it. For some reason they tried in early August not... See more

Company replied

Rated 1 out of 5 stars

Horrundous experience..basically the person who attends the call or office in Gariahat branch..recently i rev6 a gift from USA in two intervals which were quite expensive according our currency..but r... See more

Rated 1 out of 5 stars

I bought gift card from them worth $98 dollars from them. Somehow, my relative didn't use it in 6 months and it got expired. I request them to renew it, but they refused to do it. They took my money a... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

We are in the business of delivering Gifts to India, but we don’t just deliver the ordered Gifts to India, we also deliver the emotions attached with the gifts. All our customers who Send Gifts to India through our website, have their loved ones miles away. Our customers spend a lot of time to select the perfect gift to send to their loved ones in India. To them, its not the gifts but also their feelings and emotions which are being delivered along with the Gifts to India. When you send Gifts to India, you convey how much you care for your loved ones.


Contact info

2.8

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(6,050)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely Recommended

Brilliant service. Ordered at 8am UK time and my gift was delivered by lunchtime. I have ordered from this company before and their service is always excellent.

22 December 2022
Unprompted review
Rated 5 out of 5 stars

Ordered 2 items for delivery to my…

Ordered 2 items for delivery to my daughter in India, I was e mailed when the items had been dispatched and delivered, my daughter was very happy with my purchases so I was very happy too, I will definitely use this company again, courteous, reliable, friendly staff with a good range of products

20 December 2022
Unprompted review
Rated 5 out of 5 stars

Best service

I had tried another services as well but no one delivered my order on time. GTI is a perfect service to send gifts to India. I will keep using it. I wish they can add some more products like health products,Electronics etc.

10 December 2022
Unprompted review
Rated 5 out of 5 stars

Same day delivery, ordered from germany

It was around 10:30 pm CET in germany when i ordered a rose bouquet and few chocolates for my friend in delhi. I wanted them to be delivered by next day. I got the confirmation order by 4:50 am CET. Then i asked the customer helpline on whatsapp to make the delivery a little sooner( person in charge replied in like 3 minutes or so) and guess what within an hour they even delivered it. It was super fast. Roses were fresh. And i did not pay ridiculously high charges compared to other companies. Premium service, highly affordable. I love it.

18 November 2022
Unprompted review
Rated 5 out of 5 stars

Awesome n Good Services

Ordered a Cake & Bouquet for my wife and basically cannot fault the service from GiftstoIndia. I would definitely recommend & definitely be using their services again in the future.... Once again thank you so much team GiftstoIndia....keep it up 👍

10 November 2022
Unprompted review
Rated 3 out of 5 stars

Customer service needs improvement

Their hours say 7am-10pm India time for customer service hours. Called like a million times at 8:05 am (India time) but got no response. Same thing with the whatsapp chatting and calling number as well as the live chat. After 2 and a half hours of repetitive calling and attempting to find someone who will help me, a woman finally responded and helped me address my concerns. Overall, the experience was exhausting and time consuming, but I'm glad my issue was resolved.

20 October 2022
Unprompted review
Rated 1 out of 5 stars

Stale Nuts and Tart Fruits …

I had ordered a fruit & flowers basket with two orders of pistachio & cashews . The nuts were stale almost like they were soaked in water with no crispness and the grapes in the fruit basket were really tart . First time ordering and was very unhappy with the results . Eatables have to be of a certain quality otherwise you are never going to have a return customer .

12 October 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

This is to inform you that such mistakes are truly unintentional and we try our best to rectify the same from our end.

However as per our guidelines we require a few inputs from our customers end to further investigate and look into such matters, in this case an image from your end would be highly appreciated.

We are still awaiting for a positive response from your end in order to solve the issue.

Rated 1 out of 5 stars

Horrible !

Horrible !! We ordered for a funeral25 roses to be delivered. They delivered some rotten white flowers. The family was waiting for the roses to decorate for the funeral.

12 October 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

We are extremely sorry about the inconvenience caused to you.

This is to inform you that the whole incident was unintentional but was a grave mistake from our end.

We understand that the occasion was a very sensitive one, and it was totally ruined due to the wrong delivery.

Please allow us a chance to redeem ourselves and redeliver the correct flower arrangement and process a refund for the order as well.

We have emailed you regarding it, and are hopeful you would give us a chance to make up for it.

Rated 1 out of 5 stars

Want to make your day worse go with them My first and last time order wthem

My first and last time order with them. I always go with ferns and petals if I need to send something to india as there service and products are not days or months old like gift 24/7 products are. To be honest they don't even deserve 1 star I can't leave it blank so I had to choose one star if I could give them negative stars I would like to do that. Worst service order cake some chocolates and bouquet for a birthday. The cake was so bad it tasted gross, unhealthy, it was smelling. I called them 5-6 times and I reside in america so there business hours run according to india I called so many times but I am not gonna wake up whole night to talk to them I got my work to do. I got hold of them over the weekend and explained them what happened. What they said in return was oh we can compensate for another cake. Are you service after getting this service do you think I will order the cake again. No one wants to get sick again with your product. And they didn't bothered refunding me back instead said oh you should have called the same day which I did but no one answered as the call system is not 24 hour. What I want to say is make your day worse or want to make the other person day worse order with them

27 September 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

We truly sorry about the inconvenience caused to you and would be more than grateful if you give us a chance to make up for it.

This is to inform you that we would like to offer a redelivery of the cake to make things right between us.

We have also sent you an email regarding the same, Kindly have a look and revert to us so that we can take the next course of action.

Rated 5 out of 5 stars

They were fast!

They were fast, very cooperative and very helpful! My aunt loved the flowers and the fruits. I live in US so they worked really well to make sure it got delivered in India!

22 September 2022
Unprompted review
GiftstoIndia24x7.com logo

Reply from GiftstoIndia24x7.com

Thank you for giving us this valuable feedback, we are really glad that you had a good customer experience.

Rated 4 out of 5 stars

Good quality of product, Good Customer Service

I ordered a gift for my daughter online under Same Day Delivery. While making payment, I prefer Internet Banking. My bank is HDFC Bank and this bank is not available under Net Banking option. It is very surprising that such a renowned Indian bank is not available for Internet Banking payment. Another option of NEFT / Bank Transfer is available with HDFC Bank. So I required to make payment through NEFT. After successful payment, I can't complete the process of ordering the gift. Customer Service Desk (online assistance & WhatsApp No.) is working for limited time. So I couldn't get any help till 7:30 am.
Once it was confirmed about payment, staff at backhand completed the order. And I received the Order No. on my WA. That No. was wrong (typo error). I couldn't trace my order status.
Customer Service staff on WhatsApp provided correct order No. later.
This service at the backhand should be perfect & prompt...
All major govt & private banks should be available for Internet Banking payment option.
As per requirement, the gift is delivered at correct address on the same day. Quality & appearance is really good as mentioned on the website. Later got very good support from backhand staff on WhatsApp... Overall, I had "good to very good" experience.

14 September 2022
Unprompted review
Rated 1 out of 5 stars

I sent a Rakhi Hamper to my brother 2nd…

I sent a Rakhi Hamper to my brother 2nd time from this website and both times the sweets in the hamper were expired, the customer service is of no help, 1st time we thought they might have send expired products by mistake but this is what they do. , would recommend not to use this service.

19 August 2022
Unprompted review
Rated 1 out of 5 stars

BAD SERVICE-VERY BAD

its not 1 but on numerous occassion, my orders were delivered after the occassion, not sure why they hire Blue Dart if they cant do their job, I am sorry but I had to give only 1 star as even the customer service is very very bad, no one responds. NOT WORTH and I am not ordering through this site ever.

11 August 2022
Unprompted review
Rated 5 out of 5 stars

Thank you team GTI 24X7,

Thank you team GTI 24X7,
The services provided was excellent, Though there was a slight delay in the delivery but that's ok.
Receiver was happy with the gift 🎁
Thanks for entire team of gti.

16 July 2022
Unprompted review

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