Giftcards.com Reviews 16,145

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 619 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, appreciating the ease and convenience of sending virtual gift cards and the quick purchasing process. Many highlight the wide selection of gift cards available and the ability to personalize them. However, some people were dissatisfied with the product, noting issues with gift card redemption and limited selections for certain cards. There are also concerns regarding the website, with some experiencing errors during payment, issues with order processing, and the system changing recipient information.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers praise the vast selection of gift... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express satisfaction, finding the site... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers report significant issues, including... See more

Order

People report ambiguous experiences with order. Many customers find the ordering process super easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'll clarify more on this review. I've had an pleasant experience with this company! Navigation is a huge thing for me so navigating their website finding a preferred virtual gift card without any... See more

Company replied

Rated 5 out of 5 stars

Quick registration, which was optional, so if you would prefer to continue as a guest, you can. Different types of gift cards with subtle features that can make a big difference. Never knew certain of... See more

Company replied

Rated 5 out of 5 stars

Gift card buying process is always quick and easy. Selections are great and you can even add a video and written greeting. My go to place for buying VISA gift cards online bc they can now be added to... See more

Company replied

Rated 5 out of 5 stars

Giftcards.com is a great alternative to regular gifts for others. The selection is vast, and it is easy to order them. They arrive quickly after ordering them. I would recommend them to anyone looking... See more

Company replied


Company details

  1. Gift Shop
  2. Hobby Store

Written by the company

Since 2002, Giftcards.com has been America's longest-running trusted online gift card destination, backed by over 16,000 verified reviews, the Gift Safe Pledge, and 450+ brands including Visa, Mastercard, One4all, all available for fast and secure delivery.


Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worked like a charm to send a Visa gift…

Worked like a charm to send a Visa gift card. Easy to maneuver interface.

15 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Kathryn,

Thank you so much for your kind 5-star review! We’re thrilled to hear that your experience sending a Visa gift card was smooth and that you found our interface easy to use. Making the process simple and convenient for our customers is always our goal, so your feedback truly means a lot to us. We appreciate you choosing Giftcards.com and hope to be part of your future gifting moments!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Easy and secure!

15 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Garrett,

Thank you so much for your 5-star review! We’re thrilled to hear that you found your experience easy and secure, as providing a smooth and safe process is always our top priority. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to serving you again soon!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Easy and fast way to send a gift card..

15 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Tony,

Thank you so much for your 5-star review. We are thrilled to hear that you found the process easy and fast, as we strive to make sending gift cards as convenient and seamless as possible. We truly appreciate your support and look forward to helping you again in the future.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

made it quick and easy

15 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Eian,

Thank you so much for your 5-star review! We're delighted to hear that your experience with Giftcards.com was quick and easy, as providing a smooth and convenient process is exactly what we aim for. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Fast and easy

15 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hi Michelle,

Thank you so much for your 5-star review! We're delighted to hear that you found your experience fast and easy, as providing a smooth and convenient process is exactly what we aim for. We truly appreciate you taking the time to share your feedback and look forward to serving you again in the future!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Awesome,thanks easy to use

15 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Destiny,

Thank you so much for your 5-star review! We're thrilled to hear that you found our service easy to use and had an awesome experience. Your feedback means a lot to us, and we're glad we could make things simple and convenient for you. If you ever need assistance or have any questions in the future, we’re always here to help. Enjoy your gift card, and thanks again for choosing Giftcards.com!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Quick and easy

Quick and easy

14 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Francisco,

Thank you so much for your 5-star review! We’re thrilled to hear that your experience with Giftcards.com was quick and easy, as providing a smooth and convenient process is exactly what we strive for. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future!

Regards,
Maurice V.
Giftcards.com

Rated 1 out of 5 stars

Not sure what is happening to your…

Not sure what is happening to your website, but it took 5 tries with three stating the address was incorrect and two not accepting my credit card to get this transaction to work. Then your site for assistance was zero help, they told me that my Internet wasn't working (hello how was I communicating with them?????

14 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hi Gwen,

Thank you for sharing your experience with us, and we’re truly sorry for the frustration you encountered while trying to complete your transaction and when seeking assistance. We understand how disappointing it must have been to face repeated address and payment issues, as well as not receiving the support you expected. We would like the opportunity to look into this further and make things right, so please check your email for a message from noreply.notifications@trustpilot.com where we’ve requested additional details to assist you further.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Fast and Easy

Fast and Easy. Seamless purchase and quick delivery.

14 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear Micaela,

Thank you for your kind review! We’re thrilled to hear that your experience was fast, easy, and seamless from purchase to delivery. Providing a smooth and efficient process is something we strive for, and your feedback lets us know we’re on the right track.

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

Everything was easy to complete and the…

Everything was easy to complete and the little cards are really cute :)

14 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear Debra,

Thank you for your wonderful feedback! We’re so glad to hear that everything was easy to complete and that you loved the little cards—we think they’re pretty cute too! It means a lot to know you had such a positive experience, and we truly appreciate your support.

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

So far so good

So far so good

14 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello,

Thank you for taking the time to leave us a 5-star review—we’re thrilled to hear that everything has been “so far so good”! It’s great to know your experience with Giftcards.com has started off positively, and we’re committed to keeping it that way every step of the journey. If there’s ever anything we can assist you with or improve on, please don’t hesitate to reach out. We truly appreciate your support and look forward to continuing to serve you!

Warm regards,
Josh R.
Giftcards.com

Rated 4 out of 5 stars

more promo codes with longer durations

the site is awsome but your guys promo codes never work or aren't up long enough.

13 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello,

Thank you so much for your kind review and for highlighting that you find our site awesome—we truly appreciate your support! We’re sorry to hear about your experience with promo codes not working or expiring too quickly, and we completely understand how that can be frustrating. Your feedback is very helpful, and we’ll be sure to share it with our team as we continue working to improve how we communicate and manage our promotions. We’re glad you’re enjoying the overall experience, and we hope to make it even better for you moving forward!

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

I used chatgpt to get here and it…

I used chatgpt to get here and it worked just like he said and omg it was great! Good service

13 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Christopher,

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that your experience was smooth and that everything worked exactly as expected. It’s great to know our service met your expectations and made a positive impression. We truly appreciate you taking the time to share your feedback, and we look forward to assisting you again in the future!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Would absolutely recommend

Would absolutely recommend! Fast and reliable

13 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Missi,

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you found our service fast and reliable, and your recommendation truly means a lot to us. Our team works hard to provide a smooth and dependable experience for every customer, and we’re glad we could deliver that for you. We look forward to serving you again in the future!

Regards,
Maurice V.
Giftcards.com

Rated 3 out of 5 stars

works

its buying a gift card online

12 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hi there,

Thank you for your feedback. We appreciate you taking the time to share your experience with purchasing a gift card online. We would like to learn more about your experience so we can better assist you. Please check your email for a message from noreply.notifications@trustpilot.com, as it contains a secure link for you to provide additional details. We look forward to assisting you further.

Regards,
Maurice V.
Giftcards.com

**UPDATE FROM GIFTCARDS.COM 05/19/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.

Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Purchased several times and…

Purchased several times and Everything's good. Just the purchase review time is a little bit longer.

12 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Hello Guang,

Thank you so much for your continued support and for taking the time to share your experience! We’re thrilled to hear that you’ve had consistently positive purchases with us. We also appreciate your feedback regarding the purchase review time, as insights like this help us improve and provide a smoother, faster experience for our customers. Your loyalty means a lot to us, and we look forward to serving you again soon!

Regards,
Maurice V.
Giftcards.com

Rated 4 out of 5 stars

It was easy I like that it could be…

It was easy I like that it could be shipped to me the only thing don't give me a date for delivery.

11 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear Ruth,

We’re glad to hear you found the ordering process easy and appreciated the option to have your gift card shipped to you. Thank you as well for your feedback regarding delivery dates—we understand how helpful that information can be and appreciate you sharing your experience with us.

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

The process was seamless and quick!

12 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear Steve,

We really appreciate your 5-star review! It’s wonderful to hear that you found the process seamless and quick, as we strive to make gifting easy and convenient from start to finish. Thank you for choosing Giftcards.com and for sharing your positive experience.

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

Awesome Gift option

It add so much when you send a personalised gift card

11 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear David,

Thank you so much for your kind feedback! We’re delighted to hear that the personalized gift card added an extra special touch to your gift. Creating meaningful and memorable gifting moments is exactly what we aim for, and we truly appreciate you taking the time to share your experience with us.

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

Easy and secure

Easy and secure

11 May 2026
Unprompted review
Giftcards.com logo

Reply from Giftcards.com

Dear Mary,

Thanks for sharing your experience! We’re glad you found the process easy and secure—providing a simple and safe way to send gifts is exactly what we strive for. We appreciate your 5‑star review and your support.

Warm regards,
Josh R.
Giftcards.com

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