GiftCards.com Reviews 16,117

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 584 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience positive, appreciating the ease of navigation and the straightforward process of purchasing gift cards. Many highlight the convenience of various payment options and the ability to personalize gifts, making the process quick and simple. However, some people were dissatisfied with the product and website, encountering issues such as errors during payment processing and difficulties with order fulfillment. There were also concerns about the website's functionality, with some experiencing problems with recipient information being reset and orders not being recognized.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers appreciate the vast selection... See more

User experience

Customers generally report positive experiences with the user experience, finding the process easy, fast, and... See more

Website

Users describe ambiguous interactions with the website. While some reviewers found it extremely easy to use,... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers report significant difficulties with... See more

Order

Clients share ambiguous opinions on order. Many customers find the ordering process easy and convenient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is an excellent way to shop for gift cards or prepay virtual cards. "The Great Wall of Gift Cards" in any major retailer can be so overwhelming to browse. Then there's all cards for brands, bus... See more

Company replied

Rated 4 out of 5 stars

It was really easy to navigate the website and to find exactly what you are looking for. It's super convenient for fast and easy gifting and I like how there are multiple payment options you can choos... See more

Company replied

Rated 5 out of 5 stars

Gift card buying process is always quick and easy. Selections are great and you can even add a video and written greeting. My go to place for buying VISA gift cards online bc they can now be added to... See more

Company replied

Rated 5 out of 5 stars

Quick registration, which was optional, so if you would prefer to continue as a guest, you can. Different types of gift cards with subtle features that can make a big difference. Never knew certain of... See more

Company replied


Company details

  1. Gift Shop
  2. Hobby Store

Information provided by various external sources

GiftCards.com is the world’s oldest gift cards site. We sell personalized Visa gift cards with matching greeting cards, discounted merchant gift cards, emailable Virtual gift cards, group gifting, and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and easy to send gift cards to…

Fast and easy to send gift cards to someone. I love it!

17 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Eric,

Thank you so much for your kind feedback! We’re thrilled to hear that you found the process fast and easy when sending a gift card—making things simple and convenient for our customers is exactly what we aim for. Your support means a lot to us, and we’re glad you love the experience!

Warm regards,
Josh R.
Giftcards.com

Rated 4 out of 5 stars

It was quick and easy to process

It was quick and easy to process. I really appreciate the options for payment as well. Will use this again going forward.

16 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Dear Ondria,

Thank you so much for your thoughtful review! We’re delighted to hear that you found the process quick and easy, and that our variety of payment options made your experience even more convenient. Making things simple and flexible for our customers is always a top priority, so it’s wonderful to know we’re meeting that goal. We truly appreciate your support and look forward to helping you again in the future!

Warm regards,
Josh R.
Giftcards.com

Rated 1 out of 5 stars

No tracking info after 5 weeks.

It has been nearly 5 weeks since they acknoledged my order.
I have yet to receive any information at all.
While I have used this site for years for Christmas gifts this will likely be my last order.
Very poor customer support.

12 April 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello,

We’re very sorry to hear about your experience and understand how frustrating it must be to wait this long without updates, especially after being a loyal customer over the years. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We’d like the opportunity to investigate your order and make this right—please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out there to securely gather your details and assist you further. We value your business and hope to restore your trust in us.

Warm regards,
Josh R.
Giftcards.com

**UPDATE FROM GIFTCARDS.COM 05/20/2026:**

Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.

Warm regards,
Josh R.
Giftcards.com

Rated 5 out of 5 stars

I have been using this website since…

I have been using this website since 2024, and I am very happy with it. Shipping is fast and on time

12 December 2025
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Ridvan,

Thank you so much for your continued support since 2024 and for taking the time to share your experience! We’re thrilled to hear that you’ve been happy with our service and that your orders have arrived quickly and on time. Providing a reliable and seamless experience is very important to us, and your feedback truly means a lot. We look forward to continuing to serve you in the future!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Seems to be the easiest transaction

Seems to be the easiest transaction. I've ever made for a gift.

16 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Emily,

Thank you so much for your wonderful review! We're thrilled to hear that your experience with Giftcards.com was smooth and easy, as making gifting simple and stress-free is exactly what we aim for. It means a lot to know we could help make your purchase one of the easiest transactions you've had. We truly appreciate your support and look forward to assisting you again in the future!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

It was such an easy transaction

It was such an easy transaction. And to be able to make it a singing gift card was so fun.

16 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Jamye,

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found the transaction easy and enjoyable, and it’s great to know the singing gift card added an extra layer of fun to your experience. We’re always looking to make gifting more memorable and convenient, so your feedback truly means a lot to us. We appreciate you choosing Giftcards.com and hope to help you create even more fun moments in the future!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Nice

I've used this website for virtual gift cards 2 times in 4 days, and both experiences went well.

16 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Paisley,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that both of your recent purchases of virtual gift cards went smoothly and that you had a positive experience each time. Providing a fast, reliable, and convenient service is what we strive for, so your feedback truly means a lot to our team. We appreciate your trust in Giftcards.com and look forward to serving you again soon!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Ubiquitous But In A “Real Housewives of Beverly Hills” Way! You will LOVE this!

I have utilized this site on multiple occasions in a pinch and they have always been perfect! They have a catalogue of retailers that is so ubiquitous yet not overwhelming.

16 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello John,

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Giftcards.com has been a reliable solution for you when you needed it most. Knowing that your experiences have consistently been smooth and perfect truly means a lot to our team. We appreciate your continued trust and look forward to being there for you whenever you need us again!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Super fast and easy process loved it

16 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Natalie,

Thank you so much for your kind feedback! We’re thrilled to hear that you found the process super fast and easy, as that’s exactly the experience we strive to deliver for every customer. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Easy as Pie

easy as pie, quick bday gift when the date sneaks up on you. create an account and the process is even easier!

16 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Jessica,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Giftcards.com made your birthday gifting quick and effortless. It’s great to know that creating an account helped make the process even smoother for you. That’s exactly the experience we aim to provide! We truly appreciate you taking the time to share your feedback and look forward to helping you with more easy, last-minute gifts whenever you need them.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

So easy to order gift cards!!

16 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Cheryl,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found the ordering process so easy, as we strive to make every step simple and convenient for our customers. Your feedback truly means a lot to us, and we appreciate you choosing Giftcards.com. We look forward to serving you again soon!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Such an easy experience and took no…

Such an easy experience and took no time at all. Smooth Process.

15 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Scott,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your experience was quick, easy, and seamless from start to finish. Providing a smooth and efficient process is exactly what we strive for, so it’s great to know we delivered for you. We truly appreciate your support and look forward to serving you again in the future!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Worked like a charm to send a Visa gift…

Worked like a charm to send a Visa gift card. Easy to maneuver interface.

15 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Kathryn,

Thank you so much for your kind 5-star review! We’re thrilled to hear that your experience sending a Visa gift card was smooth and that you found our interface easy to use. Making the process simple and convenient for our customers is always our goal, so your feedback truly means a lot to us. We appreciate you choosing Giftcards.com and hope to be part of your future gifting moments!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Easy and secure!

15 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Garrett,

Thank you so much for your 5-star review! We’re thrilled to hear that you found your experience easy and secure, as providing a smooth and safe process is always our top priority. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to serving you again soon!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Easy and fast way to send a gift card..

15 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Tony,

Thank you so much for your 5-star review. We are thrilled to hear that you found the process easy and fast, as we strive to make sending gift cards as convenient and seamless as possible. We truly appreciate your support and look forward to helping you again in the future.

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

made it quick and easy

15 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Eian,

Thank you so much for your 5-star review! We're delighted to hear that your experience with Giftcards.com was quick and easy, as providing a smooth and convenient process is exactly what we aim for. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Very simple process.

15 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hi Rico,

Thank you so much for your kind 5-star review! We’re thrilled to hear that you found the process quick, easy, and simple to use. Providing a smooth and convenient experience is our top priority, and your feedback lets us know we’re on the right track. We truly appreciate your support and look forward to serving you again soon!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Fast and easy

15 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hi Michelle,

Thank you so much for your 5-star review! We're delighted to hear that you found your experience fast and easy, as providing a smooth and convenient process is exactly what we aim for. We truly appreciate you taking the time to share your feedback and look forward to serving you again in the future!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Awesome,thanks easy to use

15 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Destiny,

Thank you so much for your 5-star review! We're thrilled to hear that you found our service easy to use and had an awesome experience. Your feedback means a lot to us, and we're glad we could make things simple and convenient for you. If you ever need assistance or have any questions in the future, we’re always here to help. Enjoy your gift card, and thanks again for choosing Giftcards.com!

Regards,
Maurice V.
Giftcards.com

Rated 5 out of 5 stars

Quick and easy

Quick and easy

14 May 2026
Unprompted review
GiftCards.com logo

Reply from GiftCards.com

Hello Francisco,

Thank you so much for your 5-star review! We’re thrilled to hear that your experience with Giftcards.com was quick and easy, as providing a smooth and convenient process is exactly what we strive for. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future!

Regards,
Maurice V.
Giftcards.com

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