Gift Baskets Overseas Reviews 

605
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Living in the USA and sending parcels to Europe can be very expensive and cost the receipiant even more. So I purchased the Vitamin E basket for a special friend in Italy through Gift Baskets Oversea... See more

Company replied

Rated 5 out of 5 stars

Always active with response and making sure flowers are on time and esp thanking lot delivering flowers at quickest on condolences On 23rd July and giving best attention and details to bouquet

Rated 5 out of 5 stars

Mum lives in Barbados and received her gift today after a horrible week dealing with Hurricane Elsa. Giftbaskets kept me informed about the rescheduled delivery throughout the whole process. I've noth... See more

Rated 4 out of 5 stars

The choices were many and clear, the ordering process was slick and easy with options for delivery etc. There was the right amount of confirmation and notifications too. Unfortunately the gift was d... See more

Company replied

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Flower Delivery
  4. Gift Basket Store
  5. Hobby Store

Written by the company

International Corporate gift baskets delivery, International Gifts: gourmet gift baskets, fruit baskets, gift sets, gift hampers, chocolate gifts and more for major holidays: Christmas, Easter, New Year, Birthdays, Weddings and more. Build your own basket for international delivery from selected items.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

605 reviews

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No recent history of asking for reviews

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4.7

All reviews

(605)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience

Everything I needed was taken care of beautifully. They respond quickly to all queries. It was my first experience sending a gift overseas and I am so happy to choose this service. Highly recommended 👌

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Hello
Greetings of the day!
I am really grateful to you for all your kind support. I'm impress with your services. I'm thankful to all of your team memebers as well.
I had an amazing experience with this company. The customer service was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received.

20 July 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE! DON'T RISK IT!

I bought 2 gift hampers to Germany as a birthday surprise for delivery Jun 5th and requested a pic to see the hampers.

On Jun 5th I got an email stating the gift was delivered, but no pic. I asked about the pic, and they stated it was not possible in Germany. Who doesn't have a phone to take pics in 2023? They assured me however that the gift was of highest quality, and was delivered to a pick up point designated by my friend as he wasn't home. They included a tracking link.

I noticed on the link it showed delivery to the pick up on Jun 2nd and stated ONE piece.

I didn't hear from my friend on Jun 5th, but on Jun 6th he received an email stating to collect the gift at a collection point as he wasn't home Jun 5th. They never went to his home...the tracking showed it was delivered directly to the collection store Jun 2nd. They were lying and orchestrating everything as if he missed the delivery.

I asked my friend to send me a pic. It was only ONE package containing 2 cheap packs of biscuits, one bar of lindt chocolate, and one pack of nuts. I paid over $300 for TWO separate gifts containing gourmet teas, coffee, jams, several cookies, chocolates, a mug and other stuff. They are ABSOLUTE FRAUDS!!

I demanded a refund as I had proof of photos, and tracking link they sent. I was refunded immediately after sending a furious email with threat to involve authorities.

Getting the refund however does not bring back or rectify the lost experience!! In fact, they deliberately and completely ignored his birthday Jun 5th!! DON'T RISK IT IS MY ADVICE.

5 June 2023
Unprompted review
Gift Baskets Overseas logo

Reply from Gift Baskets Overseas

Dear JM,

We apologize for not being able to provide an experience according to our standards.

Evidently, it saddens us that after a couple of experiences with our company, you don't trust our services anymore which is totally something understandable.
We just would like to mention that by no means, during all the stages of the gifting process, information was provided to you in a way to orchester a lie.
In regard to the picture, when this was initially requested, we actually were honest and informed you that this could not be guaranteed. At that time, we were not aware that this would significantly be a must rather than just a request.

On the other hand, as soon as we learned about the final outcome of the delivery, we indeed understood that a refund would be the least we could do and then, we processed it accordingly right away.

In the end, even though the refund was processed, our actions do not end just there, as we have the responsibility to look further into the processes and improve this for the future.
We finally verified that the shipping company was highly involved in the delivery result; nevertheless, we do understand this does not change the experience you and your recipient had and we totally agree with you on this point.

We extend our apologies once again for the inconvenience caused.

Rated 5 out of 5 stars

Ordered a gift to another country

Edit: 20 June 2023
I got my full amount refunded from the company. Special thanks to Yamil who took the main initiative to follow up my case and ensured that i recieved my full amount. He was very supportive unlike other agents with those who i have conversations through WhatsApp which yoeled no results in the past. I would like to remind the that rather athan leaving any issue halfbaked, it should be followed up unto the last and ensure the customer is best satisfied with the company's services. Thanks once again.
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Ordered a gift to another country. Payment made through Xanpay, a third party payment agency. Later had to cancel due to personal reasons. They didn't refund the money. On asking they told that they had already refunded the amount to Xanpay. When contacted Xanpay, they are citing various reasons and haven't paid me. These guys are simply frauds. Don't ever do transactions with them. Look for other genuine online gift services.

1 March 2023
Unprompted review
Gift Baskets Overseas logo

Reply from Gift Baskets Overseas

Dear Krishnaraj,

First of all, we are tremendously sorry you have experienced such an incident.

As you mention and confirm, this particular process is managed by an external payment processor, a third party we do not have control over.
This recent event does not represent our usual refund process which is smooth and does not represent our standard experience; something you for sure are aware of after being our customer for several years.
We confirm once again that the mentioned refund was processed from our end and debited from our account.

In any case, we totally understood your feelings caused by the negligence of an external party; considering this, in the past weeks we emailed you in order to have a further conversation in the pursuit of reaching a solution to this case. With this in mind, alternative options were proposed to you although we have not received a formal response from your side.

We are still ready to work on this further; we kindly invite you to verify your inbox in this regard. Our main is always to work on the satisfaction of our customers.

Rated 1 out of 5 stars

What a rip off!!!

What a rip off!!!!!!!!!! Had the service for Tallinn Estonia, for a beer package.

I looked into it after my wife said the price and was floored.
6 x bottles of a.le coq double stout (about 15 eur total)
100 g parmigiano reggiano (4 eur at the rimi for the exact brand!!!!!)
1 rose (a few eur maybe)

I totally expect there to be an upcharge when we receive things like this, but this horrible. My wife spent 150 USD+ for what is maybe (and I think I'm over guessing) 25 eur worth of items.

Plus their communication was pretty bad and only got good when my wife threatened to cancel. I wish she had, and just sent a bolt order.

This is beyond ridiculous and strongly advise staying far away from them. If you look at the price of the items and ask the recipient the price, you will understand why.

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Great Products and Service- would highly recommend!

Ordered champagne and flowers for my niece’s birthday who was studying abroad and couldn’t be happier with the service, communication, and quality of their products. I was hesitant at first as it was being sent overseas, but they delivered quickly (within 2 days) and as promised keeping in touch every step of the way. A little pricey but definitely worth every dollar spent. Would highly recommend. Thanks for a great experience.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

The customer service is wonderful. They rang me within 30 minutes the first time I used them as I had forgotten to add receiver's phone number. Another time I got the address wrong and they sorted it immediately I realised. I use twice a year to send gifts to my son in Hong Kong from UK. They are always delivered on time and are beautifully packaged and of high quality.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

I found this company very reliable.My…

I found this company very reliable.My relatives in Spain specially my grandkids were so very happy of what they received from us here in Canada. They were surprised! They sent us pictures and video of it and we were amazed too!
I highly recommended this website/company for gift delivery overseas.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Personalized gifting experience

My requirement was to deliver a gift for an special occasion from Bangalore to Dublin, Ireland with in 2 days. My first time experience with Giftbasket was amazing- timely delivery, personalized gifting option and quality of gift products delivered.
Thanks team for making the gifting experience most memorable one.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

This is my second time win

This is my second time using this company for Valentine's Day international shipping. Ordering was convenient and allowed for a customized gift basket. The shipment delivered accurately and on time. Love to see a business doing their work well and dependably.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Huge help with delivery issues

Gift was scheduled to be delivered on Valentines Day. Tracking showed gift was sitting in local office on Valentines Day but it was never delivered.

Giftbasketsoverseas worked tirelessly with us to make sure that it was delivered that same week. Highly recommended and will use again.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

The best in the business

Well to start with the selections of gifts from the web page was pretty good. From the pre-prepared gifts to the ability to customize your own. This type of transaction takes trust, because when you press the order button it is out of your control. This is the 6-7th order I have placed using Giftbasketsoverseas, and they have come through every time, and on-time. The prices are a little steep but for peace of mind it is worth it. Thanks again for helping me make this day special for the love of my life.

13 February 2023
Unprompted review
Rated 5 out of 5 stars

good and fast service

good and fast service, friendly service, complete order information. I will definitely use this company again, because they help people from different countries to be closer and bring happiness and good mood with gifts! Thanks a lot!

17 January 2023
Unprompted review

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