The flowers were delightful and delivered in a timely in a timely manner however the website is misleading. I thought i was ordering from the Red Deer Hospital Gift shop not an American company. I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered flowers and a box of chocolate for my son and his wife and new baby, born in another state. The flowers came within a day and were beautiful. The chocolates never arrived, for an unknown rea... See more
Company replied
I really liked that while being in the hospital’s site I could order the flowers right there and choose something I wanted (not a standard). I also liked that you offer to deliver them if the patient... See more
Company replied
Item was delivered as ordered. But delivery fee seems rather excessive when I thought I was buying from the gift shop within the hospital.
Company replied
Company details
About HospitalGiftShop.com
Written by the company
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Contact info
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, United States
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service! We had to switch delivery locations and there were some mix ups. But Hospital Gift Shop was responsive, helpful and went above and beyond to make sure our delivery made it. Thank you so much!
11 September 2026
Top Notch Customer Service
I am so thankful I ordered flowers through you guys! The arrangement my sister received was so beautiful. The communication is top notch as well!
10 September 2026
Despite ordering within the same day…
Despite ordering within the same day cutoff, they were unable to deliver until the next day.
Despite ordering 2 items, a flower basket and a balloon bouquet (6 - It's a boy) , only a flower basket with 1 balloon was delivered.
They were very prompt at responding to online inquiries.
The flower basket was very nice and got rave reviews. Looks like they substituted a better flower arrangement with 1 balloon (Generic Baby).
They did not inform me of this substitution.
Acceptable, but not optimal.
10 September 2026
They don’t communicate at all
They don’t communicate at all , not only did I get chargerged $19.99 for a same day delivery it didn’t come same day. I called they said it would come the next it’s now 5 pm still no flowers and on top of all that you don’t even have what I ordered and gave me no info on what you switched it out with
11 September 2026
Unprompted review
Everything was so easy, even a caveman could do it.
Everything was so easy I was able to do it over the phone. My friends received their beautiful flowers the same day.
5 September 2026
Reply from HospitalGiftShop.com
Thank you very much for your kind review! We’re thrilled to hear that we made the process easy for you, even over the phone, and that your friends received their beautiful flowers the same day. We truly appreciate your choice of Hospital Gift Shop, and we’re pleased that we could help brighten their day!
Disappointed the site said it would be…
Disappointed the site said it would be delivered on the specified day and it wasn’t
Then when it was delivered the card wasn’t included.
4 September 2026
Reply from HospitalGiftShop.com
Thank you for your feedback. We apologize for the disappointment with your order, especially due to the missing card message. We understand how important it is for a special gift to arrive on time and with a personal touch. While we confirmed the original order was delivered, we sent a second one to ensure your recipient received their gift. We appreciate you bringing this to our attention.
The service and arrangement was done
The service and arrangement was done
In a very pleasant customer experience.
Very nice and beautiful flowers.Thank you
4 September 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind review! We’re delighted to hear you had a pleasant experience and loved the beautiful flowers. It means so much to us to help make these thoughtful moments special. We truly appreciate you choosing Hospital Gift Shop!
Did not deliver same day as promised
Did not deliver same day as promised. In fact not sure if they were ever delivered to them. Last I heard they were dropped off at the hospital late the second day
4 September 2026
Reply from HospitalGiftShop.com
Thank you for taking the time to leave a review. We apologize for any confusion regarding delays. After reviewing your order, we did not find any delays; however, we do see that an updated address was provided, and we have confirmation that the delivery was completed. We have also followed up with our designer about this matter. We will get back to you shortly to confirm everything.
Reply from HospitalGiftShop.com
Thank you so much for your kind review! We’re thrilled to hear you were happy with both our products and service. We truly appreciate you choosing Hospital Gift Shop and look forward to helping you again!
My gifts couldn't be delivered to the…
My gifts couldn't be delivered to the patient because of the area he was in. I asked for my order to be cancelled so I could reorder when he was moved to a different room. Instead they gave them to his son who didn't want them. I spent over $200 on these gifts from out of state.. I'm upset that I was told the order was cancelled when it wasn't...
30 August 2026
Reply from HospitalGiftShop.com
Thank you for sharing your experience. We apologize for the confusion regarding your order and understand how upsetting it must have been, especially since you were ordering from out of state. We regret that your cancellation request was not handled properly. We have reached out to you directly and appreciate the chance to address your concerns. We’re truly sorry for falling short of your expectations.
After the missed delivery in the…
After the missed delivery in the hospital, they were able to accommodate the order and deliver directly to their home! Great customer service really appreciate the extra mile!
27 August 2026
Reply from HospitalGiftShop.com
Thank you very much for your kind review! We’re pleased that we could accommodate your order and deliver it directly to your home. We truly appreciate your understanding and are delighted that our team could go the extra mile to make things right!
Very Quality & Efficient
I needed to quickly find a quality snack gift that could be delivered to a hospital room on the same day. I was delighted when I found the Hospital Gift shop because their products looked good, were reasonably priced and the same day delivery items were marked.
Very positive experience,
27 August 2026
Reply from HospitalGiftShop.com
Thank you so much for your wonderful review! We’re delighted that you found exactly what you were looking for and that our same-day delivery options made it easy to send something thoughtful to the hospital. We truly appreciate you choosing Hospital Gift Shop and are so glad we could make the process quick and convenient!
Great Job.
Great Job.
The recipient loved the arrangement.
They were able to deliver the flowers even after the customer had checked out.
26 August 2026
Reply from HospitalGiftShop.com
Thank you for your wonderful review! We’re so glad to hear the recipient loved the arrangement and that we were able to get it delivered even after they had left the hospital. We truly appreciate you choosing us to help brighten their day! 🌸
better late than never
company states same day delivery for orders taken before 1:00 pm.
My order, paid at 12:00 but were delivered the next day. disappointing. Flowers were exquisite!!
Diane was very helpful and reassuring in hopes for delivery on time but they were all out of flowers until tomorrow.
27 August 2026
Reply from HospitalGiftShop.com
Thank you for your feedback, and we sincerely apologize that your order was not delivered the same day as expected. We understand how disappointing that was, especially after ordering before the cutoff. We’re glad to hear the flowers were exquisite and that Diane was helpful and reassuring. We truly appreciate your understanding and are sorry we fell short of your delivery expectations.
Had to scout the hospital to find the arrangement
Balloon arrangement I ordered was great, however I received an email that it was delivered but it was not. I had provided the patient's name and room number as well as paid a $15 delivery fee but 24 hours later, and after multiple phone calls to various places, we realized it was left at the main desk of the hospital so the recipient's family had to go and retrieve it. Not sure what the delivery fee I paid was for.
26 August 2026
Reply from HospitalGiftShop.com
Thank you for your feedback, and we’re glad to hear you loved the balloon bouquet! We sincerely apologize for the confusion surrounding the delivery. Due to hospital security protocols, our drivers are unable to deliver directly to patient rooms, so the bouquet was left at the hospital’s designated receiving area. Our balloon bouquets are prepared off-site and delivered directly to the hospital, which is why a delivery fee applies. We understand how frustrating it was for the family to retrieve the bouquet, and we truly appreciate your feedback.
This service is awesome
This service is awesome, especially for those who live out of state and want to send something immediately.
22 August 2026
Reply from HospitalGiftShop.com
Thank you so much for your wonderful review! We’re thrilled to hear you found our service helpful, especially when sending a thoughtful gift from out of state. We’re honored to help make those special moments a little easier, even from miles away! 💙🌸
Reply from HospitalGiftShop.com
Thank you for your kind review! We’re so glad you found our website easy to use and that your order was delivered quickly. We truly appreciate you choosing us! 🌸😊
Avoid
Last May, I called the Levine Children's Hospital in Charlotte to order a balloon bouquet to be sent to my granddaughter's hospital room. They referred me to a link on their website. I assumed the website was affiliated with them, but unfortunately that turned out to be incorrect. I ordered a Lilo & Stitch balloon bouquet to be delivered to my granddaughter's room the same day. That did not happen. After she was discharged, I was told that they would deliver the bouquet to the residence. When that finally happened, it was the incorrect bouquet. They sent Bluey instead (same color, but not the same character and too young for my granddaughter). Furthermore, there was no gift card attached. I messaged customer service multiple times and was told that the error would be corrected and the proper balloon bouquet sent. While waiting for that to happen, I received a completely different message from customer service that simply said, "The balloons delivered to the house are the balloons we rerouted from the hospital." I never heard from them again and the correct balloons were never delivered. Be kind to yourself and stay far, far away from this company!!!
18 May 2026
Unprompted review
Reply from HospitalGiftShop.com
Thank you for sharing your experience, and please accept our sincere apologies. We’re truly sorry that the delivery did not go as planned, the incorrect balloon bouquet was sent, and the gift card was missing. We also regret that our communication left you without the resolution you were promised. We understand how disappointing this was, especially when you were trying to do something special for your granddaughter. We appreciate your feedback and are sorry we let you down.
Would order again!
Ordering process was easy and delivery was made on time as promised!
13 August 2026
Reply from HospitalGiftShop.com
Thank you for your wonderful review! We’re so glad the ordering process was easy and that your delivery arrived on time as promised. We truly appreciate you choosing us! 🌸💙
Poor Customer Service
I ordered a fruit bouquet on Saturday morning 8/8 - you took my money right away - but didn't tell me until Saturday evening that the delivery wouldn't be until Monday. My daughter was on bedrest in labor and delivery. I know they started Pitocin Monday morning - I don't know if she actually got it in time or not. I'd have loved to see a picture of her with fresh pineapple - you know?
10 August 2026
Reply from HospitalGiftShop.com
We sincerely apologize for the confusion during what was clearly a difficult time while your daughter was in the hospital. Our records confirm that the fruit bouquet was delivered before she was discharged, and we are glad it was able to provide her with some comfort. Although we did keep in contact with you about the delivery status and our delivery policy was communicated, you experienced disappointment regarding the timing of your order. We truly value your feedback and appreciate you bringing this matter to our attention.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.