Giambrone Law Reviews 

422
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers had a great experience with this company, consistently sharing deeply positive feedback about their overall journey. Customers frequently praise the helpful and knowledgeable staff for providing exceptional guidance, making complex legal processes much easier to successfully navigate. People also appreciate the prompt responses and clear communication from the team, ensuring that daily interactions remain smooth, professional, and entirely reassuring. However, some customers also noted challenges regarding upfront payments and experienced occasional frustrations with delayed responses on specific legal matters. A few reviewers mentioned lengthy project delays or felt that ongoing communication became inconsistent after initial financial arrangements were fully settled.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and dedication.... See more

Service

People report positive experiences with service, highlighting responsive levels of assistance and reassuring... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support team as exceptionally... See more

Response time

Customers consistently note positive experiences with response time, highlighting swift and timely... See more

Payment

Consumers find payment experiences to be highly ambiguous and complicated. Many reviewers report that upfront... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used this firm to firstly get myself a French passport, and then Livre de Famille, marriage certificate and birth certificates/passports for my children. They did a great job, deep knowledge and gu... See more

Rated 5 out of 5 stars

Using the online contact form I made an initial enquiry regarding a potential holiday personal injury claim. Within an hour Bruno from Giambrone Law phoned me to discuss. He was very professional... See more

Rated 5 out of 5 stars

I think Giambrone Law group is amazing. They provided me with exceptional help, were very patient and very knowledgeable. I would use them again and highly recommend them to anyone. I worked with an a... See more

Rated 5 out of 5 stars

I would have been lost making our visa applications without the help of Giambrone Law's Sabrina. It made it less hassle for me, especially during the hickups when we couldn't get online to validate ou... See more


Company details

  1. Law Firm
  2. Criminal Justice Attorney
  3. Divorce Lawyer
  4. Family Law Attorney
  5. General Practice Attorney
  6. Immigration Attorney

Written by the company

Giambrone has evolved in recent years, investing heavily in technology to provide our clients with the most efficient cost effective service coupled with our legal excellence. The combination of our approach utilising modern technology together with the continuous pursuit of improvement has culminated in Giambrone receiving of a host of awards and accolades. We aims to give every assistance to its clients - the comfort of speaking to a lawyer in their own language, the convenience of having overseas offices when dealing with cross-border matters as well as recruiting our lawyers for their approachability, pragmatism and creativity; professionalism goes without saying. We deliver quality legal services


Contact info

3.9

Great

TrustScore 4 out of 5

422 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(422)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Work. We are really grateful for help

We contacted Giambrone Law Firm just a month before my visa was expiring, which didn't leave much time. However, they efficiently prepared all the necessary documents for the Questura on time. We had a minor payment misunderstanding initially, with some undisclosed costs, but we're thankful for our lawyers' prompt responses and actions when needed, not just at the start but throughout our cooperation.

16 October 2023
Unprompted review
Rated 5 out of 5 stars

EXCELLENT EXPERIENCE from start to end

EXCELLENT EXPERIENCE from start to end. Andreu was superb with his support to my wife and my children who already had a bad experience with another agency for completing a spanish student visa. Very clear process, with step-by-step instructions, always kept us up to date, and at the end the applications were successful. I would advise anyone with student visa application to reach out to Andreu. Well well done Giambrone Team!!!

26 September 2023
Unprompted review
Rated 1 out of 5 stars

No response from you since I emailed…

No response from you since you emailed that you had tried to call me on 23/8/23, my phone did not ring and has no record of your calls? In any case this was after I had requested my preferred method of contact on your form was by email!! Why ask and then ignore? I emailed you in reply on 24/8/23 and nothing since!!

Edit : they have tried to remove this trust pilot review. I have provided documentation of the transaction.

24 August 2023
Rated 5 out of 5 stars

Positive experience with Giambrone partners

I had the pleasure of dealing with the Giambrone team formed by Mr. Vincenzo Senatore and Ms. Francesca Paola Fortunato, who closely followed my case in obtaining a D.V. for my foreign studies. They showed great professionalism and ability in performing this job and I will rely on them for future similar matters. Highly recommended!

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout from…

Excellent service throughout from Francesca . Although it took longer than anticipated, this was in no part down to Francesca.
I would thoroughly recommend, if you are considering applying for an Italian. I couldn’t have done it without them.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Nationality

Andreu helped me get through the bureaucracy. He acted as quickly as possible to speed up the process.

20 August 2023
Unprompted review
Rated 5 out of 5 stars

Very constructive and pro-active at…

Very constructive and pro-active at every step of the way.
They follow through with their service from start to finish and the value for money, ultimately, is worth it as i had a few issues with my case, and although consequently, this took longer than expected to resolve, Giambrone Law, especially Francesca Morelli, (and others on the telephone like Joseph) was there every step of the way and was helpful right through to the end result which was extremely good in my case, as i know i would not have been able to resolve issues on my own as it did need a good lawyer's input ultimately. Being able to spread my payments to the firm over 5 months, also helped me considerably. My experience with solicitors in the past has been extremely poor unfortunately. However, after dealing with Giambrone Law, my faith has been restored in the Legal profession, so thank you.

17 July 2023
Unprompted review
Rated 4 out of 5 stars

Overall a very positive experience

Overall a very positive experience.Having decided to apply for Italian citizenship by marriage( thanks for nothing Brexit!) we struggled so much with the online form that we then sought professional help.The two staff members I spoke to in London ( Joseph and Darren)were brilliant in their friendliness, clarity and efficiency so that decided us to use Giambrone Services. I was allocated Elze and although my case was then dealt with by 2 trainee lawyers ( not an issue - everyone starts life as a trainee), it was clear she was overseeing and she stepped in and clarified whenever needed including several direct phone calls.
My application has approval from the Italian Consulate and now just waiting for final confirmation from the actual Ministro in Italy.
A star lost as we took their recommendation for one service needed in London but found the recommended firm very pricey, in a rush without even taking a seat to speak to us calmly, and then emails sent were addressed to my husband and excluded me which was rather bizarre.
However apart from that, I have been very pleased with the service and clear pricing . I am certain that without their assistance, my application would not have been accepted at the Consulate.

20 July 2023
Unprompted review
Giambrone Law logo

Reply from Giambrone Law

I am delighted that your experience with Giambrone was so successful. Thank you for sparing the time to post your review. Your encouraging comments will be passed on to Elze and her team.

Rated 5 out of 5 stars

Spanish visa

Case: Residency for Spain which was applied for in Brazil.
Giambrone Law in Barcelona.
Lawyer: Andreu Marin Muñoz

My wife was applying for a non-lucrative visa for Spain, being a Brazilian national she had to apply from Brazil.
I found Giambrone Law and worked with Mr Andreu Marin Muñoz from the Barcelona office.
This was a very stressful period for us, me being in England and my wife being in Brazil but Andreu Marin made this so much more easier for us, not only with his standard of work and professionalism but also being at the end of the phone to support us when we had worries or questions.
We had a initial telephone conversation to discuss our needs and for Andreu to explain to us the way forward.
From then on we worked very well together, he was always very clear in what documentation we needed to gather for the application and when we needed it.
My wife picked up her visa from the Spanish consulate in Brasilia in July 2023, we are very very happy and ready to move on with our life.
I would highly recommend his services, if my wife and I ever need any legal help in Spain again he will be our first phonecall.

Thankyou for everything. Chris and Victoria

19 July 2023
Unprompted review
Giambrone Law logo

Reply from Giambrone Law

Dear Chris and Victoria:

We would like to thank you for taking the time to write this kind review.
We will forward your message to the lawyer Andreu Marin.

Your opinion encourages us to keep working hard to provide the best legal service to our clients.

Please do not hesitate to contact Giambrone if you have any further questions.

Rated 2 out of 5 stars

Appalling service, no support + no accountability for mistakes made

My service with Giambrone started out incredibly well with a lovely client services team who introduced me to my immigration lawyer. From there I had regular contact, the lawyer answered my questions, and things were moving steadily and I felt confident in their ability to help with my visa application to relocate.

I was advised that I could travel to my country of relocation and start my application from there despite not having a particular document required for my visa yet. I had applied for the document but was having trouble getting it as there was confusion around it's purpose with UK tax office. Due to this form being missing, my visa was rejected and I received no actual support from my lawyer throughout this process in terms of providing answers and next steps. I have since found out that I was asked by my lawyer to fill out the wrong form and the information I was told to provide on the original form by my lawyer was not going to be accepted ever because it was wrong. When I asked questions for clarity or advice on this form, I received completely unhelpful responses or had my questions completely ignored. This form not being submitted led to my visa being rejected.

I was then informed that appeals for visa rejections and any re-applications require another fee. The fee I was offered was the exact same price I paid for the full visa application service which is appalling considering I only followed the advice of the lawyer and was provided no guidance on how to resolve it despite constant efforts to contact the UK tax office and try to figure it out on my own.

In summary, when things went wrong I was provided no support, no answers and when I couldn't make an appeal on my visa rejection due to again this missing form I was told to pay again. Despite none of this being my fault. I am now back in the UK having lost a large amount of money with no visa and no recognition, accountability or offer to help from Giambrone.

It felt like a complete scandal to be led to submit an application without all of the documents and then to be rejected and provided no support. Knowing that I would be paying an additional fee if it went wrong to them anyway so no care was needed. I fully understand that visa applications aren't always a smooth process and understood that there would be a few bumps along the way but this service was just abysmal.

I had really high hopes and was so excited to move away and I have now lost money, an apartment, and complete trust in this company. I wish I never had to make a review like this.

In response to the below reply: I had full understanding that it was my responsibility to obtain the needed document from Social Services. However, I was told to get the wrong document by my lawyer and this has since been confirmed to me by the Spanish Consulate in Edinburgh. I contacted my lawyer several times to inform him of the difficulties I was having obtaining this document and was simply told to get it. With no guidance. I now know the issue is that it was entirely the wrong form. I also communicated with client services that the fee relating to re-applications or appeal is extremely vague and unclear so it is unfair to claim that this was clearly communicated or understood on my part.

1 June 2023
Giambrone Law logo

Reply from Giambrone Law

Dear Ms. Burns,

I regret that you were not able to obtain your Digital Nomad Visa. I have reviewed the vast amount of emails that passed between Giambrone & Partners and yourself. As you are aware, the reason your application failed was due to the fact that you were unable to obtain the relevant certificate from the UK Social Services. Although you would be working in Spain your UK company must pay the relevant contributions and taxes in the UK and you must be able to demonstrate this. In order to obtain the relevant certificate there is no strategy or any actions that a third party can take that can influence an authority to provide information, you will appreciate that only you can request such information from the Social Services. The only action that can be taken is persistence on your part.

You anticipated that the Social Services document would be provided in 35 days. You were informed that if the document was not forthcoming at the time of the application it could be submitted at an appeal. As you were unable to submit the document on appeal and the only course of action, in those circumstances, is to submit another application. From the onset you were informed that appeals or re-applications are not included in the retainer agreement.

However, an offer was extended to you for a 50% discount on the fee to enable a reapplication which you declined.

Rated 5 out of 5 stars

Italian 'Equivalenza' of my UK degrees

Being in need and in a hurry to obtain 'Equivalenza' for my UK degrees and gain the right to take part in an Italian Public Selection with very tight deadlines, I decided to entrust Studio Giambrone hoping to succeed in this ambitious attempt. I couldn't have made a better choice! I must here acknowledge the expertise, readiness and proactivity of Lawyer Ms Luisanna Accardo for her effective action in liasing with and coordinating all offices involved, Italian Consulate included. In only a forthnight she managed to obtain 'Dichiarazione di Valore' seen the usually lenghty process to obtain this document.
I would also like to thank Lawyer Ms. Francesca Fortunato for managing the second but key part of the challenge, that was sending the request for the long coveted 'Equivalenza' that was actually needed to finalize my candidature.
In conclusion I can only reaffirm my personal trust in Giambrone Law and express gratitude for the excellent assistance received.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Spanish immigration work

Working with Giambrone's Spanish immigration department was easy, smooth and stress-free.

The team and, specifically, Andreu, were always on hand to provide clarification, support and detailed information that meant my case was dealt with professionally and without any delays.

I would highly recommend them for any Spanish immigration cases that are applicable.

9 June 2023
Unprompted review
Giambrone Law logo

Reply from Giambrone Law

Nos complace leer que la tramitación y resolución de su caso por parte de Andreu Marin y del equipo de Immigration España haya resultado tan satisfactoria.

Queremos agradecer muy sinceramente su comentario y palabras de apoyo. Nos seguiremos esforzando para seguir proporcionando el mejor servicio posible a todos nuestros clientes.

Reciba un cordial saludo,

Giambrone and Partners

Rated 5 out of 5 stars

Definitely 5 stars

We used Giambrone 16years ago when bought a house in Italy and then again in 2009 to write our Italian Wills. We then used them again this year to redraft our Wills.
Throughout this time the service has always been excellent. Really friendly, clear and useful advice and good value. Definitely 5 stars

31 May 2023
Unprompted review
Giambrone Law logo

Reply from Giambrone Law

Dear John G.

We truly appreciate your trust in us. Thank you for sharing your positive experience with Giambrone. It's great to hear that you have been satisfied with their services consistently over the years.

Thank you for awarding them a 5-star rating based on your overall experience. Such positive feedback will undoubtedly be helpful for others seeking legal services.

If you have any further questions or require additional assistance, please feel free to let us know.

Rated 5 out of 5 stars

Excellent service, very proactive and supportive team

I would very much like to thank the team at Giambrone Law. From the first call i made to them to discuss my initial enquiry to the successful closure of my case, they were always available to discuss every detail and fully answer any of my questions. The team remained proactive, understanding and professional throughout the whole process and would always reply yo emails within 24 hours. I would like to particularly thank Jin Juste Ono and Andreu Marin as they have helped and supported my fully throughout the whole process. Excellent service and i would highly recommendand definitely use them again.

19 May 2023
Unprompted review
Rated 5 out of 5 stars

A team of very professional lawyers

A team of very professional lawyers, attentive and quick in solving the problem brought to their attention in the field of succession/inheritance and immigration practice. A point of reference for U.S citizens residing in Italy.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Knowledge & Expertise at its best !

Andreu Marin & Jin Juste Ono are the best Immigration lawyers I have ever worked with.
From our first phone call , they explained everything to me in terms I could easily understand and was always very responsive when I had questions .
They always got back to me quickly and made it a seamless operation throughout the process of obtaining the NLV .
If anyone is looking for a professional & knowledgeable Immigration lawyer , then please choose Andreu & Jin .
I highly recommend this company Giambrone Barcelona office .

4 May 2023
Unprompted review
Rated 2 out of 5 stars

The spanish branch will ask for a…

The spanish branch will ask for a relatively high retainer without analysis of case value etc. It did not strike me that they understood the nature of queries. After a 2 min conversation I received a 2 line email and asked to pay a high retainer. Also, you will haVe to speak through a spokes woman so cannot speak with their lawyers directly. I am not asking for much but just an upfront evaluation and analysis BEFORE they ask for retainer. In that case entirely not sufficient.
It was indeed a fast response as other reviewer write, however thats was" yes they can do sth a" but that was it and I don't think they understood queries.
UPDATE: I provided this to your QA Team and thanks for the online harassment, second attempt.
Also: Clients, u will need to communicate through a mouthpiece to the spanish team.

4 May 2023
Unprompted review
Giambrone Law logo

Reply from Giambrone Law

Dear Jack,

Without having your entire name it is not possible to establish whether or not you were ever a client of the firm. Please provide your last name to enable us to look into your complaint.

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