GH Property Management Services Reviews 

Awful - ignore calls, do not take responsibility for issues on sites they manage.

This company currently manages our freeholder owned residents management company, but has just submitted a letter of resignation effective in three month's time. The most frustrating aspect of the firm's operation is its failure to offer software that displays to all freeholders any defects notified together with associated rectification status reports. There is little monitoring of the performance of maintenance contractors in relation to the contract specifications - particularly with regard to upkeep of the grounds - and advance notification to residents of the dates and times of contractor access is not provided. Freeholders are not able to access directly any H&S risk assessments, safeguarding standards/reports, statutory inspections, insurance details, survey reports, and utility/maintenance contracts. The basis of estate rentcharge demands is also vague and based more on guesswork than on prior year spend. There has not been timely payment of electricity bills with the result that the supplier has instigated procedures which could result in disconnection of the supply to our foul water pumping station. Overall, then, a generally unsatisfactory performance.

I think Tim Hazeldine is excellent as our property manager. He gets the jobs done whenever we need him to get something done.
He has had quite a few things going on but has just got on with it. I think GH are doing a good job. Keep up the good work.

Like others on this website we received dire service from GHPM. I'm surprised they are still in business.
When you challenge them on issues they are defensive and ultimately accused me of being abusive and harassing them.
Chasing a company that does not deliver a service fully is not harassment.
That seems to be their defence.
I see a pattern here now looking at other reviews.
We found them rude. I was not.
They do not treat you like a customer. There is no respect.
I pursued them on matters and they ultimately sent me a letter telling me they were blocking my email address.
We are pursuing this via the ombudsman as there are still outstanding issues after we thankfully parted company.
Including queries relating to missing accounts.
They have washed their hands of us.

My dealings have been with Kimberley who is our new property manager, and I’ve been so impressed. She went over and above when I raised some issues, and connected with her contacts to offer me helpful advice. I’m very grateful and hope this service level also exists in the organisation overall (I’ve yet to have tangible experience of GH Prop Mgt).

As a tenant in one of their flats this lot manage, I am surprised they are still in business.

Our directors are constantly chasing them for stuff to be done and they simply get ignored.

The relationship managers are absolutely first class. Excellent in all their work. Professional, responsive and with a very good level of understanding the business thoroughly. Even if you are talking to a manager not particularly assigned to your building, you receive the same excellent response. At the executive level, Liam O’Sullivan and his team are not afraid to roll up their sleeves up and get involved when necessary.

Always a very quick response and action taken when needed . Always very polite and willing to assist in any concerns .

Generally very quick with the request for action, or explanation why it has not been done.

Since Kimberley Bushe became property manager for my building, the service provided by GH Property has significantly improved. She has explained requirements clearly and has been eager to resolve issues.Kimberley works closely with owners to make improvements.

Just don't use them. They told us our lift was unusable and needed an external staircase to fix it.

Two weeks after we sacked them the lift was back working.

The lift company basically told us they were lying

If you are a landlord - steer clear.
If you are a Tennant and you find this company in charge of your property management - consider moving.

Inept. Rude. Hostile.

In my time dealing with them (approx 3months) I have had to:

•Send three urgent repair requests; no response to any
•Send a Breach of Duty Notice; no response
•Lodge and attend a VCAT hearing: order forced them to complete repairs
•Educate this company on my rights as a Tennant
•Consistently advocate for my rights
•Educate them on the difference between A Notice to Vacate and an Intention of Notice to Vacate form
•Hold them accountable for their inability to provide accurate and consistent information pertaining to rent owed and incorrect rental ledger data
•Lodge a second VCAT application to recoup my bond after false claims where made regarding the state of the property: currently awaiting a reference number for the case
•Remind them of my name on several occasions: they refer to my by the name of the owner of the property regularly in writing
•Due to the nature of the hostile interactions with them, their ineptitude and lack of communication - I ended my tenancy at a property where I have lived at for 3+ years.

I am so disappointed in their service and that the property owners engaged their services. Daranee/Gavin Zeitz of G&H Property Group: Please return my bond in full and I will happily retract my public review of the company as well as the most recent VCAT application.
I look forward to your reply.

0/10
No stars
Would not recommend
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Annie Murray
237 liberty parade

Lauren achieved in a few weeks what had been an ongoing problem for a few years.

Very professional and friendly team. GHPM is doing a brilliant job managing our block of flats. Five stars

Great company that offers a great service. We have been managed by GHPM for a few years now and are very happy with them.

GH Property management Services, have being managing our Estate for number of years, i am very pleased with their services, they work on very high level, and very professional. Five stars!

I would highly recommend their services.

regards,
Stephanie

The 2019 accounts were 9.5 months late. The 2020 accounts are currently 4.5 months late (from the longstop) and counting. They have ignored informal AND formal requests for access to Company registers and back-up invoices for the accounts even though they are legally obliged to give access to them or a copy of them. Money I sent them for photo-copies was misappropriated and I never got ANY photo copies. Their vote counting at our last AGM was a shambles which rendered all votes invalid. Their MD is offensive in every other letter and visit. Unfortunately, the good staff have left GH and it seems to be going from bad to worse. Deadlines seem to mean nothing to them with budgets, invoices, maintenance etc dealt with only when they feel like it. Questions go unanswered for months or never get answered. Last year the MD made false reports to Companies House. When challenged, he tried to blame someone else as an 'admin error'. Only last week, they tried to get us to pay hundreds of pounds for repairs to a Southern Water manhole that SW were already planning to repair!?! Why?
I do have hard evidence for all of this.
Make sure you read the other reviews.

Will the unethical, unprofessional behaviour by GHPM ever end? Yes, since GHPM terminated their services right before our AGM where we would've done the same.

Any GHPM clients are strongly advised to check their accounts!

Liam O'Sullivan, CEO of GHPM confirmed that they paid themselves the major projects fee on the 11th October 2019. I can confirm this in our bank statements as well. Problem is, an email from James Harvey Hunter (Project Manager of works and previous GHPM Director) on the 30th October 2019 confirms that "; they’re making good progress but still a lot of the window work to do". Based on attached photos the major work was clearly still in progress. We were first notified that GHPM believed the major works were completed via email on 7th January 2020.

The GHPM Major Works documents clear states the procedural order is:
- Works Commencement
- Completion of Project
- Snagging
- Receipt of Guarantees
- Final Fees and Completion Sign-Off - GH Final Fees applicable

Pretty obvious there has been multiple breaches here:
1. Payment of fees to GHPM occurred well before project was complete.
2. We were never notified that this payment was made, therefore approval was never given.
3. Snagging has never been approved but final item was not addressed until 11th August 2021.
4. Guarantees? You're having a laugh.

How companies like this get away with charging extortionate fees for little to no service is beyond me. Regulation needs to crack down on estate management companies. Over £400 a year for weeds, dead trees and broken signs. The grounds are maintained by a resident

The worst property management company I have dealt with. Since I'm a resident in block of flats they manage we have no choice but to use there terrible srrvices but there lack competence is staggering. The don't respond to emails and ignore phone calls. It takes them months to resolve any issues and when they do it's usually a bad job. When you ask questions about why things haven't been done they get angry and make up lies, then say it will be done in 2 weeks then 2 months later nothing is done. Terrible useless incompetent company, please avoid if you can.