GetYourGuide Reviews 50,642

The guide and captain of the boat were wonderful! The information about the marsh was so 'informative about the oysters, crabs, and other critters. Shelling was a bonus. Highly recommend, especially for children of all ages.

During our visit to the Netherlands, we booked two excursions with GetYourGuide. The first one was to Kaukenhof to see the tulips. We left promptly for the boat trip. Afterwards, back at Kaukenhof, the guide explained where to catch the bus back to Amsterdam, which departed every half hour. We had free time to admire the tulips until whenever we wanted. A fantastic excursion!

The second one was a visit to Volendam, Marken, and other places with our guides Eliada and Ocean, who made the trip an unforgettable experience. They were always attentive to every detail and answered all our questions. A bit more time would be needed for this trip to allow for more free time, as everything felt very tightly scheduled. A translation system would also be helpful for those who don't speak English during the visits to the clocks and cheese-making areas.

Booked an excursion in lisbon, get your guide provided the wrong meeting point so missed that and had to argue for a refund

Booked an excursion tomorrow in madeira, get your guide have canceled it with 24 hours to go.

Won't book with get your guide again,totally unreliable and have ruined our cruise

A great day with a wonderful guide !

It was just an all around great experience.

It is very easy to find the experience you're looking for. The platform is easy to operate from searching, to booking, paying and using the vouchers.

I had no issues with ‘Getyourguide’

The trips were booked a month before travel & money was taken from account on the day agreed.

I was picked up at the arranged point at the arranged time and all communication was informative.

The guides on the trip were brilliant, really got everyone involved, knowledgable & funny. They made the trip!!

Only criticism was that I booked a trip for the Nirthern lights but was told by the guide they would be hard to see because of the time of year and the trip would be stopped in a few days time. I would have liked to have know this first.

I used GetTourGuide for two tours in Crete - both experiences were excellent. Great communication, lovely local and very knowledgable guides and great value for money. Easy to book and no need to pay until a couple of days before each tour.

Excellent tour. Tourguide Milda was very good. Thanks for the good experience

Zubair was an excellent tour guide for our Mt. Fuji trip today. He was very helpful from start to finish, always making sure we were comfortable and had everything we needed. He was also very timely and organized, which made the whole experience smooth and stress-free. Zubair was accommodating to our requests and adjusted the tour to fit our preferences. On top of that, he was very knowledgeable about the area and shared interesting facts that made the trip even more enjoyable. I highly recommend Zubair to anyone visiting Mt. Fuji—he truly made our experience memorable.

I had no problems with my booking. Easy to use app and website, very amazing tour in Panama (Monkey Island).

Their exchange rate is bullshit. Obviously how they make their money. Another third party scum bag.

We book a program that include 2 nights, the first part (visit to Ninh Binh) was average, a lot of people on the locations, the landscape at the bamboo boat was incredible, the temple super crowded, the guide was good, but was hard for him to manage the group with the amount of people around. The biking activity makes no sense, just driving a bike on the road, do not add to the experience. The second part, the cruise at Halong Bay was fantastic. The ship super comfortable, the crew super attentive, food was great.

Yup. Works very well. Booked 3 tours and everything went smoothly. 👍

Very easy online booking system with useful information about what the walking tour would cover. Our guide, Arthur, took us to some absolutely beautiful and historic locations. He was very friendly, informative and flexible, including when two members of our party popped into a coffee shop to grab takeaway coffees! Excellent value for money, too.

A big hats off to Get Your Guide. We had booked a trip to the South Rim Grand Canyon for the 14th April 2026 from Las Vegas. On the 13th April whilst in San Francisco we were notified that a tour operator had cancelled our trip due to the weather and a refund was on its way. We had not travelled 6000 miles and waited years to be cancelled. I started texting Get Your Guide and in the space of a few hours we were booked with another tour company for the very next day as planned. The weather was fantastic bright sunshine all day. If it was not for the spontaneous help from Get Your Guide a bucket list excursion would have had to wait. A huge huge thankyou to Get Your Guide. You will always be a first choice platform. No need to go anywhere else. Look forward to our next trip with you. Brian, Karen & Anne

Booked 2 trips in Naples. No complaints

We had a great photographer Antoine. He was friendly, social and funny. We had a lot of fun. The pictures are great and we recommened him for everyone who wants to plan a photoshoot. Antoine thank you for the great experience.

Very bad experience with GetYourGuide.

We booked a visit to the Wieliczka Salt Mine in Krakow with a French-speaking guide, for €129, which is not a small amount.
Booking reference: GYGG45XAKXKH

When we arrived, we were given… an English-speaking guide, even though we do not speak English at all.

Result: a completely ruined experience.

After complaining, GetYourGuide offered us a refund of only €18, claiming it was for “fairness reasons”.
This is absolutely unacceptable considering the service was not respected.

Second issue: we also booked a visit to Auschwitz through their platform.
The day before, we were informed that the service did not include entrance tickets, only transport and a guide.
We had to urgently book another service, much more expensive, going from €80 to €191, and this time with an English tour.

👉 Lack of transparency
👉 Service not as described
👉 Insufficient compensation

I strongly do not recommend using this platform. translated with Google Translate

It’s my first time using GYG in our Turkey trip. We made 4 bookings with various activities. 3 went smoothly with correct pick up points/ guides arrived on time. The hot air balloon tour was cancelled last minute due to bad weather which was no fault of theirs. A refund was arranged which I can’t complain about but I thought it’d be nice if GYG can offer alternative for following day. Instead we had to scramble through other sources for similar tour for the next day. No assistance was given by GYG. I was a bit disappointed.