Getting Personal Reviews 

3,934
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

This Card Company has lost all understanding of customer service and helping out..i have shopped with getting personnal for over 20 years with the odd issue but generally fab. They have destroyed a g... See more

Rated 2 out of 5 stars

Don’t waste your money on the personalised note book, I paid £7.99 plus postage, it was absolutely pathetic. Spiral bound soft back note book I could have bought for £1.00 elsewhere. The personalisati... See more

Rated 5 out of 5 stars

Grandson ordered engraved glasses as gifts for his parents' anniversary. They arrived very quickly, and we were all genuinely thrilled with them - great quality, beautiful engraving, very nicely box... See more

Rated 5 out of 5 stars

We ordered a gift for a friend of ours (can’t be specific as we haven’t actually given it yet). When it arrived there was a small spelling mistake on the personalisation. I contacted Getting Perso... See more

Company details

  1. Gift Shop

Written by the company

Welcome to GettingPersonal.co.uk; the leading online gift shop specialising in personalised gifts and cards. With over 5,000 exclusive ideas & designs to choose from, buying your gift has never been easier. Lightning Quick Personalisation, Easy Browsing, Live Preview, Secure Shopping & Fast Delivery.


Contact info

3.1

Average

TrustScore 3 out of 5

4K reviews

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3.1

All reviews

(3,934)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No customer service

My package didn't arrive when it said it had been delivered. I've emailed the customer service email 4 times and have had no response. Very disappointing.

10 December 2024
Unprompted review
Rated 1 out of 5 stars

Ordered on the 27th November 24

Ordered on the 27th November 24, item still not here. Delivery date moved several times. No contact from Getting Personal. No answer to my email, when called ‘no one available to help’, live chat shut down and tweet message ignored. Now saying due 24th December but I hold out zero hope. I want a refund but can’t speak to anyone. AVOID!!!!! Update - a couple of hours later and now delivery has been moved to Jan!!! No update, just me checking. They’ve still got time to post on socials though!!!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the gift for friends

I ordered the gift for friends , it arrived early , a great surprise for them , great presentation , and lovely quality items , there ringing me daily as they open each item to tell me how good they are .10/10

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a calendar which arrived with…

Ordered a calendar which arrived with no months or dates on it!
No response to my email.
Was told on the phone that it would take four days for someone to respond. Very poor considering that this is a Christmas gift.
When I asked to speak to a manager I was told that it would take a day. Appalling customer service.

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 5th Dec and paid extra for…

Ordered 5th Dec and paid extra for next day delivery 10th Dec. Didn't arrive and the date has moved out 3 times, with no communication from the company.
I have emailed them today for a refund, so will see how that goes. Looking at some recent reviews they are obviously having some problems.

15 December 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a gift on the 2nd of December…

Ordered a gift on the 2nd of December with the standard delivery time 2-3
and just had my delivery date pushed back again too the 19th! With no change in order status.
No communication on emails about the order.
Not very professional.
Requested a refund as my order hasn’t even been made yet by looks of it!
Constantly processing.

Absolute joke- avoid

14 December 2024
Unprompted review
Rated 1 out of 5 stars

Damaged goods

Items arrived damaged - broken red wine bottle which dyed my t-shirt.
After several attempts did manage to get a response from customer services who said they would refund the wine bottle within three days. Still no refund!

3 December 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed …

Placed an order over 2 1/2 weeks ago delivery date keeps getting put back.
Have had no correspondence from the company and no answer to any emails.
Very disappointed customer service is very bad.
Order was a birthday gift and birthday has now passed.
Have asked for refund but no response

10 December 2024
Unprompted review

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