After correspondence with Darlene since Monday my package arrived safely to me this morning and I am excited to start my journey. Darlene was absolutely amazing to deal with. She made sure to stay in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am loving the Moshy app! Doctor & Dietician initial consultation was easy & in my own time at home. Medication delivered to my door ! It has not been difficult to maintain healthy eating plans ,... See more
Company replied
What I needed physically and mentally to get me to a better place , I'm losing weight steadily and also dropping cm's, I've been lucky and have had no side effects. For years I've tried soo many diets... See more
Company replied
I was a bit nervous about getting repeat medications as I am away out of the country travelling for 9 weeks. I messaged customer service and Juan Miguel Balmeo was so helpful! He provided great comm... See more
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Company details
- #1 of 2 best companies in Women's Health Clinic
- #1 of 1 best companies in Dermatologist
- #1 of 1 best companies in Nutritionist
- #3 of 5 best companies in Weight Loss Service
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and prompt when I was a bit…
Helpful and prompt when I was a bit stressed about managing my current prescription
1 July 2026
Unprompted review
Reply from Moshy
Hi Laura, thanks very much for taking the time to leave this review. We really appreciate it, and I'm glad to see the team were able to help when you were feeling a bit stressed. Thats what its all about. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Joy, thank you very much for taking the time to leave this fantastic review, we really appreciate it. Thanks again, Alex - Moshy team
Great support. I had an issue with my medication not…
I had an issue with my medication not arriving. AI didn’t quite answer my problem. So asked to speak to a team member. Darlene came on in minutes and was most helpful. An email came through from another team member giving me instructions on how to proceed with my order. Which then created another problem with a duplicate payment. Darlene emailed me to follow up on my initial problem, which has been sorted and prioritised. So I explained about the duplicate charge and that I will hear from someone on 1-2 days. Darlene then looked into my situation and had it all sorted in 5 mins. Great service thanks Darlene.
29 June 2026
Unprompted review
Reply from Moshy
Hi Kelly, thank you very much for taking the time to leave this review. We are delighted to see Darlene was able to solve this for you. She is fantastic. I will look into the initial issue, and investigate how we could have handled this better. Thanks again, Alex - Moshy team
Moshy
Moshy, what can I say. You have made it so easy . The delivery, the drs , the Facebook support. I can’t speak highly enough. . I have already lost weight . The support is just amazing
29 June 2026
Unprompted review
Reply from Moshy
Thank you so much for this fantastic review, we really appreciate it, and are delighted to see you are losing weight. Thats what its all about. Thanks again, Alex - Moshy team
Diane was super helpful in following up…
Diane was super helpful in following up with my inquiry and went beyond with high levels of customer service and care.
24 June 2026
Unprompted review
Reply from Moshy
Hi Melissa, thanks a lot for leaving this review. We think Dianne is fantastic, so its great to see you agree. We really value your feedback, so please do share with us how we could turn this into a 5 star experience for you. Thanks again, Alex - Moshy team
The 3 months and save needs to be made…
The 3 months and save needs to be made clearer that it’s only for the .25mg. I thought I would go up for the same price. It’s very unclear.
It’s hit and miss as to if people get the questionnaire in time. This needs to be sorted asap
19 June 2026
Reply from Moshy
Hi Olivia, thank you so much for this feedback, we really appreciate it. The good news is our technical team have fixed both of those issues (pricing clearly displayed at checkout & renewal questionnaire sent on time) so they should be ok now. Thanks again for the great score, despite these issues. We'll do our best to lift to a 5 star standard. Thanks again, Alex - Moshy team
Thanks
Thanks , refunded me tho did take a few days to actually get thru to someone , otherwise good
25 June 2026
Unprompted review
Reply from Moshy
Hi Monique, thanks for leaving this review. I have taken a look and can see our team did reply to you the very next day, so I will dig into this a bit further and see why it somehow was a few days on your end. We appreciate you leaving this review, and will lift our standards to hopefully earn a 5 star in the future. Thanks again, Alex - Moshy team
Dianne was great in communation.
Dianne was great in communation.
She got things moving and sorted it out for me
24 June 2026
Unprompted review
Reply from Moshy
Hi Janice, thank you so much for this awesome review. We think Dianne is fantastic, and its great to see you agree. I'll make sure she see's this feedback. Thanks again, Alex - Moshy team
Enjoying the Moshy experiencr
Excellent customer Service. Always available for questions. No judgement.
24 June 2026
Reply from Moshy
Thank you so much for this review, we really appreciate the recommendation and will do our best to keep standards high. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Angela, thanks so much for this great review, we really appreciate you taking the time. Thanks again, Alex - Moshy team
Very good responses from the customer support team
I have had very good responses from Herman Sol and Brian Sagahun at the Moshy support team. They are always very responsive to my questions which I appreciate. The only reason this is a rating of 4 instead of 5 is the delay I had on my previous order which I had to chase up. Overall the customer service is very good.
13 June 2026
Unprompted review
Reply from Moshy
Hi Stephanie, thanks very much for taking the time to leave this review. We do pride ourselves on delivering a 5 star service, and I'm sorry to see we had dropped the ball previously. Our team have made some upgrades to the system and we are confident this won't happen again. Thanks so much again, Alex - Moshy team
Reply from Moshy
Hi Helen, we are really very sorry to see this. When you first enquired with us late last year the pricing was $629 per dose, and more recently we have been able to reduce that massively by introducing tiered pricing from $395. I am sorry it was not clear. We really want to deliver a 5 star experience for all of our customers, so I will reach out to try and make this right. I'll be in touch, thanks, Alex - Moshy team
Great live chat
I had a query and reached out via the live chat. Sol helped me so quickly and easily, I have been using this service for almost 3 months and everything about it has been amazing!
22 June 2026
Unprompted review
Reply from Moshy
Hi Paige, thanks so much for taking the time to leave this review, we really appreciate it. Thanks again, Alex - Moshy team
Have been responsive and helpful
19 June 2026
Reply from Moshy
Hi Julie, thanks very much for this fantastic review, we really appreciate it. Thanks again, Alex - Moshy team
A bad experience turned into a GREAT one
Odd start as I actually had an awful experience with Moshy due to one of there workers failing to organise my order but after having dealt with Brian Sagahun from Moshy who completely flipped my experience upside down into an A* service I have to give 5*. He was kind, committed and very speedy in resolving my issue making sure everything was sorted before the weekend. Also sorted out a discount for the problems I faced beforehand. With company’s it’s not just about what goes wrong but also when something goes wrong how it’s dealt with and fixed. Thanks to Moshy appreciate the efforts to turn my experience into a positive one.
19 June 2026
Unprompted review
Reply from Moshy
Hi Richard, thank you so much for taking the time to leave this review and highlight the service received from Brian. Totally agree it is important for customer care to take ownership of a problem and sort it for you, but I will look into this, and see what went wrong, and make sure it doesn't happen again or to anyone else. Thanks so much, we really appreciate it! Thanks again, Alex - Moshy team
Invoice for private health
I requested an invoice from the pharmacy to claim on private health. The returned message was prompt and I received the invoice the next day so I could make my claim.
19 June 2026
Unprompted review
Reply from Moshy
Hi Danica, it is great to see the team were able to respond to you quickly, we love to see that. Thanks so much for this great review. Thanks again, Alex - Moshy team
Slow.
Loads of advice available. There is an online chat to help but it is near impossible to find. I had a problem with a script being incorrect and not being sent to the pharmacy. There was a bit of confusion around what drug I was on and I found it surprising that they didn't seem to have access to my prescription history. Response was good once they got to my messages and they were able to expedite the script. It was an unnerving experience as they didn't seem to know what drug or dose I was on. I had a travel deadline that I had communicated clearly with loads of warning. For clarity I have changed my review from a 1 star because they were able to get the script out quickly once they received my messages. And because they may have known my script and only wanted to check directly with me, but because communication is exclusively by text it all was confusing for both sides.
19 June 2026
Unprompted review
Reply from Moshy
Hi Jenny, we are so sorry to see this. We pride ourselves on delivering a great service, and I'm so sorry to see we have dropped the ball here. Our team have investigated & found the reason for the mixup and it looks like it has shipped today and will be with you in plenty of time. We really want to provide a 5 star service every single time, and we are very sorry for adding stress before travel which is stressful enough. We'll be in touch to confirm, thanks, Alex - Moshy team
Excellent customer service
Excellent customer service, very pleased with the response I received
18 June 2026
Unprompted review
Reply from Moshy
Hi Glenda, thank you so much for this review. We will do our best to keep it up! Thanks again, Alex - Moshy team
Very helpful & effective service from…
Very helpful & effective service from Marvin Baja
17 June 2026
Unprompted review
Reply from Moshy
Hi Danielle, thank you so much for taking the time to leave this review, we really appreciate your feedback, and I'll make sure Marvin see's this. Thanks again, Alex - Moshy team
Great Customer experience
I have had great customer service both the chat and emails and also virtual appointments and prompt delivery of my prescription
11 June 2026
Reply from Moshy
Hi Kylee, thank you so much for this fantastic review, it is nice to hear the team was great. We'll do our best to keep standards high. Thanks again, Moshy team
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