Moshy Reviews 

399
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the highly professional, kind, and supportive nature of the staff. Many people appreciate the remarkably fast response times to their inquiries, noting that issues are often resolved quickly and efficiently. The overall service is frequently described as great, easy to use, and very supportive, contributing to a convenient and positive experience for users. However, some customers also noted that communication could be challenging, with some experiencing delays in getting through to support or receiving updates on their queries.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the amazing and excellent... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Response time

Reviewers mention positive feedback about response time, with many customers appreciating the quick and... See more

Service

Clients share positive opinions on service, consistently reporting fast, prompt, and smooth experiences that... See more

User experience

People report positive experiences with user experience, highlighting the ease and convenience of initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am loving the Moshy app! Doctor & Dietician initial consultation was easy & in my own time at home. Medication delivered to my door ! It has not been difficult to maintain healthy eating plans ,... See more

Company replied

Rated 5 out of 5 stars

After correspondence with Darlene since Monday my package arrived safely to me this morning and I am excited to start my journey. Darlene was absolutely amazing to deal with. She made sure to stay in... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my medication not arriving. AI didn’t quite answer my problem. So asked to speak to a team member. Darlene came on in minutes and was most helpful. An email came through from anoth... See more

Company replied

Rated 5 out of 5 stars

Arcie followed through with a problem I had and kept in contact with me so I knew what was happening. Arcie anticipated any concerns I might have had and let me know the next steps. Arcie was thoughtf... See more

Company replied


Company details

  1. #1 of 2 best companies in Women's Health Clinic
  2. #1 of 1 best companies in Dermatologist
  3. #1 of 1 best companies in Nutritionist
  4. #3 of 5 best companies in Weight Loss Service

About Moshy

Written by the company

Moshy is healthcare that believes in you.

We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.

From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.

Get started today – check your eligibility.


Doctor-prescribed medication: Backed by science and tailored to your specific needs.

Health tracking: Stay on top of your journey with integrated tools and expert check-ins.

Free delivery: Discreet treatments shipped to your door, when you need them.

Online consultations: Speak with Australian practitioners from the comfort of home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(399)

350 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic and smooth service that gives…

Fantastic and smooth service that gives quality care and attention to detail! Quick to respond to messages and very supportive system! Recommended!

9 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Hi Lorna, thanks so much for this review, we really appreciate your recommendation. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Happy Moshy Customer/ patient

I am loving the Moshy app! Doctor & Dietician initial consultation was easy & in my own time at home. Medication delivered to my door ! It has not been difficult to maintain healthy eating plans , with the food noice gone ! Going into
my 4th week

9 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Hi Jenel, thank you so much for taking the time to leave this review. We really appreciate it, and its great to see you are loving the experience, thats what its all about. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Great customer experience

Great customer experience ! Good follow up and personalised attention. 5 stars for Herman !

8 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Hi Sujata, thank you so much for this fantastic review, we really appreciate it, and I'll make sure Herman see's this feedback too. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Divina was absolutely wonderful

Divina was absolutely wonderful, she was prompt I. Her reply and efficient in providing me the support and help I needed. Thank you

8 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Thank you so much for this wonderful review, we think Divina is wonderful, and its great to see you agree. I'll make sure she see's this feedback. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

A long journey to a better me.

I have only been on this journey for about a month, and I already have some good results. It has certainly stopped the food noise. I have lost some weight. It has taught me to slow down in eating and to have smaller portions. I have a long way to go. You do get a lot of helpful information about how to deal with side effects, how much protein to have, and some great recipes to follow. You can get in touch with a dietitian and a Dr if you need help. I would certainly recommend Moshy.

8 July 2026
Moshy logo

Reply from Moshy

Hi Robyn, thank you so much for taking the time to leave this review, we really appreciate your recommendation and its fantastic to see you are enjoying the info, and finding the support helpful. The good results is what its all about! Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

I nothing but positive things to say…

I nothing but positive things to say about my experience with this company.
I have reached out a number of times about different things and every time they have been quick to respond, super helpful with whatever my questions were and followed up after the fact.
Fabulous customer service, fantastic platform for providing a much appreciated and life changing product

8 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Hi Bel, thank you so much for this amazing review. It is great to see the team have been quick to respond and helpful, and also inspiring to see it described as a life changing product. Thats what its all about. We'll do our best to keep standards high. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Excellent customer service very fast…

Excellent customer service very fast with communication and with resolving problems

7 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Hi Cassandra, thank you so very much for taking the time to leave this review, we really appreciate it. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

What I needed physically and mentally…

What I needed physically and mentally to get me to a better place , I'm losing weight steadily and also dropping cm's, I've been lucky and have had no side effects. For years I've tried soo many diets, supplements etc none worked as well as Moshy is working for me- it is such a weight lifted - literally - off my back and knees the relief just keeps going, the domino effect is I have more mobility, less sluggishness. I'm 62 and have 5 grandkids, they've also noticed the changes - Nana's not too tired anymore! 👌🌻

8 May 2026
Moshy logo

Reply from Moshy

Hi Kaz, thank you soooo much for this amazing review. It is heartwarming to read this, and inspiring for our team. Those results are why we turn up every day and do our best. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Prompt action from you guys

Prompt action from you guys

26 June 2026
Moshy logo

Reply from Moshy

Hi Christine, thank you so much for this awesome review, we really appreciate it and will do our best to keep standards high. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Brilliant supportive weight loss team

Brilliant supportive weight loss team - so convenient, efficient- highly recommended.

27 June 2026
Moshy logo

Reply from Moshy

Hi Sharyn, thank you very much for this review, we really appreciate your recommendation and will do our best to keep standards high. Thanks again, Alex - Moshy team

Rated 1 out of 5 stars

Multiple service failures with Moshy…

Multiple service failures with Moshy delivery and support

4 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Hi there, I am really sorry to see this. We pride ourselves on delivering a great experience, and I'm sorry this hasn't been the case. I will look into this, and be in touch to make it right today. Thanks, Alex - Moshy team

Rated 5 out of 5 stars

Practitioner very positive and…

Practitioner very positive and supportive of my weight loss journeys

3 July 2026
Moshy logo

Reply from Moshy

Hi Davena, thanks so much for taking the time to leave this review, we are delighted to see this feedback on your practitioner. Thats what its all about. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Glad I’m here

I’ve been with Moshy for a month now and I truly appreciate the help from Sheila and the team for answering all my questions so well and quickly and also love the chat group and available recipes and learning articles - I’m here for the right reasons to get healthier so please wish me luck

26 June 2026
Moshy logo

Reply from Moshy

Hi Nelly, thank you so much for taking the time to leave this review. It is really great to see Sheila and the team have been helpful, and we all wish you the best of luck on your journey. Thats what its all about. You got this. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Professional and reliable.
Very happy with my progress

2 July 2026
Moshy logo

Reply from Moshy

Hi Sarah, thanks very much for this kind review, we really appreciate your feedback, and glad to hear you are happy with your progress. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Convenient.

Convenient.

Nothing too much!

2 July 2026
Moshy logo

Reply from Moshy

Hi Linda, thanks so much for this great review. Really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Dianne has been awesome

Dianne has been awesome, ensuring my order is delivered on specific dates each month.

1 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Hi Jane, thanks very much for leaving this review, it is great to see how helpful Dianne has been, and I'm really glad we were able to facilitate specific date requests for you. Thats what its all about. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Great service from Darlene

After correspondence with Darlene since Monday my package arrived safely to me this morning and I am excited to start my journey. Darlene was absolutely amazing to deal with. She made sure to stay in touch and keep me updated. She really went above and beyond to be of assistance to me. I am blown away by her professionalism and kind service she provided me with.

29 June 2026
Unprompted review
Moshy logo

Reply from Moshy

Thank you so much for this review, we really appreciate it, and especially the kind words for Darlene. We think she is awesome, and its great to see you agree. I'll make sure she see's the feedback. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Kind and attentive support

Dianne is terrific. Responds promptly and is very helpful.

1 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Hi Kelly, thanks so much for taking the time to leave this review. We think Dianne is terrific, and its awesome to see you agree. I'll make sure she see's this feedback. Thanks again, Alex - Moshy team

Rated 4 out of 5 stars

Dianne was extremely helpful with…

Dianne was extremely helpful with pressing for a resolution to my delayed prescription. She kept on touch and informed of steps, checking in regularly until the matter was resolved.

1 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Hi Philippa, thanks very much for this great review. We think Dianne is fantastic, and its pleasing to see she was able to help here, and check in with you regularly. We really value your feedback, so if you have any advice on how we could get this to 5 stars please let us know. Thanks again, Alex - Moshy team

Rated 5 out of 5 stars

Helpful and prompt when I was a bit…

Helpful and prompt when I was a bit stressed about managing my current prescription

1 July 2026
Unprompted review
Moshy logo

Reply from Moshy

Hi Laura, thanks very much for taking the time to leave this review. We really appreciate it, and I'm glad to see the team were able to help when you were feeling a bit stressed. Thats what its all about. Thanks again, Alex - Moshy team

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