GenePlanet Reviews 1,355

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding it smooth, easy, and fast. Many highlight the excellent service, noting the quick and accurate results, which often arrive sooner than expected. People also appreciate the helpful and professional staff, who contribute to a positive overall experience. However, some customers were dissatisfied with the response time, mentioning delays in receiving replies or results. A few also noted issues with the product, specifically regarding the structure of the mobile and web platforms, which some found chaotic or designed to encourage additional purchases. There were also occasional concerns about the completeness of certain genetic results compared to other brands, and some found the interpretation of percentages for potential diseases unclear.

What people talk about most

User experience

People report positive experiences with the user experience. Many customers found the process easy, fast, and... See more

Service

Reviewers highlight positive aspects of service, praising the fast and efficient service, with many receiving... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the quick and... See more

Product

Consumers find product to be ambiguous. Many reviewers praise the fast and detailed DNA tests, finding them... See more

Staff

Customers had positive experiences with staff. Many reviewers found the staff to be kind, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes t... See more

Company replied

Rated 4 out of 5 stars

The test revealt many things and make my curiosity about my health. The results was quick and very accurate. Also explanations and what I can improve.

Rated 5 out of 5 stars

I was very surprised by what can be learned from DNA I received very good information regarding my health which I will of course take into account

Company replied

Rated 5 out of 5 stars

We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Health Consultant
  3. Home Health Care Service
  4. Medical Laboratory
  5. Wellness Program

About GenePlanet

Written by the company

We’re the leading EU provider of innovative genetic solutions. Using whole genome sequencing (WGS) enables us to offer the highest quality, free lifetime updates, and free new analyses.

HEALTHCARE: Have the power of prevention on your side. Our Medical tests analyse genetic variants relevant to the health of your entire family (NIPT test, cancer risk). Protect your health with NIPT by GenePlanet, VeniSafe, and Cancer Screen.

LIFESTYLE: Unlock your potential with one saliva sample. Our Home DNA tests focus on genetic predispositions for diet, vitamins, metabolism, sport, stress, and sleep. Reach for longevity with MyLifestyle, MyHealth, MyAncestry, or MyOral.

For a complete picture of your health and wellbeing, choose Premium DNA, the most comprehensive genetic guide, including all

 Meet our DNA tests 


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Great

Great, fast and sure test. Simply from beginning to the end of the process. 😊
Been true process in two pregnancy.

1 October 2024
GenePlanet logo

Reply from GenePlanet

Dear Gabrijela,

Thank you for your valuable feedback and positive energy, and congratulations on the babies.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Easy and fast

Buying and doing the test was easy and fast, the results came within one week and everything was ok 😀
Did the test for both pregnancies.
Would def recommend it!

23 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Maja,

Thank you for your valuable feedback and positive energy, and congratulations on the babies.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great

Fast results

16 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Eva,

Thank you for your review and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Excellent

I recommend Geneplanet to everyone who would like to discover more about themselves. Great service, great app, good guidance.

19 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Mihai,

Thank you for your valuable feedback and positive energy.
We are happy to hear about your experience with our DNA test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Quality

Everything was as it was presented, made with quality.

23 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Deja,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Fast results

21 October 2024
GenePlanet logo

Reply from GenePlanet

Dear Nina,

Congratulations on your baby boy/girl, and thank you very much for your valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great product

I was surprised how smoothly everything was done. After few weeks, my results arrived. I am happy the results are quite distinct and based on my body, it seems everything is truth and correct. Good for everyone to understand your body better

15 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Jaroslav,

Thank you for your valuable feedback and kind words.
It's wonderful to hear about your experience with our DNA test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

Calm me down

After the review i was calm that my baby is ok. That was good for the baby to because i wasn't anxious.

22 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Patricija,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Great experience

Great experience, to know we were expecting healthy baby boy.

22 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Lara,

Congratulations on your baby boy, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Good choice

It made me feel more safe and calm during my first weeks of pregnacy

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Daša,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 3 out of 5 stars

Time

Time. I waited 3 weeks.

3 July 2025
GenePlanet logo

Reply from GenePlanet

Dear Tina,

Thank you for your review.

As soon as an analysis is complete, results are processed and made available in the secure system without delay.
We recognize how valuable your time is and regret that the process took longer in this case. We’re pleased you now have your results and send our best wishes moving forward.

Best,
GenePlanet

Rated 5 out of 5 stars

Quick results.

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Monika,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

The best advantage were the quick…

The best advantage were the quick results

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Taja,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

👍very good experience

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Maja,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

It was effortless and the results came…

It was effortless and the results came back beneath the waiting time, there were easy to read and to understand.

30 June 2025
GenePlanet logo

Reply from GenePlanet

Dear Brenda,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Lara,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Nifty test

On point and Quick.

16 June 2025
GenePlanet logo

Reply from GenePlanet

Dear Tadeja,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Very well done

The whole test process was done quickly, I got the results within a few days, which was very welcome. I am satisfied, although the price is a bit high.

26 February 2025
GenePlanet logo

Reply from GenePlanet

Dear Nataša,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 2 out of 5 stars

No customer support

I signed up for genetic tests to detect chromosomal defects in pregnancy. The results were delayed. When I tried to contact them, there was no number online! I wrote to them by email, but I did not receive a response. In the end, I found out that there was an error sending the result to my email. In short, considering that it is a rather expensive test, there could be a possibility of customer support.

19 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Alema,

Thank you very much for sharing your experience with us.

We sincerely apologize for the inconvenience.

We take your feedback seriously and will look into the matter to ensure that similar situations do not occur again.

We are glad that you nevertheless received your results, and we assure you that the analysis was carried out in accordance with the highest professional standards.

If you have any additional questions or comments, please don’t hesitate to reach out.

Best regards,
The GenePlanet Team

Rated 5 out of 5 stars

Fast

Fast. Very nice commmunication.

9 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Natalija,

Thank you for your valuable feedback, and congratulations on the baby. We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

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