I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The test revealt many things and make my curiosity about my health. The results was quick and very accurate. Also explanations and what I can improve.
I was very surprised by what can be learned from DNA I received very good information regarding my health which I will of course take into account
Company replied
We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly... See more
Company replied
Company details
- Fitness and Nutrition Service
- Health Consultant
- Home Health Care Service
- Medical Laboratory
- Wellness Program
About GenePlanet
Written by the company
We’re the leading EU provider of innovative genetic solutions. Using whole genome sequencing (WGS) enables us to offer the highest quality, free lifetime updates, and free new analyses.
HEALTHCARE: Have the power of prevention on your side. Our Medical tests analyse genetic variants relevant to the health of your entire family (NIPT test, cancer risk). Protect your health with NIPT by GenePlanet, VeniSafe, and Cancer Screen.
LIFESTYLE: Unlock your potential with one saliva sample. Our Home DNA tests focus on genetic predispositions for diet, vitamins, metabolism, sport, stress, and sleep. Reach for longevity with MyLifestyle, MyHealth, MyAncestry, or MyOral.
For a complete picture of your health and wellbeing, choose Premium DNA, the most comprehensive genetic guide, including all
Contact info
Cesta na Poljane 24, 1210, Ljubljana, Slovenia
- +386 592 51111
- marketing@geneplanet.com
- www.geneplanet.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything worked just fine
15 December 2025
Reply from GenePlanet
Hello there,
Thank you for your feedback.
We’re glad to hear that your experience with out test met your expectations.
Best,
GenePlanet
Don't spend your money
No. I got only "Physical traits" things, nothing about my ancestry.
I have a window "Want your results to be more precise?" After short questionnaire I got "Something went wrong" error every single time.
I'm not sure I'd want to know what "Asparagus odor detection", "Mosquito bite itchiness" or "Index vs. ring finger length ratio" and other crap for that kind of money.
17 December 2025
Unprompted review
Reply from GenePlanet
Dear Angelina,
Thank you for your detailed feedback.
We’re sorry to hear that the results and features did not meet your expectations and that you experienced technical issues with the questionnaire. This is not the experience we want our customers to have. Our team would be happy to look into the error and clarify the scope of the report you received, so please feel free to contact our customer support so we can assist you further.
Best,
GenePlanet
Very good app for results
9 December 2025
Reply from GenePlanet
Dear Daniela,
Thank you for your feedback.
We’re pleased to hear that you liked our app!
We appreciate you sharing your experience.
Best,
GenePlanet
Raw gene data not available
Raw gene data not available, contact us button on homepage (logged in, Help centre) does not work. Pdf export does not contain all relevant information, application does not work offline.
9 December 2025
Reply from GenePlanet
Dear Gabor,
Thank you for your feedback.
We’re sorry for the inconvenience you experienced. Raw gene data is available, and our support team will be happy to help you with accessing it. Please contact us at support.en@geneplanet.com, where our team will assist you further.
We also appreciate your comments regarding the contact button and application functionality and will pass them on to our technical team.
Best,
GenePlanet
Reply from GenePlanet
Dear Tina,
Thank you for your feedback.
We’re glad to hear that everything went well and that you received your results quickly. We appreciate you taking the time to share your experience.
Best,
GenePlanet
Reply from GenePlanet
Dear Katarina,
Thank you for your feedback. We’re happy to hear that everything went well and that your experience met your expectations.
Best,
GenePlanet
Quick results in less than a week.
5 December 2025
Reply from GenePlanet
Dear Mateja,
Thank you for your feedback.
We’re glad to hear that everything went well and that you received your results quickly. We appreciate you taking the time to share your experience.
Best,
GenePlanet
My experience was great
My experience was great. Thank you for letting me relax, at least a bit, knowing my baby is healthy
29 November 2025
Reply from GenePlanet
Dear Dea,
Thank you for your kind words.
We’re very glad to hear that the test helped give you peace of mind during such an important time. We wish you all the best for the rest of your pregnancy.
Best,
GenePlanet
Reply from GenePlanet
Dear Marija,
Thank you for your feedback.
We’re glad to hear that you found the process easy and smooth. We appreciate you taking the time to share your experience.
Best,
GenePlanet
Very good informations for every person.
Interesting, greatfull, usefull, inspirating
26 November 2025
Reply from GenePlanet
Dear Petra,
Thank you for your kind feedback.
We’re pleased to hear that you found the information useful.
We truly appreciate you sharing your experience.
Best,
GenePlanet
Reply from GenePlanet
Dear Maja,
Thank you for your feedback. We’re happy to hear that everything went well and that your experience met your expectations.
Best,
GenePlanet
I took the NIPT Pro test and it was wrong…
I took the NIPT Pro test with GenePlanet in Medellín, Colombia, and when the results arrived, they indicated that I was having a boy, but the ultrasound showed a girl. We contacted them to inform them that the test was wrong, and since they made a mistake with the sex, we no longer trusted the chromosome count or the reliability of the test. We asked them to repeat it, as parents rely on this test for reassurance about the baby’s health.
We submitted the request four times, and all four times they said there was no need to repeat the test. They offered hypothetical explanations for why it might have been wrong, provided very poor customer support, and made it clear they did not care that the results were incorrect. We had the appointment with the geneticist, who was very kind and professional.
The commercial assistance and customer service were terrible: they did not respond, they sent a generic letter not addressed to my name, and they stopped replying to messages. We, as the parents, were the ones constantly following up. In my experience, I do not recommend taking this test unless risks are identified on the ultrasound.
5 November 2025
Unprompted review
Reply from GenePlanet
Dear Laura,
Thank you for sharing your experience.
We’re very sorry for the confusion this situation caused during such an important time. Once we were informed of the discrepancy, our medical team followed the standard protocol and provided all available guidance, including support from our genetic specialist. When the test shows complete chromosomal normality and the only discrepancy relates to fetal sex, a repeat analysis is not medically indicated. This is because sex discordance is almost always caused by biological factors unrelated to test accuracy. We always emphasize that our test is designed primarily for detection of abnormality in fetus.
We regret that our communication did not meet your expectations, and we truly appreciate your feedback as we continue working to improve our service. If you’d like to discuss anything further, we’re here to help.
We wish you and your family all the best.
Best,
GenePlanet
It was fast and all the question i had…
It was fast and all the question i had they answered right away. Would use them again.
15 November 2025
Reply from GenePlanet
Dear Jasmina,
Congratulations on your baby boy/girl, and thank you very much for your valuable feedback and kind words.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!
Kind regards,
GenePlanet team
One of the most advanced DNA testing companies
The company is one of the most advanced and precise DNA testing companies. Furthermore, the fact that they use WGS (Whole Genome Sequencing) makes their product unique in the consumer market. I’m really satisfied with their service and relatively affordable price (being from Europe and paying in Euros, as opposed to dollars in the case of AncestryDNA and FTDNA). However, it should be noted that there’s a minor issue —> it does seem at first that they give rather generic results, then after system error they had, they switched to new, updated results. Because SNPs, which are supposed not to change, were changed back to correct ones (such as earwax type, deodorant usage, sensitivity to cold, etc). This issue should be addressed promptly. All my components in both versions (the initial and the updated one) are European, with an exception of Turkish/Iranian/Caucasian, which was about 4% in previous version and reached record high level in the current version, about 17%. I believe it’s the clue to my East Eurasian ancestry. I’d need to obtain raw data to test it, it costs additional 50€.
If a GenePlanet team member reads this, I’d like to ask for a way their algorithm calculates percentages and will it be possible in future to split between Turkish, Caucasian and Iranian and to introduce even more precise ethnic breakdown.
7 November 2025
Reply from GenePlanet
Dear Konstantin,
Thank you very much for your kind words and valuable feedback. We are very happy to hear about your experience with our DNA test.
We would also like to sincerely apologize for the temporary system issue that caused minor inconsistencies in your trait results. This was an isolated processing error, promptly resolved by our team, and we’ve added additional safeguards to ensure it does not happen again.
Regarding your ancestry breakdown: our percentages are calculated using advanced statistical models and continuously expanding reference populations. This is why certain regional components — such as your Turkish/Iranian/Caucasian segment — can become more accurate over time.
If you have any additional feedback, don’t hesitate to contact us at support.en@geneplanet.com.
Stay healthy!
Kind regards,
GenePlanet team
Reply from GenePlanet
Dear Tajda,
Thank you for your valuable feedback, and congratulations on the baby. We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!
Kind regards,
GenePlanet team
I had higher expectations from you
I trust the results given by your lab and I consider your company generally trustworthy. However, I did not enjoy the whole experience. My sample was received by your lab on the 18th of October, as it is written in the app. Your company says that we should wait approximately 5 weeks until the results. Last Friday on the 7th of November you sent me an email saying my results were ready which was surprisingly exciting to me, as the period is much less than 5 weeks. I looked at them briefly, as I was working that time and couldn’t invest on reading them thoroughly, and I was going to check them and discuss with my doctor at the afternoon of the same day, after work. I opened the app and the results were just gone. Nothing, nowhere to be found. I deleted and reinstalled the app, thinking that maybe it was just a bug, but nothing again. So I called the company in Slovenia and talked with an employee, who told me that the results were actually taken back! And that this happened because some, not all of them, but just some “had an issue”. Of course I didn’t learn what the issue was. I asked him when I could expect the correct results, since I was about to discuss them with my doctor, and he just told me that “maybe next week”. Now here I am, no results are given to me, not knowing what to expect and you asking me to rate my experience. That is what I didn’t enjoy at all.
7 November 2025
Reply from GenePlanet
Dear Evangelia,
Thank you for reaching out to us and sharing your experience. Your feedback is invaluable, and we are committed to addressing your concerns to improve our services.
We sincerely apologize for the inconvenience and frustration you have faced. Due to an unexpected processing error, a small number of results — including yours — had to be temporarily withdrawn to ensure full accuracy and reliability.
We understand how frustrating this was, especially as you were preparing to review the findings with your doctor. Although the resolution required more time than we would normally expect, we wanted to be absolutely certain that the updated results you received were correct and fully validated.
We are glad that you now have your final results, and we truly appreciate your patience throughout this process. Your feedback is extremely valuable to us, as it helps us improve and provide the level of quality and transparency our users deserve.
If you have any additional feedback, don’t hesitate to contact us at support.en@geneplanet.com.
Stay healthy!
Kind regards,
GenePlanet team
great service
3 November 2025
Reply from GenePlanet
Dear Ivana,
Thank you for your valuable feedback, and congratulations on the baby. We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!
Kind regards,
GenePlanet team
Reply from GenePlanet
Dear Danijela,
Congratulations on your baby boy/girl, and thank you very much for your valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!
Kind regards,
GenePlanet team
everything
3 November 2025
Reply from GenePlanet
Dear Teja,
Thank you for your valuable feedback and kind words, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!
Kind regards,
GenePlanet team
A long wait, but worth it.
The waiting period was longer than I expected (to the point where I forgot I even took a test), but the results were surprisingly insightful, and I hope they will prove to be helpful
30 October 2025
Reply from GenePlanet
Dear Branislav,
Thank you for your kind words and valuable feedback.
We are happy to hear about your experience and that our DNA test is helping you make positive changes to your lifestyle.
As stated, it takes approximately 5 weeks after we receive your sample in our lab for you to get the results.
Since your sample arrived in our lab on 06.10.2025 and your results have been available to you since 30.10.2025, this is within the stated period of 5 weeks.
Stay healthy!
Kind regards,
GenePlanet team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.