GenePlanet Reviews 

1,424
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the ease of the overall process, often highlighting the quick turnaround for results. Many people appreciate the detailed and understandable reports, which provide valuable health information and reassurance. The staff is frequently mentioned for being kind, helpful, and professional, contributing to a smooth and stress-free experience. However, some customers also noted issues with response times and delays in receiving results, leading to frustration. A few other people also felt that the product information was sometimes unclear or incomplete, and that the website was not well-structured.

What people talk about most

User experience

Clients share positive opinions on user experience, with many describing it as quick, easy, and stress-free,... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising the speed of results and... See more

Service

Customers had positive experiences with service, often highlighting the speed, professionalism, and detailed... See more

Product

Users describe ambiguous interactions with the product, with some finding the results quick, reliable, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I took the Nifty test and got the results on time. The results showed to be truthful. I am giving one star less because the company is not transparent enough about their privacy policy when it comes t... See more

Company replied

Rated 5 out of 5 stars

We’ve used Nifty for our firstborn as well and in both cases it’s worked beautifully. I am very thankful to be able to use this method to soothe my nerves, as I have a genetic deformation or anomaly... See more

Company replied

Rated 5 out of 5 stars

I was very surprised by what can be learned from DNA I received very good information regarding my health which I will of course take into account

Company replied

Rated 5 out of 5 stars

From blood drawing at the lab to detailed report within 2 weeks 🙏🏻 This report gave me and my family so much joy, piece and reassurance. To ensure enough cell-free fetal DNA, I recommend doing the t... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Health Consultant
  3. Home Health Care Service
  4. Medical Laboratory
  5. Wellness Program

About GenePlanet

Written by the company

We’re the leading EU provider of innovative genetic solutions. Using whole genome sequencing (WGS) enables us to offer the highest quality, free lifetime updates, and free new analyses.

HEALTHCARE: Have the power of prevention on your side. Our Medical tests analyse genetic variants relevant to the health of your entire family (NIPT test, cancer risk). Protect your health with NIPT by GenePlanet, VeniSafe, and Cancer Screen.

LIFESTYLE: Unlock your potential with one saliva sample. Our Home DNA tests focus on genetic predispositions for diet, vitamins, metabolism, sport, stress, and sleep. Reach for longevity with MyLifestyle, MyHealth, MyAncestry, or MyOral.

For a complete picture of your health and wellbeing, choose Premium DNA, the most comprehensive genetic guide, including all

 Meet our DNA tests 


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,424)

433 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick results.

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Monika,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

The best advantage were the quick…

The best advantage were the quick results

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Taja,

Thank you for your valuable feedback and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

👍very good experience

21 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Maja,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

It was effortless and the results came…

It was effortless and the results came back beneath the waiting time, there were easy to read and to understand.

30 June 2025
GenePlanet logo

Reply from GenePlanet

Dear Brenda,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Lara,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Nifty test

On point and Quick.

16 June 2025
GenePlanet logo

Reply from GenePlanet

Dear Tadeja,

Congratulations on your baby boy/girl, and thank you very much for your kind words, and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Very well done

The whole test process was done quickly, I got the results within a few days, which was very welcome. I am satisfied, although the price is a bit high.

26 February 2025
GenePlanet logo

Reply from GenePlanet

Dear Nataša,

Thank you for your valuable feedback and positive energy, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 2 out of 5 stars

No customer support

I signed up for genetic tests to detect chromosomal defects in pregnancy. The results were delayed. When I tried to contact them, there was no number online! I wrote to them by email, but I did not receive a response. In the end, I found out that there was an error sending the result to my email. In short, considering that it is a rather expensive test, there could be a possibility of customer support.

19 September 2024
GenePlanet logo

Reply from GenePlanet

Dear Alema,

Thank you very much for sharing your experience with us.

We sincerely apologize for the inconvenience.

We take your feedback seriously and will look into the matter to ensure that similar situations do not occur again.

We are glad that you nevertheless received your results, and we assure you that the analysis was carried out in accordance with the highest professional standards.

If you have any additional questions or comments, please don’t hesitate to reach out.

Best regards,
The GenePlanet Team

Rated 5 out of 5 stars

Fast

Fast. Very nice commmunication.

9 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Natalija,

Thank you for your valuable feedback, and congratulations on the baby. We are pleased to hear about your experience with our NIFTY test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Matej,

Thank you for your kind words and valuable feedback.
We are very happy to hear about your experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

The staff is friendly

The staff is friendly, all of them, but it would have been nice to get the results on time. I had to call more times after the set date which was 10 days

9 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Ivana,

Thank you for your valuable feedback, and congratulations on the baby.

As NIFTY by GenePlanet is a medical test, the results always arrive at the clinic where you performed the test first, and the gynaecologist is the one who informs you about them.

Only after your gynaecologist informs you about your results can you access them through our app and website platform.
Stay healthy!

Kind regards,
GenePlanet team

Rated 4 out of 5 stars

Ugly laboratory

The experience was si good but the laboratory is so old and ugly.

If you continue to be there, I recommend that only have home service.

20 June 2025
GenePlanet logo

Reply from GenePlanet

Dear Anabel,

Thank you for taking the time to share your experience with us.
We’re sorry to hear about the impression our partner's laboratory left on you. Please note that their laboratory you visited is currently undergoing renovations. We truly appreciate your patience and understanding during this period.

We’re glad to hear you were otherwise satisfied with the service, and we’ll make sure to pass your feedback along.

Best regards,
The GenePlanet Team

Rated 5 out of 5 stars

I got my results in a few days that is…

I got my results in a few days and that's what I liked the most.

11 September 2025
GenePlanet logo

Reply from GenePlanet

Dear Branka,

Congratulations on your baby boy/girl, and thank you very much for your kind words and valuable feedback.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 1 out of 5 stars

[Upd: No RAW DNA data] - Everything works, but important genetic information is missing

Positives: Everything from the payment, sample collection, receiving the results and the app worked smoothly. The genetics results provided are generally well explained. I like that they differ your relative risk (compared to the population mean) to your absolute risk of getting certain disease/condition.

However, compared to the results of some other brands, some important genetic results are missing. Neurodegenerative conditions, for example; These have a significant genetic component. For Alzheimer’s disease the presence of certain gene variants is even deterministic of getting the disease (!!).
In their website geneplanet asserts that the entire genome is analyzed, so it is a bit weird that they do not report these results.

Update: I am downgrading this review (previously 3 stars) because I have been trying to contact geneplanet for months to obtain my raw genetic data and I still have no response. This data should be provided by law according to the Data Portability
Right from the EU General Data Protection Regulation.

26 August 2025
GenePlanet logo

Reply from GenePlanet

Dear Pedro,

Thank you very much for your detailed feedback.
We are pleased to hear that you found the process smooth and that you value the clarity and understanding of our reporting.

Our reporting scope is focused on areas where prevention is meaningful, strong, and actionable – ensuring the results provide clear guidance for everyday life. For conditions such as Alzheimer’s, preventive measures remain limited.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

2 Nifty Plus tests done

I did 2 nifty plus tests. Luckily, both came back with positive feedback - (i.e. no deletions or any similar genetic failure found). The first test done was for our now 3 years old son. At the end of my pregnacy with him, when we started doing CTGs, he kept having narrowed undulations. Fortunately, all the other aspects were perfect and the first thing our doctors asked me is if we had done any of the prenatal screening tests. Therefore, I showed them our nifty analysis and the doctors calmed me down saying that the kid is probably only sleeping in the uterus and for that reason he is having narrowed undulations ( considering the fact that the nifty plus test came back with the great results). This really helped me stay positive towards the end of pregnancy and now we have a prefect and healthy son who is still impossible to wake up once he falls asleep :)
The second test done is for the currently ongoing pregnancy. As the results are once again great, I am at ease and look forward to having our baby girl <3
To sum it up, after the first experience, I always recommend nifty to everyone regardless of their age (some people refuse it simply believing nothing can go wrong as they are still young/in their 20s).

29 August 2025
GenePlanet logo

Reply from GenePlanet

Dear Dana,

Thank you for your valuable feedback, and congratulations on the baby.
We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars
GenePlanet logo

Reply from GenePlanet

Dear Marijela,

Thank you for your valuable feedback, and congratulations on the baby. We are pleased to hear about your experience with our NIFTY test and the process.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Excellent!

26 August 2025
GenePlanet logo

Reply from GenePlanet

Dear Romana,

Thank you very much for your valuable feedback.
We are happy to hear about your positive experience with our DNA test.
Stay healthy!

Kind regards,
GenePlanet team

Rated 2 out of 5 stars

Poor collaboration with doctors

Forgot to provide me with barcode to view results

23 August 2025
GenePlanet logo

Reply from GenePlanet

Dear Ana,

Thank you for your feedback. We are sorry to hear about your experience and understand how important it is to have smooth access to your results.

The barcode needed to view your results is printed on the consent form that you signed before the test. One copy of this form was given to you by your doctor, so you should already have this information at home.

If you cannot find your copy, please reach out to us directly at nifty.test@geneplanet.com. Our team will be happy to assist you and make sure you can access your results as soon as possible.

We sincerely apologise for the inconvenience and are here to support you.

Kind regards,
GenePlanet Team

Rated 4 out of 5 stars

I like the test results

I like the test results, recommendations and the overall simple process.

12 August 2025
GenePlanet logo

Reply from GenePlanet

Dear Livia,

Thank you very much for your valuable feedback and kind words.
We are happy to hear about your positive experience with our DNA test and service.
Stay healthy!

Kind regards,
GenePlanet team

Rated 5 out of 5 stars

Very interesting insights and helpful

Very interesting insights and helpful. Support department reacts very quickly and overall the product delivers real quality results and explanations.

6 August 2025
GenePlanet logo

Reply from GenePlanet

Dear Ricardo Omar,

Thank you very much for your valuable feedback and kind words.
We are happy to hear about your positive experience with our DNA test and our customer support.
Stay healthy!

Kind regards,
GenePlanet team

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