I ordered a pallet of merchandise from Gem Wholesale. The delivery went smoothly. However, I was shocked the moment I opened the pallet. While there were properly boxed items on top, the layers undern... See more
Company replied
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I ordered a pallet of merchandise from Gem Wholesale. The delivery went smoothly. However, I was shocked the moment I opened the pallet. While there were properly boxed items on top, the layers undern... See more
Company replied
Ordered 3 palettes and every single item used or damaged or missing parts. I called up today and lady said most things should work as people return them for no reason but out of 100 items only 3 are f... See more
Company replied
Sold Me Junk as “Grade 1” Bought a “Grade 1” box — got damaged, incomplete, used rubbish. One key item missing parts. They offered a refund, then pulled it when I mentioned the law. Hide behind B2B t... See more
Company replied
I have purchased three times from gem wholesale and whilst I fully understand they are product returns I had an issue with my first pallet and they resolved very quickly. I have now had a further eigh... See more
Company replied
Welcome to Gem Wholesale a long established B2B trade platform for the distribution of returns, clearance & liquidation stock
DRURY IND EST, DRURY LANE, CH7 3DZ, BUCKLEY, United Kingdom
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We have made a lot of purchased from Gem as we have grown, and they have always had some great stock at reasonable prices.

Reply from Gem Wholesale
I've ordered 3 times now from this company and I have spread the word which made a friend purchase 3 pallets from them recently. I do believe that if a company treats their customers well then not only would they get repeat business but spreading the word as I had done. I've had no issues so far so please ignore the bad reviews. I don't see logic someone complaining about customer returns when the title should say it. Its the luck of the draw.
Based on buying alot of returns pallets I find Gem-wholesale one of the best, no issues at all. Great company.
Just 1 recommendation which I know you don't deal with. When placing an order the delivery is within 2 to 3 days, I know it cant get tracked but perhaps look into something where I can know for sure which date it will be as for thr 2 to 3 days I can't really plan much.

Reply from Gem Wholesale
Excellent customer experience! Delivery is always on time.

Reply from Gem Wholesale
Brought a couple of lots from Gem wholesale without any issues, lists are actuate and customer services is very good, will use again

Reply from Gem Wholesale
I have been purchasing from gem wholesale for a couple of years now and they have been brilliant in all ways. Cannot fault them in any way. Extremely quick and helpful and friendly.

Reply from Gem Wholesale
Gems one of the most reliable and honest wholesalers. Excellent competitive prices and great customer service!

Reply from Gem Wholesale
I have used
Gem regularly and I have always been satisfied 5 🌟

Reply from Gem Wholesale
I have been buying from gem wholesale for past
8 years and it has been great generally. I so much appreciate the fact that they try to explain to me the exact condition of the goods whenever I want to try a new grade and about 95%,it spot on. Its a massive bonus for me because I don't live in the UK and therefore always trust what they are exporting to me. If you understand the grading,you will never go wrong with them.
Emek

Reply from Gem Wholesale
We have been using Gem Wholesale for roughly 12 months. They offer a very professional, friendly service and are happy to answer any questions.
We have purchased numerous returns pallets from them and they have always been exactly as described.
We are more than happy with all our past transactions and will continue to use Gem for the foreseeable future!

Reply from Gem Wholesale
Best place to grab a bargain. Good staff and fantastic offer. Can't wait to buy more. Highly recommended

Reply from Gem Wholesale
This is a first class company to deal with, they have an easy to use and secure website and friendly staff. I have used them for many years and have always found them to be honest and reliable.

Reply from Gem Wholesale
Gem Wholesale is a reliable source of high quality customer returns and clearance items from catalogue retailers. The lots available generally feature well known consumer brands and the products themselves arrive in very good, re-sellable condition, making my life as a reseller far easier. Staff are friendly, efficient and responsive ensuring there is a frequent enough turn over of stock to keep my inventory ticking over.

Reply from Gem Wholesale
I am loving reading some of the comments here. To be fair, each one demonstrating the reality of using a wholesale store such as this organisation. I have been using Gem Wholesale for approximately 12 months.
My circumstances:
1. I use Gem Wholesale to feed my hobby / side hustle.
2. I sell the bits I don't want and simply try to make my money back.
Having chosen a specific niche that I am interested in late 2019 and after doing plenty of research, I took the plunge into catalogue returns which is a risky sector. Having the ability and available space to diagnose, repair, fix and source spares is a major part to what I'm doing.
After reading the companies terms and conditions, clear grading detail and armed with the knowledge of what goes on, I was well prepared for what I have so far encountered.
I have nothing but praise for the Gem Wholesale team. Literally no hassle, quick responses to queries and so far have not had any cause for complaint. Yes you are going to get some smashed, broken, faulty, burned, damaged, squashed, bent item / products with the occasional part, screw or fixing missing, but remember - that's the game and probably why it was sent back.
On the flip side I have had many items that have simply needed a clean, test, repack and or a minor fix before either being kept for myself or sold on.
You need to remember is this is all risky trading so you MUST have a plan. You can't forget that you are are buying these items at a fraction of RRP. You need to go in with an open mind, choose your niche, add on VAT and P&P, get ready to buy and you're good to go. Alternatively, if you don't like risk, you have no storage space (as most things are delivered on a pallet) and you have no appetite for repairing things/ parting out/recycling, stay well clear.

Reply from Gem Wholesale
Excellent goods and service, always received the good quickly and as described. Always available to assist on any enquiries. You can buy with confidence.

Reply from Gem Wholesale
I have bought several pallets from gems wholesale now over several different lines including, clearance, grade 1 returns and mixed grade returns. I am so delighted with the goods, service and price!! Hence I keep coming back for more!! The service I have received from Gems has been amazing, exactly what is on the inventory list is what is in the pallets, and they always arrive extremely quickly! I couldn’t be happier with everything! Thank you gems, Rebecca R

Reply from Gem Wholesale
I have been using Gem Wholesale for many years and must have purchased nearly 200 pallets and never had a problem. So many companies like this but only one Gem Wholesale.

Reply from Gem Wholesale
I brought 8 pallets and most of my items was amazing and ty to gem I appreciate all there help and I will be back

Reply from Gem Wholesale
Friendly staff & great choice of stock. Used for many years now. Very happy customer.

Reply from Gem Wholesale
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