Garnet HillReviews 

I elected to return an item and was charged not only return shipping but they do not refund the original shipping and processing charges. Wound up deducting about $30 from my refund. Not going to purchase from this company in the future.

It will cost you! Garnet Hill does not have free returns! It cost me 8.98 to return a top. I didn't know that they charge for a return label. Better shop at Nordstroms, Zappos, Bloomingdales...shame on you Garnet Hill.

I’ve been wearing the Asian inspired PJs for years. Just bought a new night shirt from the same line and it’s not nearly as well made as my older pieces.

Product line has always been good. I have purchased several cashmere and linen items through them. They hold up well.

LOVE the Asian wrap organic cotton short sleeve pajamas from Garnet Hill. Gorgeous material, beautiful styling and colors. Bought a pair last summer and customer service was wonderful when I needed to exchange for a different size. Just got a different pattern for this summer!

Very unethical…
Bought a set of sheets and pillow cases…
Only received the pillow cases. When I contacted the company they said I only purchased the pillow cases. What a scam
ITEMS IN YOUR ORDER

Mini Print Percale Sheets & Cases
Mini Print Percale Sheets & Cases
Item#: 24624 TURT STCS

Quantity:
Price each:
Item Total:
1
$34.00
$34.00

Beautiful pattern. Many compliments about this sweater.

Ordered a plush loft throw blanket. It's fantastic and very warm. Shipment was prompt.

Great service, comfy clothes. had to make one return and they had provided return label ib the shipping envelope, so gloriously easy

I ordered something for my wife on Nov. 25. My mistake was not seeing in small print that the shipping date was going to be 12/29. That said it is now 01/17/24 and still has not shipped. NO communication of any kind. The individuals who have had to listen to me complain are very nice. The individuals who put them in the situation need to hear from individuals such as myself. We will never order from Garnett Hill again.

Britani was very understanding and professional when I contacted the accounting department. She took the time out of her day to go above and beyond to service my concerns. She ensured that my daughter and her roommate will be taken care of. This is their first year in college away from home and as a parent we want the best for our children. Thank you so much for all you do, we appreciate you!

Not happy with this company at all. They said they shipped my bedding, I waited 2 weeks, and nothing. I contacted their shipper UPS, opened a claim, and contacted Garnet Hill. They said since I opened a claim, they can’t replace/send my order, and I have to now wait for UPS to figure this out before they can do anything, but if I hadn’t have tried to find the goods, they would have just replaced them. No way this will now be here by Christmas. Bah humbug Garnet Hill.

I've purchased several items from Garnet Hill this year and have been delighted with the quality of the clothes and the service. Mostly everything is great but if there is a problem with sizing or it just doesn't look good on me, returns and exchanges have been handled efficiently. Especially love their cashmere sweaters.

Don’t recommend using them. Made a mistake on my order which was placed on a weekend. NO CUSTOMER SERVICE ON WEEKEND. Tried to cancel immediately, NO WAY TO CANCEL. Called first thing Monday morning they COULDN’T CORRECT IT and WOULDN’T CANCEL IT although, online, it said it was in process. Spoke with a customer service agent that was kind but it was out of her hands. I don’t need the headache! Too many great retailers that make everything easy online. Nordstroms, Bloomingdales, Macy’s even TJMAXX.

The biggest problem with garnet hill is the ridiculous shipping costs. They charge nearly three times as much as most other places.

For a store that you can't actually visit in person, it's quite a financial commitment to order from them. You could buy something and if you don't like it you'll have spent up to $30 on shipping with nothing to show for it. Really lame. And just...weird.

I like Garnet Hill because they carry clothing I don't normally see. They stand behind their products and deliver fast shipping as well.

Thank you. I love the products.

I contacted GH about a belt I'd ordered & received. The website pic was very difft than the actual belt-the beads along the length were supposed to be bright brass; mine were black. I called cust svc and was helped by a nice person that processed an advance refund, and ordered me a new one. She said she'd contact their product dept to insure the products matched the image(s). The CS Rep was very understanding & helpful. My replacement was MARGINALLY better. I'm still not satisfied with the product, but I opted to keep it. This was very disappointing, esp. considering the price of the belt. This was not a color shade difference that might be attributed to a computer monitor, but was a variance between a polished brass metal beading vs. extremely tarnished. I feel strongly that products should reflect what is pictured, and this did not.

The easiest exchange it went so well … no hassle. Thank you.