I ordered an osakazuki maple, 150-200 height. As delivered it's big enough, but only just, at 150cm. It looks healthy, however, with new sprouts coming out of it. Delivery was a few days later than th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This was the only place I could find a mature rosemary plant. There were delays in the plant being ready for dispatch but communication was good. The plant appeared on our doorstep yesterday when it w... See more
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Just taken delivery of a Loquat tree (eriobotrya japonica). Really good condition, a little taller than I expected. (A nice surprise as online purchases are often not quite as big as images lead y... See more
Company replied
I am one happy camper, what an impeccable company. I spoke to a darling office lady named Shauna who provided me with helpful information before i make my second purchase. She kindly offered me a he... See more
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Company details
Written by the company
Wide selection of garden plants and trees in stock. Over 12000 products to order from our trade catalogue sourced from all over the Europe. Quick nationwide delivery. Seasonal Discounts up to 20%. We sell Conifers, Bamboo Plants, Hedging Plants, Topiary Shapes, Ornamental Grasses and many more. We also stock traditional terracotta planting containers as well as modern style plastic planters.
Contact info
Guildford, Woking , United Kingdom
- 0203 1375 159
- www.gardenplantsonline.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Thank you I received my order few days…
Thank you I received my order few days ago and I’m very happy with my purchase 😊😊
15 March 2026
Unprompted review
Reply from Garden Plants Online
Hi Marie,
Thank you for your review.
I am very pleased to hear you're happy with your order!
We apologize for any delay experienced, as our plants are imported from our nursery in Italy, at times delays can be casued due to sourcing, plant not ready yet for sale during growth and trasnport issues.
We really appeciate your patience and would like to offer you a discount on your next order with us for the inconvenience!
Communication was excellent
Communication was excellent - there was a delay in the plant’s availability but I was kept informed regularly. It was the only place I could source a standard pomegranate tree at an affordable price. The tree is beautiful.
1 June 2026
Unprompted review
Reply from Garden Plants Online
Hi Gerard,
Thank you for leaving this review.
I am so pleased to hear you are happy with your beautiful new pomegranate tree and our service!
We are delighted you stuck with us through the process of getting your plant sourced and delivered to you and are grateful for your patience.
We hope to assist you again in the future!
The worst company I have dealt with
The worst company I have dealt with. I was assured of a delivery date for an expensive tree I had ordered so that I could arrange for digger and planter to be here for the tree. It never arrived; I didnt hear anything they didnt answer my calls they said they were short staffed and didnt know what had happened. DO NOT TRUST THEM
17 May 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
We’re sorry the delivery didn’t arrive as planned.
The original delivery date had to be pushed back due to unforeseen circumstances, and yes, we were also short staffed due to illness, which didn’t exactly help us keep everything running smoothly or replying at lightning speed. We’re disappointed to see your comment that you “do not trust them.” This reflects your personal experience, and we respectfully disagree with that characterisation of our business.
We did still supply the tree, along with a partial refund and two free stake posts as a goodwill gesture.
We understand this caused disruption, especially given the arrangements you had made. That said, this is the resolution we’ve been able to offer in the circumstances.
Reply from Garden Plants Online
Hi André,
Thank you for your review.
I am delighted you are pleased with the quality and size of your new Feijoa plant! Your satisfaction is of great importance to us.
We hope to assist you again in the future.
Very happy with my Bougainvillea
I recently ordered two 9-feet bougainvillea and a smaller one from Garden Plants Online. I stumbled across their website while searching for tall climbing trees. Whilst the delivery did take about 3 weeks, they regularly updated me on progress, informing me when the plants left their nursery in Italy. I also reached out to them myself for updates and their response was very timely. The plants are beautiful and they were helpful in giving me advice on how to care for the trees. I would definitely consider purchasing from them in the future.
23 May 2026
Unprompted review
Reply from Garden Plants Online
Hi PJ,
Thank you for your kind review!
I am so pleased to hear you are satisfied with your new Bougainvillea plants as well as our service. We appreciate your patience with us whilst transporting our species from our Italian nursery and are eternally grateful.
As a gesture of appreciation, we would love to offer you a discount on your next order you place with us. Please contact us and we will be happy to assist you and send you your promo code!
lovely healthy plant but took a long time to arrive!
This was the only place I could find a mature rosemary plant. There were delays in the plant being ready for dispatch but communication was good. The plant appeared on our doorstep yesterday when it was due to be delivered this morning....luckily we found it!! I am delighted with the plant. It is lovely and bushy and looks very healthy. Overall well pleased and would use company again.
26 May 2026
Unprompted review
Reply from Garden Plants Online
Hi Peta,
Thank you for your review!
I am delighted to hear you are pleased with your new plant, it is really great to hear.
Thank you for sticking with us through the delays we experienced, it is greatly appreciated and we would like to offer you a discount should you wish to order with us again due to the inconvenience!
Reply from Garden Plants Online
Hi Tracey,
Thank you so much for your review.
I am delighted to hear you are pleased with the shrubs you received as well as our delivery service!
We hope to assist you again in the future.
Reply from Garden Plants Online
Hi Tracey,
Thank you so much for your review.
I am delighted to hear you are pleased with our quality of our trees and value!
We hope to assist you again in the future.
Delivered in the stayed window
The only reason is it’s not 5 stars is the delivery guy didn’t ring the doorbell to let us know our trough was delivered.
24 May 2026
Unprompted review
Reply from Garden Plants Online
Hi V,
I am happy to hear you are pleased with your order received!
We apologise for the inconvenience. If you do plan to order again, we can leave a note after placing the order for the driver to give you a call before he delivers anything to ensure this doesn't happen again!
Not the fastest despatch around but…
Not the fastest despatch around but good sized healthy plants. JM
22 May 2026
Unprompted review
Reply from Garden Plants Online
Hi John,
Thank you for your review.
I am happy to hear you are pleased with your order received!
We apologise for the delay in your order, as our plants are imported from our nursery in Italy, extended lead times may be expected due to transportation and sourcing but we are happy you stuck with us through the journey.
Absolutely terrible
Absolutely terrible. Not only has the delivery been a week late but they also made us stay at home a whole day giving us a delivery time slot and not even showing up! Terrible costumer service, they don’t give you a tracking no or anything. All they give you is a phone no which doesn’t even work on weekends. So disappointing. I would avoid at all cost!
23 May 2026
Unprompted review
Reply from Garden Plants Online
Dear Maria,
As we are unable to find your order with this name and no order details provided, we will respond to your comments accordingly.
Our phone lines are not open on weekends, as stated clearly on our webiste ''Our office opening hours are
9 am – 6 pm
Monday – Friday.
Telephone: 0203 1375 159
Please note, we are closed on all bank holidays.'' Calling on a weekend and complaining nobody answered is hardly surprising.
Our customer service team, like any small business, are real people who are also entitled to time off and do not work 7 days a week.
Ou company did not force you to stay at home all day. A delivery time slot was provided, as is standard with courier deliveries, but delays can unfortunately happen. We also offer the option to leave deliveries in a designated safe place if you’re unable to remain at the property.
We do provide tracking information via the tracking link automatically sent to the email address provided with the order. In addition to phone support, we also offer both email and live chat support for customer queries.
We understand delays are frustrating, but we’d appreciate reviews that reflect the facts.
Reply from Garden Plants Online
Hi Edel,
Thank you so much for your review.
I am delighted to hear you are pleased with our quality of plants and service!
We hope to assist you again in the future.
Great tree, pleased with the choice
A few problems with the delivery but the tree arrived eventually as arranged and in good order. Pleased with the results
16 May 2026
Unprompted review
Reply from Garden Plants Online
Hi Nick,
Thank you for your review.
I am happy to hear you are pleased with your order received!
We are pleased you stuck with us through the delivery issues that incurred and hope it was all worth it.
Very good service both for ordering and…
Very good service both for ordering and delivery. We had a small order of two trees which arrived looking very healthy in the alloted time given having been updated throughout the process as to when they would be dispatched.
Would definitely recommend this company.
15 May 2026
Unprompted review
Reply from Garden Plants Online
Hi Jan,
Thank you for your review.
I am delighted to hear you are pleased with your two new plants and our service!
We would love to offer you a discount for your next order with us as a gesture of appreciation.
Misleading and rude
Slow, expensive delivery. The arrived plant is substantially underwhelming. The advertising images are deceptive. Customer service not interested.
Response: I find it revealing that by your own admission the images displayed on your website are "edited" and in your responses you freely admit the images that are not indicative of what customers will receive. Yet there is no warning of this on your website. You insult me for expecting what was advertised, whilst openly confessing to misleading customers. Do you think that is a reputable business practise?
11 May 2026
Unprompted review
Reply from Garden Plants Online
Hi D,
We import our plants directly from specialist growers in Italy, so yes, they may occasionally look different from the heavily edited, fully mature display photos people seem to expect from a newly delivered nursery plant.
The pot size and specifications are clearly listed before purchase, and plant appearance naturally varies depending on season, pruning, growth stage, and normal transport shock after travelling across Europe — which is completely standard for live plants and something most gardeners understand.
As for delivery, imported live plants require careful handling and logistics, not teleportation.
And customer service did respond — just apparently not with the level of theatrical outrage being demanded here.
Plants infested with thrips & aphids
I have ordered 6 pots of herbs from them. At the time of arrival, they were the only plants I had in my flat.
In a week or so, 2 were full of aphids. All of them came with infested with thrips.
I have complained to them & they tried to downplay the problem and said it was only a few insects and a bit of soapy water spray will fix it.
I have spent the next 6 weeks spraying them regularly. I have razed to of them to the ground 2x. The thrips keep coming back. On a second complaint, they have agreed to refund me the money. Unfortunatelly, it looks like they have infested all the plants I have tried to grow from seed.
I have since destroyed their plants. It has been an awful waste of my time & effort.
I have actually tried to consume some of the parsley bought from them, only to feel unwell for the next 24 hours. This leads me to believe these plants have been heavily sprayed to try and keep the bugs under control.
Do not buy from them - they need to destroy their edible plants and stop selling them to control the infestation. There is only this amount of pesticides you can use on edible herbs before you start poisoning people & pets!!
17 May 2026
Unprompted review
Reply from Garden Plants Online
Dear Alexandra,
You have left a review for the wrong company. We do not sell parsley so please remove this review.
Garden gate
Order a garden gate. In stock at time of ordering. 2 weeks later no delivery. Phoned to be told it was left at the port as it didn't fit in the van. So not in stock at all. Cancelled the order 1 week on still waiting for refund. Hopefully I will receive it. No one seems to follow through on actions when you phone.
23 April 2026
Unprompted review
Reply from Garden Plants Online
This review has been left for the wrong company. The order was placed with Garden Timber Online, not Garden Plants Online.
We would appreciate it if the review could be removed or reposted on the correct company profile. If you do need any assistance from us, please contact us directly with your order details.
Great tree
Great tree, exactly as described, great customer service and would definitely buy again, thank you
8 May 2026
Unprompted review
Reply from Garden Plants Online
Hi Michelle,
Thank you for your positive review!
I am delighted to hear you are plesed with your new Salix Babylonica you received as well as your experience with our customer service agents!
We hope to assist you again with your next order in the near future.
Healthy and bushy plant
Delivery does take a while, but in the end I got slightly taller than advertised, healthy and bushy plant.
No damages, like someone was carrying in hands from nursery to my door.
Thank you!
13 May 2026
Unprompted review
Reply from Garden Plants Online
Hi Maris,
Thank you for your kind review!
I am delighted you received your lovely new plant and exceeded your expectations. We aim to deliver our plants as quick sa possible, however, as they come from our nursery in Italy some plants make take a little longer due to sourcing and transport.
It is wonderful you plant came to you in perfect condition, we always aim to deliver them as careful as possible from our nursery and yard.
As a gesture of appreciation we would like to offer you a discount on your next order which we will be more than happy to apply for you!
I ordered a large Hydrangea but received in very poor condition
I ordered a large Hydrangea (£85), it took a few weeks to arrive which was fine as I was in no hurry, however I rejected the delivery as what came was a plant that looked mostly dead tied to a support pole, the few leaves it had were all brown and no sings of any buds at all.
I emailed to ask for a refund, but received a call a few days later asking if they can send a plant in better health instead. I said yes, but please can you send photos of it before you re deliver so I can make sure it looks ok, which they agreed to do.
after a week of no response I chased this up - I then received a fairly arrogant response to say actually we have decided to give you a refund now instead, and that in future I should pay more attention to the description and understand what is evergreen, and what is not, so that I have realistic expectations next time.
I know what a Hydrangea should look like - and the website shows very full healthy plants, it should flower by May - I ordered the plant mid April, and it arrived early May, so would certainly expect it show some signs of life and at least some buds for flowering, not just a few brown leaves.
I bought one from the local garden centre instead - its 1000 times better, and looks exactly like the one in the photo on the website that I was expecting, so I would sound caution on the quality of plants from this supplier.
Offering 2 star rather than 1 star as at least the refund came through 3 days later, as I was expecting to have to chase for this given other reviews.
Downgraded generous 2 star review to 1 star - hilariously stupid reply to the review. Reading others they seem to have had the same - assume the company is in free fall and happy to publicly destroy their own reputation 😂 feel embarrassed for them but avoid this company at all costs, terrible products and even worse customer services
11 May 2026
Unprompted review
Reply from Garden Plants Online
Hello Mr. Robert,
Thank you for the horticultural masterclass.
We were especially interested to learn that a deciduous hydrangea shipped in early spring should apparently arrive looking like a peak-summer Chelsea Flower Show display. We’ll be sure to pass this revolutionary discovery on to nature immediately.
For clarity, the plant you received was beautiful, alive, correctly described, and entirely normal for the season — despite your dramatic description of it being “mostly dead” because it didn’t arrive covered in blooms after spending time in transit from our Italian nursery.
We nevertheless offered a replacement, agreed to your request for advance photos, and then ultimately decided that issuing a full refund was the fastest way to bring the situation to a close. Which, unlike the hydrangea, arrived promptly and without needing to be watered.
Comparing a mail-order plant to one you personally selected from a local garden centre is also a fascinating benchmark. By that logic, supermarket strawberries should look identical to the ones in professional food photography.
In any case, we’re delighted you found a hydrangea more suited to your expectations, and we genuinely wish it the very best in its new life under the care of Britain’s leading expert in seasonal plant behaviour.
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