Garden Plants Online Reviews 

Terrific topiary. After my box topiaries finally gave up the fight against box blight I turned to the internet to see what alternatives were available. I was absolutely delighted to find Garden Plants Online who have a marvellous selection of topiary and I bought a magnificent pig, who is now the envy of my neighbourhood. The customer service was extremely good with friendly and knowledgeable staff. I had to wait longer for delivery than had been anticipated, but it was well worth the wait. "Percy" is wonderful and I am now trying to talk myself into buying another topiary. Ten out of 10 for service and quality.

Great service and a robust plant. Highly recommended

Terrible experience buying plants from this company. Received plants really really late, which were also diseased- mold ridden and obviously in very poor condition.
Contacted customer services and sent them pictures, they just resisted giving a refund,
Terrible - don’t waste your money buying plants from them.

The plants arrived very late and I had already requested a refund twice via phone and e-mail before a response was received. Both times a refund was not responded to.
I had already explained that I had no confidence in buying plants again and yet replacement plants were being offered ? So my review is totally fair and happy to post pictures of how terrible the plants were. It seems others have had similar experiences of delayed deliveries and difficulties in obtaining refunds.

Had notifications throughout regarding what stage my order was. Delivery bang on time and the delivery driver was smashing, I was surprised to see it was the company's own truck too. The plants were in great condition and are.jow planted. Happy to order again and recommend.

Regular updates for dispatch perfect plant

I ordered an abelia which arrived true to the size description and in good condition. It looks fabulous. Clear communication around delivery times too.

The original delivery date was the day we were leaving for a vacation so they re arranged and it was delivered as planned but even earlier than expected.
The delivery driver was kind and helpful and positioned the tree where we wanted it.
The tree is well supported and is looking healthy. I watered it immediately and it thanked me.

I ordered 6 Italian Cypress , they are a good size all roughly equal. I look forward to seeing them become an established part of my garden

Easy and simple to purchase the item in the website. Friendly and helpful when need to speak to customer care team. Only issue I had was the time it took to deliver, received the item more than 2 weeks after making the purchase. However, their level of communication throughout was very good. Wound use again

AN HONEST TRANSACTION THOUGH I HAD TO WAIT A LITTLE THE QUALITY OF THE PRODUCT WAS EXCELLENT THANK YOU.

On the plus side, the plants that I have ordered, Cypress trees and some ivys, have all been beautiful. The process falls down a little in terms of delivery times, these are always substantially longer than indicated. But no big deal, the main thing is the plants are excellent. They’re also very helpful with their customer service.

DO NOT USE!
I ordered an established hydrangea quercifolia in a 18-25 litre pot size and paid £95 for this.
What arrived was 2 3 litre root balls only recently put together in the pot (£14 each). They were not hydrangea quercifolia but hydrangea paniculata!
I have asked for a refund but they refuse and say putting 2 shrubs together in a pot is common practise, which it is not.

After placing an order for a Blue Spanish fir tree on the 27th March, numerous chasing emails & promises of an upgraded tree size & earth from Plants Online, a tree just within the range of what was originally ordered was delivered on the 8th August - some 5 months after I had paid £360. A £50 store voucher has been offered which I have accepted as a compensation to the delay.

Ordered some terracotta pots, great value, good communication and delivery, fine if your not in a hurry, often takes a few weeks.

Exceptional quality of terracotta trough. Delayed delivery but excellent communications whilst waiting.

Plants came that was ordered, in great shape nice and healthy condition and good quality.

I ordered 2 large terracotta pots from Garden Plants Online; great selection and reasonably priced. Delivery took a little longer than expected but communication was excellent and kept me fully informed until the pots were delivered. Pots are perfect and exactly what I wanted.

Gorgeous plant. Arrived safely.cant wait to watch it develop

I love the plant pot! It is better than expected. I am very happy 😊