Banner for GamersGate.com

GamersGate.com Reviews 674

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices, often finding unbeatable deals and significant savings on game purchases. Many people also praise the customer service for being incredibly helpful, attentive, and quick to resolve issues, with some describing it as the best online customer service they've ever encountered. The purchasing process is often described as quick and easy, with instant key delivery for many. However, some customers experienced issues with the product delivery, noting that key delivery could be slow or subject to manual review. A few people also encountered problems with the website, such as an overly aggressive CAPTCHA system or difficulties with age verification for UK users, which made purchasing games inconvenient. There were also isolated reports of payment processing issues and, in rare cases, unfulfilled orders due to perceived price errors.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the great prices, instant key... See more

Website

Users describe ambiguous interactions with the website. Many reviewers praise the site for good deals, easy... See more

Price

Reviewers mention positive feedback about price. Customers consistently find great deals, competitive... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers praised the quick and easy payment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been buying games from GamersGate since around 2014. Their website is well designed and easy to use with real pagination. No "click to see more" scrolling garbage. They have competitive sales on... See more

Company replied

Rated 5 out of 5 stars

I've had a great time buying from this shop! Their prices are consistently unbeatable (I’m a Steam user and always double-check Isthereanydeal before buying anything). Writing this from the heart afte... See more

Company replied

Rated 5 out of 5 stars

They often have coupons for new game releases that match or exceed historic low, checkout is fast, I know I'm getting the key right after purchase and it will always work, and support would help if so... See more

Company replied

Rated 5 out of 5 stars

I managed to get a lump sum of savings on my purchase of 16 Games with 2 DLCs. $132 paid decreased from $509 with Sales. Although I did have a problem with one Steam Key as there was a bit of a... See more

Company replied


Company details

  1. Video Game Store
  2. Game Store
  3. Gaming service Provider
  4. Hobby Store

About GamersGate.com

Written by the company

Introduction

We're GamersGate, and we're here to get you cheap and official Steam keys!

Buy Now!

Trusted and Established

Established in 2004, we have proven our reputation as a reliable seller over and over again, working directly with such publishers as Bandai Namco, Capcom, Focus Entertainment, and many more. Our catalogue? Vast – we've got dozens of thousands of games – from childhood classics and borderline lost media to modern AAA releases, all with heavy discounts.

Read Our FAQ

Our Strengths

Among our strengths – Incredible customer support; cheap prices and numerous discount codes; fun social media accounts and, of course, years of reliable service behind our backs – you can always trust us to provide you with the best service possible.

Who We Work With

Unbeatable Discounts

We also provide constant discounts on upcoming pre-orders and brand-new games, making us the premier destination for those who don't want to pay full price. Fair play, we're here to help you!

Check Out Our Discounts

Unmatched Customer Support

Our customer support, dare we say, is unmatched, frequently going above and beyond what other stores might do – if you have a problem, we have a solution, and we're going to make sure you get one. Kick back, relax, and enjoy great prices, instant delivery, and friendly support!

Contact Support

100% Official Keys!

We guarantee that all of our keys are sourced directly from publishers

We guarantee that all of our keys are sourced directly from publishers
We work directly with hundreds of publishers, including Capcom, Focus Entertainment, Bandai Namco and many more. We always provide official keys with no grey market involvement.

Contact info

Promotion box for GamersGate.com

Check out our best offers and save!

Use code "WETRUST" to save additional 10% (some exceptions apply)

4.3

Excellent

TrustScore 4.5 out of 5

674 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam site

Scam site. Took payment and never delivered a key. Customer support is only via email and they ignore you. Had to purchase game from another site and file dispute with bank to get money back.

Stay FAR FAR away from this site

22 June 2025
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

While our support does indeed respond via email, everything else in your review is objectively incorrect. We have responded to your emails, but to no avail - we are very lenient with our refunds as many other customers will tell you in this very review section.

Rated 3 out of 5 stars

Potential Glitch - Willing to Give Them a Chance

*EDIT: They reached out to me with an explanation that I actually do find plausible and a coupon. I will purchase a game tomorrow using the coupon and see how it goes. I will up my score to 3 in the meantime for at least trying to make it right and not coming at me with excuses.

*ORIGINAL: It's Saturday night and I want to try out a new game that I've been excited to play on my day off. Head over to GG Deals to find the best price for Dune - it leads me to GamerGate with a coupon. I head to Gamersgate and purchase the game like I've done on CDKeys, Fanatical, Humble and GMG for over a decade only to be met with a manual review that has been in 'Processing' for over 6 hours.

I took a look through my account while waiting - the last game that I bought was over 10 years ago. Ah, now I remember.

I've been using GMG, CDKeys, Fanatical (previously Bundle Stars) etc... since they existed and I've never had an issue. I've opened a support ticket but very much like this key - I no longer have hope. I've purchased at least 10 games from them back in the early 2010s so I'm sure that I'll end up getting the key but they lost a customer for life.

That having been said, hopefully CS can answer 1 question before I completely write the company off: can I give the 'more that 15 minutes wait' coupon away or is it account locked?

Making me wait for the key is fine, I guess, BUT taking my money and making me wait is NOT. I would have just cancelled and bought the game elsewhere but now I can't until I know for sure that they will refund me. Since the refund request came 6 hours after the EXTREMELY DELAYED order I'm not hopeful. I would rather not give them money but we'll see how this plays out.

19 June 2025
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

First of all, our sincerest apologies for the delayed order fulfillment. No one should be made waiting six hours for their digital game key, ad we assure you that this is not a regular occurrence but rather a technical issue that has since been fixed. We've sent you a discount code to your email to somewhat soften the blow, which you can give away to a friend should you choose to, but we'd love it if you gave us another chance!

Rated 3 out of 5 stars

Why are we waiting

This is the only game storefront that makes me, for some reason, wait around 10 minutes before I can access the steam key for the game. Sometimes it has the best price by far, but I often avoid the site because I don't want to wait after paying.

14 June 2025
GamersGate.com logo

Reply from GamersGate.com

Hi! Manual review is a necessary evil we have to employ to deter scammers, resellers and other fraudulent types of activity, which is what has caused your order to be postponed for about 10 minutes. We genuinely don't want for you to wait for longer than our website's loading time, please email us at help@gamersgate.com and we'll investigate why that happens to you so consistently, which shouldn't be the case! In any case, we'd like to also offer you a discount code to somewhat compensate for our shortcomings in terms of speed of delivery.

Rated 5 out of 5 stars

Quick and Easy

Received a key in a few minutes. Quick and easy.

10 June 2025
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Class, thanks for leaving a great review, hope to see you again soon!

Rated 4 out of 5 stars

How long does it take to answer a simple purchasing question?

I bought games for myself, but also wanted to buy a copy of one of them for a friend; I wasn't sure I could because that game was DRM-free, so I was hoping I could perhaps enter my friend's e-mail (who has a GamersGate account) at checkout, or even create a separate order and "mark it as a gift" like you can on some other sites.
Not seeing anything during checkout or in their Help section, I created a support ticket and asked the question "Can I buy a DRM-free game and gift it?" It's now been more than 5 days, and I still haven't received an answer!

Updated June 10 in reply to GamersGate:
No email has reached me... not even in my junk/spam folder; please resend, or better yet, post answer here! Thanks.

Updated June 10 after receiving e-mail "re-send" from GamersGate:
Received an answer to my inquiry; thank you, despite the disappointing news. Upgraded my review to 4 stars (not 5 because my friend, who lives in a different province, couldn't buy that game due to some issue on your payment gateway.) I had to login from my computer onto her account to make the transaction.

3 June 2025
GamersGate.com logo

Reply from GamersGate.com

Hi!

We did respond to your email from @sympatico.ca on June 4th, could you please check your spam folder?

EDIT: Thanks for changing the review score! Sorry for the issues and we hope to see you again ❤️

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Had a problem redeeming the steam key which was due to a mistake I made. They refunded me in full even though, they couldn't recover the full amount of the money. Recommend to other buyers.

24 May 2025
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Thanks a ton, always appreciate kind words towards our great customer service!

Rated 5 out of 5 stars

competitive prices and good support

Quick delivery at competitive prices for many retro and newer games. Recently purchased an older game which ended up having duplicate codes, support team promptly actioned a refund and reviewing with the game publisher. Much appreciated.

23 May 2025
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Thanks a ton, always appreciate kind words towards our great customer service!

Rated 5 out of 5 stars

Good price

Good prices!

22 May 2025
GamersGate.com logo

Reply from GamersGate.com

Thank you, we try our best to get you the best prices possible!

Rated 5 out of 5 stars

great reliable site for games

have been using gamersgate since 2008, no complaints

11 May 2025
GamersGate.com logo

Reply from GamersGate.com

Hi, always a great pleasure to receive complements from such a loyal customer. Thank you kindly!

Rated 5 out of 5 stars

Instant key delivery

Instant key delivery. No issue with the key and it was cheaper than on steam

10 May 2025
GamersGate.com logo

Reply from GamersGate.com

Happy to hear you had a great experience with us and our prices, thanks for the review!

Rated 5 out of 5 stars

Solid platform to purchase games from

Solid platform to purchase games from. Good discounts can be had when on sale. Would recommend.

4 May 2025
GamersGate.com logo

Reply from GamersGate.com

Hi Jason,

Thanks for the five star review, much appreciated, cheers!

Rated 2 out of 5 stars

Takes forever to process the code

Takes forever to process the code, somehow all the other key sellers have them available instantly but not them.

27 April 2025
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

We've recently had a few issues with some of the keys, apologies for the delayed distribution, we can assure you that doesn't happen very often!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look