GAME Reviews 

34,584
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 663 reviews, most reviewers were unhappy with their experience overall. Customers frequently received products in unacceptable or damaged condition, often unsealed or used despite being listed as new. Many encountered significant order issues, such as undelivered pre-orders, missing gift cards, or incorrect items. Delivery services were problematic, with parcels often lost, delayed, or sent to the wrong address, even with paid express shipping. Conversely, some customers noted positive aspects, including prompt and fast delivery, with items often arriving on time or earlier than expected. Some reviewers also appreciated good communication and service, finding competitive prices and a good selection of products.

What people talk about most

Product

Clients share ambiguous opinions on product quality and condition, particularly regarding collector's... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and fast... See more

Order

Users describe ambiguous interactions with order experiences, with some finding the ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers praising good prices, great customer... See more

Service

People report ambiguous experiences with service, with many customers praising the great service, ease of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 2 out of 5 stars

One of Three products arrived in a totally unacceptable condition Second product arrived in poor condition Third was in perfect condition An ongoing dispute with Game customer service,... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(34,584)

683 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery but wrong destination

Ordered on the Wednesday and had the order delivered on the Friday which was great considering it mentioned delivery wouldn't be until the following week. Only issue was that game didn't mark my parcel for the post office as requested and it was sent to my home address. Luckily i was home anyway so no drama.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Let down by their choice of delivery partner

Unfortunately their use of evri let's down game. It's now 4 days after expected delivery and still nothing.

Evri is known to be bad so this is inexcusable

Otherwise game experience is ok, can't comment on it really as I've still not gotten anything

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service so delighted

Excellent service and so easy to order from. Purchased at 6.30pm delivered by 11.50 next morning so quickly and item so well packed. Honestly would highly recommend. Well done and can't wait to order from Again.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Switch2

Ordering online was straightforward and easy to process, website clear. My order camec3 days early. Great service overall

12 April 2026
Unprompted review
Rated 2 out of 5 stars

Very poor packaging

Fast delivery, but items arrived with heavily damaged packaging, order packed in a plain plastic bag with no bubblewrap/protection at all

10 April 2026
Unprompted review
Rated 2 out of 5 stars

Buying was easy, waiting is not

Buying the game was easy, waiting on it hasn’t been. The game was released on the 7th and it’s now the 9th and I don’t know if it will be here today. I don’t live far from a couple of game stores so I don’t see how it’s taking this long

7 April 2026
Unprompted review
Rated 2 out of 5 stars

They sent a second hand game

They sent a second hand game, which was not stated online to be so.
The box was not closed properly, with a security seal to seal it and the disc was not secure in the box, it was moving about.
Not acceptable for the 10km journey it made.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately had some bad experiences receiving items

Unfortunately, on several occasions items were lost in transit from the UK to Australia and then delivered to a storage facility nowhere near my delivery address.
GAME uses a company called DAI post, who have repeatedly misplaced our items. When we went to pick up items from their storage facility, staff had left over an hour early from their business closing time so I had wasted my time driving all the way there. I tried contacting GAME but was told to contact DAI Post who were also of no help. Will only be buying from GAME again if they choose another courier provider.

26 April 2025
Rated 2 out of 5 stars

Game has gone downhill in resent years

Game has gone downhill in resent years, they no longer have a rewards platform and most games can be found cheaper on other sites, also if you have an issue it’s hard to get it resolved. Sad to see but their just not standing out form the crowd anymore.

1 May 2025

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