GAME Reviews 

34,581
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 663 reviews, most reviewers were unhappy with their experience overall. Customers frequently received products in unacceptable or damaged condition, often unsealed or used despite being listed as new. Many encountered significant order issues, such as undelivered pre-orders, missing gift cards, or incorrect items. Delivery services were problematic, with parcels often lost, delayed, or sent to the wrong address, even with paid express shipping. Conversely, some customers noted positive aspects, including prompt and fast delivery, with items often arriving on time or earlier than expected. Some reviewers also appreciated good communication and service, finding competitive prices and a good selection of products.

What people talk about most

Product

Clients share ambiguous opinions on product quality and condition, particularly regarding collector's... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and fast... See more

Order

Users describe ambiguous interactions with order experiences, with some finding the ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers praising good prices, great customer... See more

Service

People report ambiguous experiences with service, with many customers praising the great service, ease of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 2 out of 5 stars

One of Three products arrived in a totally unacceptable condition Second product arrived in poor condition Third was in perfect condition An ongoing dispute with Game customer service,... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.7

All reviews

(34,581)

679 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a reasonably price well spec,d AIO pc…

a reasonably price well spec,d AIO pc delivered really quickly. Will do the job I need it do. Time will tell,

Good communications from “ Game” I was kept informed from start to finish, a very smooth and easy purchase.
First class service!!
5 stars!!!

11 June 2026
Unprompted review
Rated 1 out of 5 stars

I am disgusted by your service.

I am disgusted by your service.
I paid for next day delivery by dpd which cost £11.99.
You emailed me and stated delivery before 12 noon on Sunday ( tomorrow)
I contacted you on online chat as dpd tracker says Monday.
You lied and said it had been delayed as I spoke with dpd and my parcel is sat at the local delivery office right now awaiting delivery on monday because game actually conned me and booked a cheaper weekday delivery slot!!
You will not even contact dpd and pay what was supposed to be paid which I was charged for.
All I get is contact us once you recieve your delivery and we will reimburse the delivery charge.
How is this acceptable?
You email with a guaranteed day and before noon, then lie on web chat saying delayed.
And then will do nothing about it.
Well my daughters birthday tomorrow what do I tell her??

6 June 2026
Unprompted review
Rated 2 out of 5 stars

A dying company?

Prices are competitive with a good selection of products online. However that's their only good point nowadays.

Charging £4.99 for click and collect is completely bananas. Especially when it costs £4.99 for home delivery of standard items too.

You have to order online too, because their in-store stock is barebones at best.

To add to the negatives, it took 48 hours to process my small order, and for my £4.99 delivery fee I didn't even get first class post.

Game are backing themselves into a corner of complete irrelevance in today's market. Without changes they'll be gone in a few years.

2 June 2026
Unprompted review
Rated 2 out of 5 stars

Squashed boxes

Good prices but items arrived in plastic bag parcel, contents of bag were squashed, whether they were squashed before transit or during I'm unsure, pro tip guys if sending items that can be squashed use a box.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid GAME for preorders as they take…

Avoid GAME for preorders as they take your money and then don’t deliver or even notify you to tell you what’s going on with your order.

Preordered items a month before launch, payment taken immediately but then never delivered and only told there was an issue when I chased them up about delivery timescales.

Item was a Collectors edition and now out of stock everywhere other than on resale sites for £100 more!

Customer service team totally disinterested. Still haven’t had refund.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered an item for a child's…

I ordered an item for a child's birthday. I paid £9.99 for next day delivery and waited in the entire day. I had an email in the afternoon saying the item is still being processed at the hub.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Lego box was severely damaged:(

Well I ordered the Lego car on pre-order and yes it turned up but the box was badly dented and the box had been crushed and just put into a Frasers bag with no bubble wrap or a cardboard box!
This was actually a birthday gift for my husband and I was angry!. The Lego inside was fine but the box was a mess!.. Game please think about your packing process please!!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Bad delivery company used

I ordered 2 PlayStation controllers as a gift. (Not cheap). You are getting 1 star as you had Evri deliver them and the boxes looked like they had been stood on. If I knew you used that company I would not have order them through you. Not impressed.

31 May 2026
Unprompted review

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