GAME Reviews 

34,578
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 663 reviews, most reviewers were unhappy with their experience overall. Customers frequently received products in unacceptable or damaged condition, often unsealed or used despite being listed as new. Many encountered significant order issues, such as undelivered pre-orders, missing gift cards, or incorrect items. Delivery services were problematic, with parcels often lost, delayed, or sent to the wrong address, even with paid express shipping. Conversely, some customers noted positive aspects, including prompt and fast delivery, with items often arriving on time or earlier than expected. Some reviewers also appreciated good communication and service, finding competitive prices and a good selection of products.

What people talk about most

Product

Clients share ambiguous opinions on product quality and condition, particularly regarding collector's... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and fast... See more

Order

Users describe ambiguous interactions with order experiences, with some finding the ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers praising good prices, great customer... See more

Service

People report ambiguous experiences with service, with many customers praising the great service, ease of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 2 out of 5 stars

One of Three products arrived in a totally unacceptable condition Second product arrived in poor condition Third was in perfect condition An ongoing dispute with Game customer service,... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.7

All reviews

(34,578)

676 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered for next day delivery and…

I ordered for next day delivery and paid £12 extra for it. And it hasn't arrived next day because the driver went to the wrong address. When I tried to raise the issue I found there is actually no way to contact you. Non existent customer service. Won't be using in the future

26 June 2026
Unprompted review
Rated 2 out of 5 stars

literally havent even got my parcel (it…

literally havent even got my parcel (it was supposed to be here on monday) and it hasnt even been shipped yet
half of this i blame evri for but to me game had never been reliable so the other half goes STRAIGHT to game!! mind youi literally live near where i could have picked this up from except im sick so i cant go out!
i would have had this 4 days ago if it wasnt for you guys and your shitass evri delivery services 😭😭😭

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Why in the year of 2026 do you still…

Why in the year of 2026 do you still use Evri?
No joke, because there is one there, every(Evri) single parcel from places that use Evri end up getting damaged, lost, delayed or the box gets ripped open and parts stole from orders, because of Evri. Please do better.

25 June 2026
Unprompted review
Rated 2 out of 5 stars

Aggressive marketing

Really annoying website
Can't check out as a guest, got to sign up
Emails result and then it's very difficult to unsubscribe
Clear rapacious, money grabbing marketing strategy
I get the impression Frasers group is the sort of company that would happily trick me into a subscription trap

22 June 2026
Unprompted review
Rated 1 out of 5 stars

did not receive my order

did not receive my order
order made 13 June 2026
Latest ETA 19 June 2026
now 24th June 2026
Nearly 2 full weeks later and still not received my order, Your EVRI delivery service is shockingly poor. I could have walked to your store and bought the games first hand quicker.
The only reason I didn't was because of my working shifts, I'll certainly know for next time.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Hori fight stick alpha…

I ordered a Hori fight stick alpha which isn't a cheap fight stick. When I opened the package. I was shocked to see the box has obviously been opened before, the box was also covered in chocolate or something. I thought ok, let me see if the stick works but no, it was faulty as well. Very disappointed that I was sent a used stick when it was meant to be new. Sending it back for a full refund

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful staff

I was in game today to make some inquiries on purchases and had the best experience thanks to a fantastic member of your team named Rosie. Super friendly and helpful. I will certainly be back for more purchases.

17 June 2026
Unprompted review
Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2…

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and got it about 12 hours later. By which time my cart had updated to about £95. Cheers guys 🤌

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Significantly damaged Lego box

Ordered a Mario and Yoshi Lego and the box is significantly damaged. Was going to return it but having paid for next day delivery will not be paying another 5 quid to return the item. Very poor and will not be ordered from game again.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

a reasonably price well spec,d AIO pc…

a reasonably price well spec,d AIO pc delivered really quickly. Will do the job I need it do. Time will tell,

Good communications from “ Game” I was kept informed from start to finish, a very smooth and easy purchase.
First class service!!
5 stars!!!

11 June 2026
Unprompted review

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