Gadget Grotto Reviews 352

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I'm disgusted with your service.i pay for 2 bottles of dark blue eyedrops and they still haven't arrived.yoi never get back to me.i suggest you send them.dougkas bower.16 Gilbert ward court Charlton k... See more

Rated 1 out of 5 stars

I wanted the Star Wars Cookie jar. To get free shipping I added another two (less expensive items) to the order. When the order arrived - it was a Plasma Ball !! I'd received an order for a lady... See more

Company replied

Rated 1 out of 5 stars

Its now ten days since i have ordered my products and it still hasnt arrived after i paid for an express delivery. I have left a message on the customer service number that was displayed through payp... See more

Company replied

Rated 1 out of 5 stars

Why have I still not received a response? This is very poor service.4th March 2013 17:51 Original message sent 1st March 2013: I received my item on Wednesday 27th February and the box was dam... See more

Company replied

Company details

  1. Gift Shop
  2. Electrical Appliance Wholesaler
  3. Electronics Store
  4. Hobby Store
  5. Model Shop

Information provided by various external sources

Gadget Grotto is the leading Gift and Gadget retailer. We offer many unique gifts and are very competitive on price.


Contact info

1.1

Bad

TrustScore 1 out of 5

352 reviews

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Rated 5 out of 5 stars

Amazing

Huge hit with the birthday girls. Slush for breakfast. Need to buy a lot more ice trays though. Really easy to use. Arrived the day after ordering. Really pleased with it.

26 April 2014
Unprompted review
Rated 5 out of 5 stars

Damaged item was dealt with quickly

My item arrived damaged and had to be returned, was a pain having to take it to a drop off point. Think it should have been protected better for transport. It was dealt with very quickly and I had a replacement in just over a week. So I am at last happy!

26 April 2014
Unprompted review
Rated 5 out of 5 stars

On time, decent value for money.

Goods delivered exactly when promised. It was a beer bong bought for a gift - some of the text on the glass isn't particularly well done but can't really complain for the price. I'd use these guys again.

16 April 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic

The item was delivered fast and was cheaper then a lot of websites will use again!!

7 April 2014
Unprompted review
Rated 5 out of 5 stars

Damaged product but extremey helpful & quick, would shop again with them

I bought a present for my mum, for mothers day on this site and it turned up damaged. unfortunately I ran out of time to return and replace (as mothers day was the next day), which they offered also, but they were very helpful, very quick to response (I liked that bit best), and gave me a 20% discount as I sent them pictures of the damaged product. The delivery was quick and if the product hadn't been damaged it would have been perfect service. That aside I will shop with them again as the products they sell are quirky and original.
Thank you for your help Gadget Grotto!!

5 April 2014
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing Service!!!

I ordered a watch very late Thursday evening and I was very pleasantly surprised when it arrived Saturday morning, despite the website saying the delivery would be between 5 and 7 working days. Package was extremely well wrapped in bubble wrap and then boxed, securely. The watch itself was absolutely fantastic and by far the best price on line ( I researched for the best offer ). Perfect transaction, I would highly recommend this retailer to everyone? 100% satisfaction from me! Well done and thank you to all you excellent employees at Gadget Grotto! :)

30 March 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Thank you for your brilliant review.

We appreciate all customer feedback and we are delighted that you enjoy the shopping experience with us and look forward to any future orders you place.

Kind regards
The Gadget Grotto Team

Rated 4 out of 5 stars

Good. Product arrived in good time.

I like this jigsaw carrier. Will make doing jigsaws much less of a hassle by not having to clear it away from the table at mealtimes. Only problem was one corner of the carrier was damaged on receipt but have managed to glue this back in place. Seemed such a minor thing so I did not return the item.

27 March 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Thank you for your review.

We appreciate all customer feedback and we are pleased you are happy with the service you received. Do not hesitate to contact customer services if we can be of further assistance.

Kind regards
The Gadget Grotto Team

Rated 5 out of 5 stars

Great price, quick delivery

I ordered my g-shock watch on a Monday evening and had received it by the Wednesday morning, using the free delivery service. The watch itself is great, just what I was looking for and for the lowest price I could find. All round, very happy.

27 March 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Thank you for your great review Mark.

We are glad you are happy with your purchase and delivery.

Kind regards
The Gadget Grotto Team

Rated 5 out of 5 stars

Incredible service, super fast delivery and great communication

A real pleasure to buy from you guys, your highly professional approach to caring for your customers is extremely admirable and to be applauded.

26 March 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Thank you for such a brilliant review Adrian.

We appreciate your lovely comments and look forward to any orders you place in the future.

Kind regards
The Gadget Grotto Team.

Rated 5 out of 5 stars

Excellent service, and fast delivery

I bought the life story book for my niece and was more than happy with it, and was the cheapest one I could find on the net

26 March 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Thank you for your great review.

We are pleased you like the product you purchased and look forward to any future orders with you.

Kind regards
The Gadget Grotto Team

Rated 5 out of 5 stars

Gadget grotto service was excellent and item price was lowest we could find.

Retailer showed excellent service. Product ( Haynes internal combustion engine) was probably not as good quality as hoped for. The motor did not drive the engine properly due to loose fitting components and subsequently the control box failed (believe capacitor failure) so no power to motor or lights!

24 March 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Thank you for your review.

We are pleased you are happy with the service provided. If however, the product is faulty please do not hesitate to contact customer services.

Kind regards
The Gadget Grotto Team

Rated 5 out of 5 stars

Good service very quick and helpful

Very good prompt service. Did have to send the first item back but again everything was sorted very quickly and to my satisfaction, never used these before but would use them again and recommend them.

22 March 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Thank you for your review Sarah.

We are pleased customer services were able to solve the problems you encountered quickly and efficiently. We look forward to any of your future orders and thank you for the recommendation.

Kind regards
The Gadget Grotto Team

Rated 3 out of 5 stars

1st delivery , packaging and contents damaged

1st delivery arrived with the packaging and contents damaged so had to be returned, 2nd delivery arrived and all ok .

17 March 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Thank you for your feedback. We apologise that the original item you received was not in perfect condition, this will be investigated with the warehouse to ensure it does not happen again. I am pleased that customer services were able to resolve this for you quickly and efficiently and that you have now received a replacement item. Sorry for any inconvenience caused.

Kind regards
The Gadget Grotto Team

Rated 5 out of 5 stars

Great customer service.

After ordering my item it was lost in transit, was given a full refund immediately. Very happy with the service, will definitely use gadget grotto in the future :) A**

7 March 2014
Unprompted review

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