I ordered a knee brace for my daughter before I read the reviews and then panicked! But… I have to say my experience was excellent. Knee brace was delayed by a couple of days, but I had an email to ex... See more
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Ordered a knee brace. Although the delivery arrived a bit later than predicted, the item is exactly the same as the advertised pictures, the size fits very well, and the quality is really amazing. Tha... See more
Company replied
FysioSupplies owes me more than 200€ for an order that was returned to them directly by postNL, without ever reaching me, SINCE OCTOBER 2023!!! Impossible to get in contact with them, no answer to ema... See more
Company replied
Placed an order and I didn’t hear from them in 10 days I started emailing them on day 12 I didn’t get an answer until day 13 saying they will ship soon, I decided to cancel my order at this point. No... See more
Company replied
Company details
Written by the company
Fysiotherapie & gezondheidsproducten FysioSupplies heeft een compleet en kwalitatief hoogwaardig assortiment gezondheidsproducten; van verbruiksmaterialen tot oefenmaterialen en van complete praktijkinrichtingen tot high-end-behandelapparatuur, geschikt voor fysiotherapie, revalidatie, oefentherapie en fitness. We werken samen met nationale en internationale gerenommeerde merken en we zijn exclusief leverancier van verschillende A-merken. Hiermee zijn we dé totaalleverancier voor de gezondheidsprofessional en gezondheidsbewuste consument. We bieden de fysiotherapeut en andere gezondheidsprofessionals toegevoegde waarde door in totaaloplossingen te denken. Ons team met specialisten gaat graag met u in gesprek om samen met u uw wensen en behoeften te bepalen en op basis hiervan de juiste oplossing te adviseren. Bijvoorbeeld op het gebied van praktijkinrichting, bij de aanschaf van gezondheidsproducten, zoals behandelapparatuur, maar we leveren ook opleidings- en financieringsmogelijkheden. Het delen van kennis zien wij ook als onderdeel van de totaaloplossing, dit doen we door geregeld artikelen over de trends en ontwikkelingen binnen de fysio- en gezondheidsbranche te plaatsen op onze blog en social mediakanalen.
Contact info
Sylviuslaan 9, 9728 NS, Groningen, Netherlands
- +31505492206
- info@fysiosupplies.nl
- www.fysiosupplies.nl
2.7
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 34% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed the order and paid 10 days ago
Placed the order and paid 10 days ago. Today I received an email that there will 5-10 days delay in the shipment of the tests.
Basically they are selling things that they don't have! Horrible service.
3 August 2021
Unprompted review
Reply from FysioSupplies
Dear Mehdi,
We regret to read your unsatisfaction. Unfortunately, we had some issues with delivering some of our items, but we are trying our utmost best to inform our customers in time and deliver as quick as possible. Thank you for your understanding.
Can you give us your ordernumber so we can review your order?
Team Physioparts
Really bad
Really bad. Dont recomend! The bill at Klarna was wrong, the produkt was faulty. The payment complicated and really bad customer service. Sent several messeges about the bill Beeing a problem. Just ignored me 🤷♀️ Then they expected me to pay in Some other way all of the sudden. 😏
30 July 2021
Unprompted review
Reply from FysioSupplies
Dear Jaana, We are sorry to read about your unsatisfaction regarding Klarna. As Klarna is an extern company who offers financial services, which you have chosen for regarding the payment of your order, we can only intermediate and try to help you with this issue. Please contact us again if this problem has not been solved yet. Thank you. Best Regards, Team FysioSupplies
Company owes me £300 do not use!
My order took three weeks to arrive, when it did I was charged import charges and the Half disarticulated skeleton had the wrong side tibia in it. I have returned it at great expense. Despite talking to management and numerous phone calls I am yet to receive a refund.. currently short of £300 for refund of product and postal charges. Simply not good enough. Please do not use this company.
6 May 2021
Unprompted review
Reply from FysioSupplies
Dear customer,
Thank you for sharing your experience with us. We are very sorry to hear about the delay in your order, the issues with the skeleton, and the difficulties you’ve had with the return and refund process. We understand that this situation has been frustrating, especially given the costs and time involved.
Although we unfortunately cannot take action on orders from 2021, we greatly value your feedback. It helps us improve our processes, returns, and customer service for future customers.
Thank you again for sharing your experience.
Kind regards,
Team Fysiosupplies
took 1.5 to delivery, started leaking after 3 days
took 1.5 to delivery my order. The ankle weights started leaking after 3 days of wearing. Bunch of crap.
20 February 2021
Reply from FysioSupplies
Hello,
We regret that you did not contact us before. We could have given you a option for the leaking weights.
The delivery took along time because the demand of these items are high. We do apologize.
Team FysioSupplies
Excellent customers services and FAST delivery …
Excellent customers services and FAST deliveries!
The theragun has worked wonders on my stiff neck from sitting still with the computer!
Thank you Physiosupplies, your the best! And especially Peter who took very good care of my case! :)
31 January 2021
Unprompted review
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat alles naar wens is verlopen.
Met vriendelijke groet,
Team Fysiosupplies
fast delivery and high quality
16 November 2020
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat je tevreden bent over onze service.
Met vriendelijke groet,
Team Fysiosupplies
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat je tevreden bent over onze service.
Met vriendelijke groet,
Team Fysiosupplies
Positive experience with FysioSupplies
Positive experience with FysioSupplies. Clear communication, fast delivery process.
26 June 2020
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat alles naar wens is verlopen.
Met vriendelijke groet,
Team Fysiosupplies
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat alles naar wens is verlopen.
Met vriendelijke groet,
Team Fysiosupplies
Good one
I have got everything I have ordered, good packed and when one item was missed, I was offered a good substitute
8 May 2020
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat alles naar wens is verlopen.
Met vriendelijke groet,
Team Fysiosupplies
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat alles naar wens is verlopen.
Met vriendelijke groet,
Team Fysiosupplies
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat je tevreden bent over onze service.
Met vriendelijke groet,
Team Fysiosupplies
Poor service!!
Awful service!!! Even 1 star is extra for your service. You delivered just part of my ordered product not all of them! And after sending several emails and call your customer service for a month, You did nothing! You did not even return my money.
I no longer trust your company.
23 April 2020
Reply from FysioSupplies
Dear customer,
Thank you for sharing your experience with us. We are very sorry to hear that only part of your order was delivered and that your emails and calls went unanswered, leaving your refund unresolved. We understand how frustrating and disappointing this must have been, and that it has affected your trust in our company.
Although we unfortunately cannot take action on orders from 2020, we greatly value your feedback. It helps us improve our delivery processes, customer service, and communication for future customers.
Kind regards,
Team Fysiosupplies
Really a rip-off company ..
Really a rip-off company ... Ordered in March 2020 and nothing arrived for over a month ... poor customer service .. rude reply
18 April 2020
Unprompted review
Reply from FysioSupplies
Dear customer,
Thank you for sharing your experience with us. We are very sorry to hear that your order from March 2020 did not arrive on time and that our customer service response was disappointing. We understand how frustrating this must have been.
Although we unfortunately cannot take action on orders from 2020, we greatly value your feedback. It helps us improve our delivery processes and customer service for future customers.
Kind regards,
Team Fysiosupplies
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat alles naar wens is verlopen.
Met vriendelijke groet,
Team Fysiosupplies
Perfect seller!
15 April 2020
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat alles naar wens is verlopen.
Met vriendelijke groet,
Team Fysiosupplies
My order has been pending for over a…
My order has been pending for over a month and finally cancelled. I am not satisfied with this.
However, the customer service is great, rapid response and nice.
13 April 2020
Reply from FysioSupplies
Dear customer,
Thank you for sharing your experience. We’re pleased to hear that you are satisfied with our service.
Kind regards,
Team Fysiosupplies
Fast, easy and quality
Ordered and products arrived the next day. I couldn't believe how quick and easy it was. The products were good quality as well.
10 April 2020
Unprompted review
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat alles naar wens is verlopen.
Met vriendelijke groet,
Team Fysiosupplies
The package was open when delivered
The package was open when delivered, no reliability of the quality.
7 April 2020
Reply from FysioSupplies
Dear customer,
Thank you for sharing your experience with us. We are very sorry to hear that your package arrived opened, which affected your trust in the product quality. We understand how disappointing and frustrating this must have been.
Although we unfortunately cannot take action on orders from 2020, we greatly value your feedback. It helps us improve our packaging and delivery processes for future customers.
Kind regards,
Team Fysiosupplies
good quality
the foam roller is made with very good quality, the price was fair and shipped ontime with good packing.
20 January 2020
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat alles naar wens is verlopen.
Met vriendelijke groet,
Team Fysiosupplies
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